Dept. Manager Resume

SUMMARY:

9 years at EDS.
Worked on a dedicated account until, primarily securing mainframes (ACF2), Active Directory, Unix severs
New process ownership granted after working on team for 4 months: AS/400 Security. (leadership saw my potential once I was up to speed on the account)
Documentation library maintenance (various platforms: SharePoint, mainframe PDS, Lotus Notes)
The dedicated security team also supported multiple platforms, all of which I had exposure to, including:
UNIX, Novell, NT, 2000, VAX, and a handful of web application - level security administration.
TDY in 2003 evolved into a permanent position with the Mainframe Capabilities/Exempt Liaison Security team administering Mainframe security via ACF2, Top Secret, RACF and VMSecure.
Daily request processing in a leveraged environment.
Monitoring Vantive and Service Center queues and troubleshooting client issues.
Production Job Abend Resolution, JCL Maintenance, Batch Creation and workflow optimization via scripting)
Periodically reviewing Audit items within a tracking tool to maintain standards compliance and creation of Business Justification documents.
Various projects:
ACF2 database cleanup
Disaster recovery drills
Authentication structure re-orgs (proprietary security product)
New client migration and standardization.
Leadership of migration from a network shared drive to a SharePoint document library. (Also designed the format of the library)
Security Standardization project for a migrated client in preparation for inclusion in leveraged SAS-70 audit.
Championed request process redesign saving 40-50 man-hours per week for our team and even more time for the various clients.

TECHNICAL SKILLS:

Technology and Tools: ACF2 (Advanced User)RACF, Top Secret, VMSecure and VMACF File Transfer Protocol (FTP) Local Area Networks (LAN) Operated 4 Regular User 2005 Netware Administration (operated from ) Remote PC Support Peregrine Service Center Regular user from TSO, CLIST, JCL, CA-7, SAM, IOF, SDSF, FILEMAN, SUPER-C UNIX security (last regularly use: 2003) Vantive (last regular use: 2003) Standard MS-Office tools (Word, Excel, Access, Power Point)

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

Process documentation maintenance
Operating System Audit Compliance (OSAC) (now called GCMS)
Participation in DR Drills
ACF2 Database cleanup projects
Daily IMAC processing (requests for access)
On-call 24x7 (rotation)
Global Standardization ProjectEDS: Information Protection - Supporting Dedicated account
Working on several platforms including:Mainframe, Lotus Notes, Unix, VAX, NT, Novell, AS/400 - OS/400, HTML.
Primary work involves processing requests for access to systems and data within.
Majority of the requests are for Mainframe and AS/400 security.
Utilize Lotus Notes for the multitude of Databases that we maintain on-line. (e.g Including Personnel information, documentation, and request process databases)
Create and maintain documentation for the variety of processes.
This was kept on a team SharePoint database. We also kept documentation within the mainframe system in addition to SharePoint and Lotus Notes.
Utilize 2 forms of e-mail to correspond with other teams and the customer.
Given the responsibilities of a process owner, which includes:
Working with the data owner (customer) remotely via net-meeting to improve processes, communication and understanding.
Developing documentation for a new process from scratch.

Confidential

Responsibilities:

Worked with customers to design audio systems in their vehicles.
Installed Security systems and Automatic Starters on Over 300 cars over the course of 3-1/2 years.
Designed and built customer sound systems. 8 Major, 35+ Minor systems.
Troubleshooting equipment and installations
Played a key role in the increase in audio sales for the store by building a local reputation of high installation quality and expertise.
Maintained computer controlled sound room for audio demonstration.

Dept. Manager

Confidential

Responsibilities:

Ordering and Stocking merchandise - warehouse overstock maintenance.
General customer assistance
Returned/exchanged merchandise approval
Travel to other stores for grand openings (New associate )
Shift Scheduling

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