SUMMARY

• Over 5+ years of experience in the IT industry wherein have worked as a Business Analyst in the Domain of Banking,Retail and Education.Have good understanding of gathering Business Requirements, Business Process flow, and Business Process Modeling.
• Certified Scrum Master (CSM) with 3 years of proven ability to work with self - organizing and cross-functional teams in a wide spectrum of banks, retail andeducation sectors. Have hands on Experience onWaterfall, Agile Scrum and Hybrid of Waterfall and Agile methodologies.
• Proficient in working on end-to-end IT solutions, multi-tasking as Scrum Master and Business Analyst.
• Served as a liaison between the technical team and the stakeholders of the project whenever needed.
• Extensive years of experience in Business process re-engineering, business process improvements, Data Reports Analysis accompanied by active participation in discovery sessions, interviews, prototyping, document-reviews, plan setup, plan configuration with customers.
• Have extensive experience with the entire Software Development Life Cycle (SDLC) that included Requirement Elicitation, Analysis, Design & Development and change management
• Got excellent interpersonal skills with ability to interact with end-users, Subject Matter Experts (SME’s) and Project Stakeholders.
• Organized and facilitated Joint Application Design (JAD) sessions and interviews, brainstorming sessions, written correspondence, questionnaire, focus group, implementation requirements, project status report and resolving issues/conflicts.
• Proficiency in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them into functional and technical specifications.
• Extensive experience with authoring Business Requirements Document (BRD), Functional Specification Documents (FSD), Software Requirement Specifications (SRSs), Use Case documentation, High level and Low level documents (HLD/LLD), Business Rules Spreadsheet and Data mapping document.
• High experience in tracing requirements throughout the development process and verifying to Requirement Traceability Matrix (RTM).
• Experience in conducting GAP, Impact, SWOT, Cause and effect analysis, Root cause, Cost Benefit analysis, Feasibility studies, Risk Analysis, and As-Is and To-Be business analysis.
• Led project meetings with stakeholders,UX team, developers and QA teams to gather and prioritize requirements, assign and follow up on deliverables, and address open questions to enable projects to continue moving forward.
• Handled Requirements Churn by evaluating the Change Request. Have successfully performed Technical and Business Impact Analysis to study the effect of the change request and ensure minimal effect on the Triple Constraints of the Project.
• Well acquainted with workflows and Unified Modeling Language (UML) diagrams including Use Cases, Activity charts, Sequence diagrams, ER diagrams and Data flow diagrams (DFD’s) using MS-Visio thus assisting development team in preparing Business Process Model.
• Effectively utilizedsoftware’s like JIRA, HP ALMandVersion Oneto track the progress of the project.
• Efficient in prioritizing Product Backlog Items based on MoSCoW, Kano and Walking Skeleton models and estimating Product Backlog items using techniques like Planning Poker, Relative Mass Valuation, T-shirt Sizing.
• FacilitatedScrumceremonies(Backlog Grooming, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective).Created and maintained Sprint Artifacts like the product backlog,sprint backlog,Sprint Burndown chart,Sprint Burn-up Chart and Product Burn- Down chart.
• Skilled at managing and breaking-down an Epic in the Product Backlog into User Stories that abide by the INVEST criteria.Also enforcing time boxed approach and keeping impediments and distractions away from the scrum team.
• Designed and implemented SQL queries using joins, unions, outer joins, group by and aggregate functions to extract data from different databases (Oracle, SQL Server) for timely reporting and validation.
• Worthy understanding of concepts like Data warehousing, Schemas, Data Marts, Data-Entity Relationships and data modeling.Worked with data warehouses for migrating data from OLTP’s to OLAP cube using ETL tools such as Informatica power center
• Collaborated in various types of testing like Functional (Black Box) testing, Regression testing and User Acceptance Testing (UAT). Accompanied with expertise in developing Test Plans & Test Case Scenarios, Test Logs and Test Objectives in manual and automated test environments.
• Excellent Communication, problem solving, public speaking, critical thinking, conflict resolution, facilitation and documentation skills.
• Proficient in clientmanagement and team management with extensive people’s management and negotiation skills helping resolve conflicts.
• Good Understanding of Project Management activities, proficient with Project Management Tools, testing tools and defect reporting tools.
• A proactive and dedicated team player, with proven track record in producing high quality work under tight deadlines and multi-tasking to meet business goals. Experience in scheduling meetings, negotiating and co-ordination with Developers, Application Architects, Subject Matter Experts, business users and senior executives.

TECHNICAL SKILLS

Project Management Tools/Methodology: Unified Modeling Language (UML), MS-Project, MS Share Point, Rally, JIRA, Agile-Scrum, Waterfall-Scrum, Waterfall, and Kanban.

