Business Manager Resume
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OBJECTIVE:
- Seeking a Development Lead or Solutions Architect position utilizing the broad skills and experience gained during my career in Information Technology.
SUMMARY:
- Over 20 years’ experience in the IT industry
- Experienced Developer
- Experienced Architect
- Experienced Account Manager
- 15 years’ experience as a Senior Technical Consultant and Senior Solution Architect.
- Strong ETL Architect and developer, experienced with Confidential Information Server (DataStage).
- Experience working on systems from Confidential Mainframe, Client Server systems, Rack based database appliances, to Desktop systems.
- Experienced with Database DDL and SQL languages across several database platforms (DB2, Oracle, and MS SQL Server as an example).
- Good communicator and proven problem solver
- Able to provide cost benefit analysis to new capabilities while keeping the high - level requirements of the organization in focus.
- 10+ years’ experience in managing customer experiences and expectations.
- Experienced with many programming languages including Assembler, Basic, SAP ABAP, Cobol, PL1, Perl, C, C++, C#, Java, and JavaScript.
PROFESSIONAL EXPERIENCE:
Business Manager
Confidential
Responsibilities:
- Managed the reconstruction of the shop floor, moving from an 800 square foot floor space to 1800 square foot customer facing space.
- Responsible for business accounting practices and financial reporting.
- Worked with business partner to rebuild the consignor contract process
- Worked with business partner to outline and market additional services such as craft (jewelry, porcelain molding, and sewing classes)
- Managed the construction of a 650 square foot efficiency apartment attached to the back of the business property to provide additional business income opportunity
ERP Project Manager
Confidential
Responsibilities:
- Managed a team of cross departmental individuals, in an auto manufacturing subassembly company, to define the requirements for the Epicor ERP implementation. ERP functionality to include Financial Management, Customer Relationship Management (CRM), Supply Chain Management (SCM), Production Management and Planning, and Product Lifecycle Management (PLM).
- Defined ERP project scope, charter, timeline, change control process, and communication plans to be used in the Epicor ERP implementation.
- Worked with Epicor PM to define and maintain the Epicor consultant schedule for on-site and configuration services.
- Worked with Account Core Team to facilitate schedules and resources requirements for the Account Core Team and the Epicor consulting staff.
- Worked with the Epicor Project Manager to define the overall project plan (Work Breakdown Structure and governance processes) to implement Epicor ERP product across global account facility.
- Maintained review and oversight of the ERP project budget of $1.5M
- Conducted reoccurring core team meeting to insure all aspects of the ERP project maintained alignment, across the plant floor, Engineering, Finance, and Operations.
- Provided monthly executive summaries on global Epicor ERP implementation activities (issues and successes) as well as the budgetary spend down.
- Tools used: Microsoft Office (Word, Excel, PowerPoint), Visio, MS Project, SharePoint
- Worked with local entrepreneur and financial investors to develop a prototype micro system to provide remote control functionality of corporate inventory (laptops, printers, anything using electrical power).
- Including location tracking, power management, disabling, enabling, and location reporting for said inventory.
- Prototyped the control programming and hardware used in this solution.
Project/Program Manager
Confidential
Responsibilities:
- Managed a team of cross departmental people to define and produce IDAA ( Confidential DB2 Analytics Accelerator) and enablement materials.
- Worked with various sales, zArchitect, Product Management, Support, Services, and Engineering teams to insure cross departmental enablement of the IDAA solution.
- Worked with Technical Account Manager, Support, and Sales management to outline and develop the Technical Account Manager engagement model for new IDAA accounts globally.
- Worked with Confidential SAP services to insure alignment and functionality of the IDAA solution in SAP BI landscapes managed by Confidential Global Business Services.
- Responsible for providing post sales customer enablement (IDAA Launch - 5 day customer and enablement sessions) on their newly purchased IDAA appliance.
- Provided monthly executive summaries on global IDAA sales and post sales activities to Confidential Director’s and VP’s overseeing the IDAA sales and services activities.
Technical Account Manager
Confidential
Responsibilities:
- Communicated and worked with various levels of management from Data Base Administrators (DBAs) to senior executives to establish pre and post sales Pure Data for Analytics product success, insuring the client relationship remained positive and productive.
