SUMMARY:

• Agile Program Management Software Development Dev Ops
• Software Testing Project Management Delivery Management People Management Vendor Management Risk Management
• Stakeholder Management
• Liaison & Coordination
• Service Delivery
• A competent professional with 18 years of rich & versatile experience in
• Project/Program management and Quality Assurance/Testing
• Deft in Project / program Management including scheduling & negotiation with clients for service level agreements / terms, balancing work distribution to meet project deliverables & delivery as per quality & time norms
• Rich experience in establishing and running PMO for major employers such as Confidential, Confidential and Confidential and customers in India, USA and Europe
• Expertise in handling software testing involving requirement analysis, system study, designing, coding, testing, de - bugging & documentation, Black & White Box Testing and System, Performance, Security, Integration & Regression Tests
• Adroit in various SDLC phases / methodologies like Waterfall and Agile
• Keen customer centric approach with skills in addressing client priorities & resolving escalations within TAT, thereby attaining high business & compliance score; proven abilities in implementing effective solution for the same
• Possess exceptional communication, analytical & organizational skills; distinguished abilities in leading teams to develop business continuity plans & service standards for business excellence
• Adept in handling tools/Apps such as MS Project / Office, Visio, SharePoint, Basecamp, MS Project, Rally, QTP, Quality Centre, Loadrunner, Winrunner, Clear Quest, ClearCase, CDETS, .NET, SQL Servers, Sun Solaris, Java Swing, JSP, Tibco, MySQL, MSDE, Oracle, Oracle Financials, PeopleSoft, XML, Selenium, DOORS, AWS, Docker containers
• Project / Program Management:
• Agile Project management Agile Commits, Release Planning, Sprint planning, Team formations, Scrum of Scrums, Stakeholder management, Dev Ops, Cross functional collaboration, FCS, and Retrospectives
• Preparing the program evaluation framework to assess the strengths & identify the areas of improvement; ensuring that all related activities are operated as per policies & procedures of the organisation
• Monitoring project progress & outstanding issues and ensuring the quality of the deliverables; conducting daily defect review board meetings & extending post-implementation support to team members by defining standard practices
• People Management:
• Building high performance teams, Mentoring and Coaching, Performance management, Rewards & Recognition, Hiring & Retention, Communication & Collaboration
• Client Servicing / Service Delivery:
• Maintaining healthy relations with internal & external stakeholders to provide support for various Delivery/IT issues, daily & weekly status reports and quarterly business reviews by keeping a close track on recent developments
• Defining service standards / guidelines that serve as benchmark for excellent delivery as per global standards & SLAs; analysing data for continuous improvement in delivery & improving customer satisfaction based on data
• Quality Assurance:
• Looking after quality (functional, non-functional & usability) of all deliveries made by Global shore team and handling process refinement / improvements to shift left strategies from QC to QA within given time & cost parameters
• Creating, enhancing & maintaining Manual, Automation, Unit, Integration, Functional & UAT Testing Suites/Tools, Continuous Integration, conducting contract & proposal reviews, specifications and documentation review as per quality norms
• Developing various testing frameworks, test strategy & test plan; preparing test automation platform, conducting functional reviews and creating requirement traceability matrix, test data & test completion report
• Undertaking development & testing, defect & issue management for software applications; conducting reviews of codes & test cases and analysing change requests / enhancements

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager

Responsibilities:

• Building teams and managing operational, organizational and financial elements
• Planning releases, Agile commits, Release backlogs, Sprint Schedules, scrum team formations, Sprint review/Demos and
• Retrospectives
• Leading implementation, control, and distribution of all Quality Assurance programs, practices, standards, methodologies, and metrics
• Setting direction for the testing strategy for various project teams which includes reviewing test strategies and provide guidance and mentoring
• Reporting to staff, colleagues, senior leadership and clients on a regular basis to ensure all relative and critical information is clearly and expeditiously shared
• Transformation lead towards DevOps - Continuous Integration and Continuous Delivery
• Reviewing technical and business processes and procedures and make recommendations for continuous improvement
• Accountable for release (Monthly/quarterly) program management of over 250 applications in one of the large scale service portfolios
• Program managed Fieldglass implementation, Procurement and Supply chain migrations
• Played a leading role in Agile transformation and AWS Cloudification on IOT Java based solutions
• Employing optimization techniques to reduce cycle time Redefining and standardizing processes across the vertical Implementing refinements to automation frameworks Working with delivery teams on enabling test scripts for Continuous Integration
• Played the role of Scrum master and Product Owner as a stretch goal across multiple sprints/releases
• Lead business operations - Vendor management, PO/SOW centralization and optimization
• Communication and Collaboration at cross-functional and with leadership
• Quickly ramped up the team towards cutting edge technologies - AWS Cloud, Docker containers, micros services, Java, Angular JS and moved towards DevOps model - Continuous Integration and Continuous Delivery

Confidential

Competency Head

Responsibilities:

• Carried out the competency development activities across the organization
• Instrumental role in introducing new service offerings and go to market strategies and process refinements