Requirement Management: MS Office, JIRA, RALLY, HP ALM 11.5

Reporting Tools: Tableau, Informatica, MS office Suite.

Database: MS-Access, Oracle 11g, SQL Server 2000/2005

Office Tools: MS Word, MS Excel, MS PowerPoint, MS SharePoint 2013, MS Project, MS Visio

Testing Tools: HP QC, HP ALM 11.5.

ETL Tools: Informatica, Tableau and SQL Server Data Tools-Business Intelligence (SSDT-BI)

Languages: HTML, XML, SQL version 2014

Databases: MySQL version 2014, MS Access, Oracle 11g

Defect Tracking tools: JIRA,HP ALM 11.5

PROFESSIONAL EXPERIENCE

Confidential, Cincinnati,Ohio

Business Analyst/Scrum Master

Responsibilities:

• Knowledge of the Dodd-Frank Act, the Bank Secrecy Act, FinCEN and Sarbanes-Oxley Act.
• Conducted GAP Analysis to derive requirements for AML surveillance system.
• Used software methodologies including Agile (Scrum).
• Organized and Conductedthe JAD team sessionsand the weekly sessions from requirement gathering to sign-off of the application after testing.
• Developed a vision plan that defined AML policies and procedures are primary goals of the project.
• Elicited demands from the stakeholders and analyzed them for consistency, completeness and flexibility.
• Interacted with SME’s, asking detailed questions and carefully recording the requirements in a format that can be understood and reviewed by both technical and business people.
• As a Scrum Master I facilitated Scrum events including Backlog refinement, Sprint Planning, Stand up meeting, Sprint Review and Sprint Retrospective.
• Highly proficient in writing and prioritizing user stories in Product Back Log with Product Owner.
• Analyzed the Iteration Burn Down charts and reviewed defects.
• As experienced Scrum Master anticipated and removed obstacles from project team’s path and pushed them to deliver quality results based on schedule.
• Used JIRA for issue tracking, user story management and requirement traceability.
• Developed use case documentation for system requirements, business process flows, and screen mockups using MS Visio.
• Responsible for identifying and documenting business rules and creating detailed diagrams including Use Cases, Use Case diagrams, Business Flow diagram, Creating process models, Data flow diagrams.
• Assist with User Acceptance Testing, developing and maintaining quality procedures, and ensure that appropriate documentation is in place. Assisted in Black box, UAT and Regression testing.
• Assisted in identifying documents needed to develop Suspicious Activity Reports (SAR) as required by Bank Secrecy Act and FINCEN for generating reports and red flags to report fraud, money laundering, patterns and inconsistencies activities.
• Communicated effectively across company contacts and clients, internal team about the project requirements, schedules and launches.
• Assisted the project manager to construct a project plan that included Project Schedules, Milestones tracking, and Meeting minutes using MS Project.

Environment: Scrum Agile, Tableau, MS Visio, MS Project, MS office, UML, SCRUM, Fraud management, Money Laundering, SQL version 2014, JIRA, Kanban, Tableau Desktop, MS Office Suite (MS word, MS Excel, PowerPoint), MS Project, Rally, SharePoint Version 2013.

Confidential, Framingham, Massachusetts

Business Analyst/Scrum Master

Responsibilities:

• Responsible for continuous process improvement and for identifying and maintaining a clear and measurable Development Process that is deployable throughout the enterprise-usingScrum.
• Analyzed prior documents and GatheredBusinessRequirements, analyze data/workflows. Defined the scope, financial projections and Cost/benefit analysis. Progressed from Problem Statement to well-documented designs.
• Conducted various requirements gathering through research, formal-informal sessions, and JAD sessions with SMEs (Subject Matter Experts), Teams, and Stakeholders.
• Assisted Project Manager in creating proposals and project budget allocations and worked on Project Charter and Work Break down Structure using MS Project.
• Prepared Business Requirement Documents (BRD) and Functional Requirement Document (FRD). Decomposed BRD into User Stories by conducting a story writing session with product owner and user Acceptance Criteria for PSPI(Potentially Shippable Product Increment).
• Facilitated Scrum Events like Backlog refinement, Sprint Planning, stand up meeting, Sprint Review and Sprint Retrospective.
• Helped to prioritize user stories using MoSCoW,KANO approach and estimate user stories using Planning Poker technique.
• As Scrum master tracked team velocity and Sprint progress using Sprint Burn Down Chart and Product Burn Down Chart, conducted time boxed daily scrum meeting.
• Engaged Scrum teams and programs SME’s to understand communicate status, priorities, risks and issues.
• Managed and monitored various scrum events through agile delivery process, worked closely with project manager, product owner and stakeholders to ensure their expectations are met.
• Highly proficient in writing User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively usedMS Visio for UML.
• Assisted Project Teams in preparing Software Requirement Specifications (SRS), Software Design Documents (SDD), User Interface Design, designing of Application Architecture & Database Modeling.
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams and I also handled requirement churn.
• Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Supported scrum team by resolving impediments such as the offshore testing team impediment.
• Analyze Business Requirements from Black Box testing perspective. Reviewed Test Strategy and Test Plans to ensure that test cases reflect user needs for the functional, User Interface, Performance, Usability and Security requirements.
• Establish Incident Reporting and Change Control procedures using ClearQuest.
• Designed data models and conducted normalization and de-normalization of data to fit OLTP and OLAP frameworks, slicing and dicing of data marts for analytical decision making support.
• Experience in Extraction, Transformation and Loading (ETL) using Informatica.
• Logged and tracked the defects using JIRA. Created an error repository and managed the testing process with the QA team
• Assisted in the creation of deployment flow chart in conjunction with development, infrastructure, and network teams containing information for maintaining Application.
• Proven record of Team Management and Leadership skills.