- Managed several analytic systems install and upgrade projects, including migrating and converting transactional data to the analytic systems, using various ETL approaches including Information Server and SQL.
- Insured Pure Data for Analytics (PDA) best practices were available and delivered to customer administration and development teams.
- Provided a point of escalation for the customer in service level events as needed
- Worked closely with Confidential Consulting Services, Confidential engineering and Product Management to assist the end customer work through issues that arise while using their PDA systems
- Worked to identify and expand new account activity in the eastern North American region.
- Tools used: Open SQL, Putty, Toad, Unix BASH Script, Microsoft Office Products (Word, Excel, Power Point, Visio, Project), Open Office Productivity Suit
Sr. Solution Architect
Confidential
Responsibilities:
- SAP Practice North America Team Lead
- Responsible for presales activities as well as overseeing post sales delivery of the Information Server Product set (formally DataStage, Profile Stage, and Quality Stage) within the SAP Migration Landscape
- Worked with various levels of management from technical team leads to C level executives to establish and define project requirements, insuring the client relationship remained positive and productive.
- Instrumental in setting the direction, design, and development of the Ready-To-Launch (RTL) Migration Workbench Methodology for SAP using the Confidential Information Server (ETL) Products (Information Analyzer, DataStage, QualityStage, Information Data Architect, Fast Track, and Business Glossary). The RTL Methodology is now used heavily in many Confidential Global Business Services (GBS) SAP Data Migration solution, and is considered a best practice in the data migration portions of the Confidential GBS Ascendant Methodology.
- Successfully managed SAP data conversion and migration projects for various Confidential GBS accounts using the Confidential tools and methodologies defined in the Confidential RTL processes.
- Worked with client and Integration Partners at various management levels to establish realistic expectations, staffing requirements, and required to use the Information Server product successfully in the SAP and Data Warehousing (BI/BW) business space.
- Responsible for defining the architectural solution to complex IT issues spanning business needs, Hardware needs, software needs, and services capabilities.
- Required to understand a broad range of business topics from the most technical details to higher level business concepts
Central District Services Manager
Confidential
Responsibilities:
- Responsible for managing the post sales consulting services supporting the Information Server product set (DataStage, Quality Stage, & Profile Stage) in the central district which included ID, IL, WS, and MN; having direct management responsibilities of up to twelve consultants and indirect responsibility for 7 consultants within the district.
- Responsible for maintaining customer satisfaction levels, services quota’s, budget, consultant enablement, bi-annual reviews, and hiring and of new consultants as needed.
- Worked closely with the sales team to help define any services and requirements a potential client may need for a successful implementation of the Information Server (DataStage, Quality Stage, & Profile Stage ETL Tools) products.
- Responsible for the overall account management after the sale of the product.
- Oversaw SAP technical conversion and migration systems development at various client locations using the Information Server (DataStage) products within the SAP landscape (ECC & BI).
Sr. IT Architect
Confidential
Responsibilities:
- Worked closely with Sales, Product Management and Product Marketing to define and develop new SAP interfacing functionality in the Information Server (ETL) Products (the SAP R3 and BW Packs for DataStage) using various tools, from ABAP, C++, and C# with .NET framework for development to Microsoft Word, Visio, Excel, & Power Point for design and documentation.
- Responsible for providing post sales delivery of Information Server (DataStage) technical solutions in the SAP Migration landscape
- Knowledgeable in SAP functional and Technical concepts focusing on data integration to and from SAP R3 and BW primarily using the DataStage ETL Tool set along with SAP Standard load, IDoc, and SAP BAPI functionality.
Senior ABAP Consultant
Confidential
Responsibilities:
- Developed application interfaces and reporting applications in SAP using the SAP ABAP programming language.
- Assisted in the development of technical design documents for SAP interface and reporting applications in SAP
- Focused on the SAP Materials, Financial, and Sales & Distribution functional areas.
Web Development
Confidential
Responsibilities:
- Provided web development services to local businesses in the Hastings Michigan area using HTML, Perl, and JavaScript
- Provided Computer to individuals in the form of ‘Intro to Computers’, and ‘Intro to the Internet’