Confidential, Herndon, VA

Program Manager

Responsibilities:

• Led a team of more than 50 members by coaching on competency developments & resource re-skilling as per cross functions / technologies
• Handled release management on largest Loan Servicing Application (Servicing & Investor Reporting) that integrated with
• Looked after a test bed consisting of 20 million-loan population (repository with 38000 test cases & 54000 test scenarios) along with 17 systems & integration test environments
• Proved the client & project sponsors about the quality of products & viability of methodology; gained the adoption of new testing technique as per given time & quality levels
• Instrumental in reducing cycle times by leading automation testing, tools development, environment, data setup and other quality engineering activities
• Demonstrated leadership skills with ability to motivate a team to own projects
• Key contributor in establishing a successful global delivery model
• SPOC for presenting project metrics/status updates along with Cost and time indices to the key stakeholders
• Led the efforts in coming up with the centralized dashboard to track the health check on various projects
• Played a significant role in development of support model by studying Global Incident Management Tool & Determined
• Integration with the internal defect process in use
• Adjudged for reducing the defects found by 75%
• Led the Defect Prevention Council with a key objective of collecting & creating a repository of defect data for projects as per defect prevention procedures
• Successfully delivered Requirements Traceability Matrix through 100% coverage spanning more than 250K needs
• Contributed in building bridges using several tools such as Remedy, DOORS, QC & Clearquest, thereby integrating them where information could easily flow & accessible across 9
• Effectively cited by Directors & Vice Presidents of Business & Technology as “the Best we Have” on the basis of delivered results / quality; received Top Performer for three consecutive years
• Facilitated leadership on capacity planning & resource schedules per fiscal year road maps
• Redefined processes as per revised SDLC standards, thereby achieving Production Migration Approval Process
• Enhanced issue acquisition, resolved 33 & 40 percent more issues and billed 15 percent more time
• Received Special from CEO for excellent contribution on Mission Critical Project
• Energized the team to work on long hours, completed assigned projects within rigorous timeframes and ensured end-to-end testing prior to Go-Live date

Confidential, Reston, VA

Quality Assurance / Test Manager

Responsibilities:

• Facilitated test leadership support for System, Integration, Vendor Acceptance (COTS) and User Acceptance Test
• Successfully retested several serious performance issues even before the products were put into production platform
• Ensured the compliance with Applications under Test, Sarbanes Oxley and Non-Public Information
• Conducted internal audits, reviews & walkthrough on each project along with documentation & process improvement
• Coached fresher’s & team members on technical, process, quality procedures, soft skills & customer interaction
• Liaised with vendors on COTS products and conducted Acceptance Test as Third Party Liaison with user community
• Handpicked by CIO to spearhead cross-functional & multi-level team focused on improving companywide internal processes
• & standards, thereby resulting in executive leadership for implementing team recommendations
• Served as Active Member in defining & implementing SDLC processes throughout the organization
• Successfully derived a Change Management Process / Repository for both deliverable & corporate documentation
• Investigated automated test tools, implemented Winrunner & QTP for functional automation and chose Loadrunner for performance / volume testing that yielded a tremendous success in decreasing TAT & increasing throughput
• Developed robust, repeatable & fully automated regression suites that helped in reducing the cycle times by 5 folds; used metrics to reduce system anomalies by 50%
• Contributed in reducing the testing time on projects and increasing the quality of business applications
• Adjudged as a Central Source for collecting / disseminating project progress, critical path checks & quality benchmarks
• Bagged Best in the Class from Senior Leadership
• Worked on numerous applications for more than 4 years on .NET & SQL Server Platforms in support of Asset Tracking / RF

Confidential, Ashburn, VA

Quality Assurance / Test Supervisor

Responsibilities:

• Worked on Incident management trackers and alarming systems
• Involved in Sarbanes Oxley Standards implementation for the applications as per defined standards
• Successfully conducted GAP analysis among existing systems and developed use cases as Business Analyst
• Conducted continuous process improvement sessions
• Worked on tools such as VC++, Java, Web Logic Server, Oracle, DB2, Corba, XML, PVCS, Team Track, Mercury Interactive Test Suite (Test Director 7.01, Win Runner 7.0 & Load Runner 6.5), Site Scope, MS Office, Project, Visio and Web Defect Manager

Confidential

Test Lead

Responsibilities:

• Involved in architectural design, Process Flow Diagrams & Documents (Task List) and documentation of conversion & testing guidelines for the project
• Functioned as Team Leader / Reviewer for allocating the program analysis work of the team
• Ensured the coding done by the team members and extended the technical & process related support to the team
• Executed various test plans & test cases for Integration, End-to-End, Baseline, Progression & Regression test efforts
• Conducted thorough White Box Test along with Business flow validations

Confidential

Sr. Programmer / Test Analyst

Responsibilities:

• Reviewed system specifications involving System Plan & Test Procedures
• Investigated software faults and interfaced with developers to resolve technical issues
• Designed Test Automation Scripts using SQA tools for Regression Testing