Environment: SDLC, Agile Scrummethodology, MS project, MS office Tools (Word, Excel, PowerPoint, Share Point and Visio), MS Project, MS Visio, SQL, UML,Informatica power center, User stories and JIRA.

Confidential, Malden, Massachusetts.

Business Analyst

Responsibilities:

• Interacted with users and stakeholders to identify business needs, evaluated solutions for business problems.
• Conducted Joint Application Development (JAD) sessionswith Subject Matter Expert (SME) sessions.
• Conducted interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• The methodology used for the project was Waterfall and possess a deep understanding about the requirement gathering.Provided clear and consistent information about project status both internally, IT team and stakeholders.
• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform root cause analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Elicited and documented Functional requirements, business requirements AS-IS and TO-BE business process models.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Used ETL to map data and assemble data repository and created data marts.
• Assisted in the implementation of enterprise data warehouse with individual data marts to address areas of business interest.
• Assisted with SNOW-flake schemas in the dimensional model architects to providing business rules.
• Understand the Software Development Life Cycle and experience in system architecture mapping.
• Documented business rules and workflows using Business Process Modeling Notation (BPMN) Version 2.0. Created models using Rational Rose and MS Visio.
• Designed and developed all Use Cases and UML models using MS Visio.
• Proficient in creating Use Cases, Sequence Diagrams, Collaboration Diagrams, Activity Diagrams, and Class Diagrams.
• Designed Test Plans and Test Cases for User Acceptance testing (UAT), Regression, and Black Box and White box testing with the help of QA teams.
• Assisted the Project Manager in setting realistic project expectations, in evaluating the impact of changes.
• Establish Incident Reporting and Change Control procedures.
• Developed timelines for project delivery, and managed projects and resources to successful completion.

Environment: SDLC, Waterfall, MS project, MS office Tools (Word, Excel, PowerPoint and Visio), MS Project, BPMN Version 2.0, data warehousing.

Confidential

Business Analyst

Responsibilities:

• Elicited business requirements for the project using interviews, document analysis, surveys, site visits, use case scenarios and also used standard template of the organization to develop requirements.
• Conducted Joint Application Development (JAD) sessionswith Subject Matter Expert (SME) sessions.
• Maintained and build relationships with stakeholders to ensure their performance management and business analysis needs are understood and supported.
• Elicited and documented Functional requirements, business requirements AS-IS and TO-BE business process models.
• The methodology used for the project was Waterfall.Provided clear and consistent information about project status both internally, IT team and stakeholders.
• Responsible for creating UML diagrams (Use Cases, Activity Diagram and Class Diagram) in order to capture the dynamic behavior of different applications.
• Documented business rules and workflows using Business Process Modeling Notation (BPMN) Version 2.0. Created models using MS Visio.
• Developed Use Cases, Activity Diagrams and Sequence Diagrams for a clear understanding of the vision document.
• Designed Test Plans and Test Cases for User Acceptance testing (UAT) with the help of QA teams.
• Prepared Business process models; used Visio to create process flow diagrams for management and mapping the logical aspects of the process.
• Created the following types of documents mainly: Functional Requirement Specification (FRS), Functional Test Summary, Chance Control Documentation and Validation Specification.
• Prepared Requirement Traceability Matrixand interacted with QA team to ensure quality of software.
• Self-Motivated and Objective driven with excellent communication and interpersonal Skills with a sound understanding of the balance that must exist between customer satisfaction and technical excellence.

Environment: SDLC, MS project, MS office Tools (Word, Excel, PowerPoint and Visio), MS Project, MS Visio,UML.