SUMMARY:

• Seasoned IT professional having over Fifteen Years of experience in Delivery Management, and Program and Project Management.
• Expert in executing projects like Consulting, Implementations, Rollout, Upgrade, and Support using
• Technologies like SAP, .NET, Java, JSP, JavaScript, VBScript, VBA, and Android.
• Databases like Oracle, Access, Sybase, Access, and SQL Server.
• SDLCs like Waterfall and Agile Model.
• Tools like MS - Visio, MS-Project, MS-Excel, CA Clarity, JIRA, and MS-PowerPoint.
• Worked extensively with Government Bodies like Municipalities and State Owned Enterprises in Electricity and Water Utility Sector. Won SAP ACE for Public Services in year 2014.
• Managed project end-to-end Project Procurement including heading Vendors’ Conferences, Contract Negotiations, Contract s, and Contract Closing.
• Managed local/global teams and project budgeting ranging $ 1million- $ 30million in Onsite Offshore model.
• Extensive experience in Scrum Reporting, Scrum Ceremonies, User Story Planning, Building and Scrum Teams, and managing Self-Organizing Teams.
• Expert in Requirements Elicitation using Techniques such as Brainstorming, Document Analysis, Focus Groups, Interface Analysis, Interviewing, Observation, Prototyping, Requirements Workshops, Survey and Questionnaires along with Job Shadowing and Joint Application Development Sessions (JAD), effectively managing requirements for Change Request.
• Experienced Product Owner who breaks down Epics into User Stories using INVEST (Independent, Negotiable, Valuable, Estimable, Small, and Testable) Technique.
• Sound knowledge of business processes in Scaled Agile Framework (SAFebusiness) & working with multiple Agile Teams.
• Facilitated GAP Analysis, Impact Analysis, SWOT Analysis, Cost-Benefit Analysis, Root Cause Analysis and Risk Analysis along with conducting Feasibility Study and created As-Is and To-Be Business Models.
• Hands on Experience in creating wireframes, mockups, and basic diagrams to convey the idea. Strong ITSM background.
• Efficient in creating and evaluating artifacts including Project Vision Document, Business Requirements Document (BRD), Systems Requirements Specifications (SRS) document, Functional Requirements Document (FRD) and Requirements Traceability Matrix (RTM) along with Business Process Work Flow Modeling using diagrams like Swim Lanes and Pool.
• Successfully conceptualized change, managed projects from Initiation to Closing and managed expectations of the all the stakeholders with aplomb using PMI and ITIL frameworks.
• Expert in delivering software and services in domains like Customer Care & Services and Financials in Utility Sector and Supply Chain Operations in Manufacturing / Engineering Services Sectors.
• Excellent skills in identifying, engaging, and managing Stakeholders; from Public Servants to Citizens and Business Owners to Private Employees.
• Experienced in nurturing, mentoring, and managing diverse teams across time zones and coordinating career paths of team member.
• Adept in reengineering and mapping Business Processes to Functional Requirements, applying technologies to Transform Business Processes, and understanding and documenting Business Cases.
• Skilled in initiating, building, delivering lean solutions within the Iron Triangle of Time, Cost, and Quality while efficiently arresting Scope creep.
• Managed Continuous communication, Influenced Stakeholders including scope finalization, Resources allocation, Weekly project review, Risk escalation and Steering committee review.
• Well versed in evaluation, design, and implementation of ERP, CRM, CCS and other IT systems.
• IT & Business Strategy Alignment8+ Years
• ERP/SAP Implementation & Support8+ Years
• Project and Program Management10+ Years
• Activity Based Costing & Budgeting10+ Years
• Revenue Management10+ Years
• Vendors’ Management (SLA, RFP)10+ Years
• Requirements Management10+ Years
• Change Management / 5+ Years
• People & Team Management10+ Years
• Stakeholders’ Management10+ Years
• Product Management8+ years
• Customer Relationship Management10+ Years

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Assist cross functional workshops for establishing the requirements and finalizing scope of work
• Create Project Management Plan
• Evaluate technology stacks of ServiceNow, Java / JBPM, and Oracle EBS and suggest cost effective solution
• Understand and map existing business processes along with points of data generation
• Create general Table Structure and Data Flow Diagrams
• Create centralized and unified business processes and train stakeholders on process excellence

Technology Environment: MS-Project, MS-Visio, VBA, MS-Excel, Java, JBPM, Oracle EBS, ServiceNow ORANGE CITY WATER PRIVATE LIMITED, INDIA PROJECTS:

Confidential

Project Manager

Responsibilities:

• Mapped business with IT System over 14 SAP modules; won SAP ACE for Public Services
• Led SAP Platform implementation and support for ERP, ISU, CRM, BI, and CSS and ESS portals
• Worked with global stakeholders for diverse systems; worked with multiple nationalities and cultures
• Documented functional requirements for SAP-GIS integration; assisted conversion of hierarchical Assets data to lateral linear assets data. Helped in finalizing rules for data update in both systems.
• Scripted / coauthored FRS, SRS and RFP and managed systems like SAP ERP & CIS, Fleet Management, Web Portals, App for Data Collection, and SAP-GIS Integration and Schemes for Revenue Rationalization
• Led and managed Procurement for all the systems; conducted cost-benefit analysis
• Spearheaded data driven analysis of business processes and created Centre of Excellence.
• Communicated with and managed all levels of Stakeholders; made presentations and submitted periodic reports depicting project progress
• Wrote Statement of Work and Project Charter by collaborating with stakeholders and consultants
• Conducted workshops to finalize Project Requirements; created Requirement Traceability Matrix
• Formulated and updated, from time-to-time, Project Management Plans, Risk Registers, Resources Schedule, Work Breakdown Structures, and Communication Plans
• Generated and provided ad hoc and Monthly Reports, and Contractual KPIs
• Documented and provided Best Practices and Lessons Learned to PMO
• Chaired multiple Cross Functional Teams aimed at clearly defining issues and identifying solutions
• Managed Program Finances per Project per Control Account and Project Revenues
• Superintended the Integration and User Acceptance Testing
• Led documentation of Best Practices & SOPs for Customer Services, CAPEX and Network Management
• Dealt with Multiple Vendors; provided intelligence for Make-or-Buy decisions
• Supervised Legacy Systems for Consumer Billing and guided data preparation as per ETL structure
• Generated US$300K within the first year of SAP Operations by directing design of BI Universe
• Created and managed time-driven activity based annual budget
• Saved 40% of project costs by implementing the SAP on Private Cloud
• Saved 24+ employee-hours per month for IT Team by implementing SLAs and Ticketing Tool
• Saved 2+ employee-hours per day per user over 24 months by creating standalone Reporting Server

Technology Environment: CRM, SAP-ISU, FI, CO, MM, PM, PS, QM, SD, PP, DMS, BI/BO, NM, SRM, ESS, CSS, NetWeaver, ABAP, ASP.NET, VB.NET, C#.NET, Oracle, Toad, MS-Access, SQL Server, VBA, VBScript, JavaScript, Android, ABAP, MS-Project, MS-Visio, MS-Access, MS-Excel, CA Clarity, JIRA, Light House ERP HINDUSTAN COMPUTERS, INDIA PROJECTS:

Confidential

Project Manager

Responsibilities:

• Wrote Statement of Work and Project Charter by collaborating with stakeholders and consultants
• Formulated and updated, from time-to-time, Project Management Plans, Risk Registers, Resources Schedule, Work Breakdown Structures, and Communication Plans
• Documented and provided Best Practices and Lessons Learned to PMO
• Scripted FRS and SRS by interpreting Bombay Village Panchayat Act, 1958
• Led team of .NET and SQL developers to deliver the project within parameters of cost and quality
• Created and managed time-driven activity based budget for system development; ; conducted cost-benefit analysis
• Managed Project Finance and shouldered responsibility for Project Revenue
• Generated and provided ad hoc and Monthly Reports and Contractual KPIs
• Supervised the Product Lifecycle and actively engaged in Pre-Sales of the system
• System implementation covered 2 districts in Maharashtra, India
• Deployed the solution by collaborating with Government officials and Development team

Technology Environment: ASP.NET, SQL Server, VBA, VBScript, JavaScript, VB.NET, C#.NET, MS-Project, MS-Visio, MS-Access, MS-Excel, JIRA RAMBHAD ELECTROMAGNETIC PRODUCTS PVT. LTD., INDIA PROJECTS:

Confidential

Project Manager

Responsibilities:

• Delivered multiple projects within the constraints of Cost, Schedule, and Scope without compromising quality.
• Conducted cost-benefit analysis and Executed budgeting, forecasting, schedules, deliverables, work break down structure, critical path analysis, earned value analysis and Resource allocation
• Managed procurement for material and services; participated in tendering and bidding
• Finalized Project Requirement, Project Scope, Project Management Plans, and Risk Registers
• Managed Program Finances per Project per Control Account and Project Revenue
• Documented and evangelized Project Requirement, Project Scope, & Project Management Plans
• Generated and provided Ad-hoc and Monthly Reports and Contractual KPIs
• Documented and provided Best Practices and Lessons Learned to PMO
• Headed team of Java, VB, and Oracle developers to successfully implement the IT Systems
• Managed Stakeholder engagement, made representations, and communicated periodically
• Achieved 250% growth in revenue by adding 12 locations within 8 years
• Reduced Inventory costs by 6% by implementing a centralized purchasing system
• Achieved 20% increase in revenues across three years by diversifying the business in new areas
• Increased operating profit by 10% by implementing strict Bill of Materials
• Saved 10+ workdays by designing and implementing a solution for Job Order documentation
• Created and administered Budgets for IT and non-IT activities; managed the gamut of projects as per cost, quality and schedule
• Executed Business Networking and Brand Building to increase market penetration and bottom-lines

Technology Environment: Java Micro Edition, JSP, Servlets, JDBC, Java, Oracle, MySQL, MS-Access, VBA, JavaScript, MS-Project, MS-Access, MS-Excel