Summary

• 7 years of progressive experience as a business analyst working for fortune 50 clients
• Extensive experience in gatheringbusiness requirements, developing user and functionalrequirements and documenting non-functional requirements.
• Setting up and initiating stakeholder interviews and requirements workshops to elicit requirements
• Hands-on experience with various Software Development Life Cycle SDLC methodologies including waterfall, agile and scrum project development techniques.
• Good understanding of complex business and technical processes in various fields of Retail, E-Commerce, Compliance, Banking, Telecommunications, Health Care, Sunshine act and Transparency act.
• Manage and implement business requirements of various systems including ERP PRMS , DMS Share point ,e-Commerce ATG, Citrix, RDBMS, Data warehousing and Web based systems.
• Efficient in analyzing systems, solving problems, facilitating productivity in organizations.
• Collaborate with Businessand IT to deliver corporate applications, in line with businesspriorities.
• Hands on experience with Unified Modeling Language UML for developing user stories, use cases, activity diagrams and data flow diagrams.
• Excellent interpersonal skills and highly proficient in communicating with internal teams as well as with external organizations.
• Performed anti-money laundering investigations of potentially suspicious accounts through financial analysis and research.
• Monitored and documented any changes in activity on high risk accounts.
• Highly proficient in conducting Joint Application Development JAD sessions, feasibility studies, risk analysis as well as impact analysis.
• Understanding of databases to effectively communicate with the technical team and specifically Oracle data warehouse structures
• Sound ability to capture, document, track and communicate requirements using Requirement Traceability Matrix RTM and manage version controls of all the artifacts produced for project.
• Extensive experience in developing use cases, creating screen mockups, performing 'AS IS' and 'TO BE' analysis, draw BPMN diagrams and conduct gap analysis.
• Create pivot charts, pivot tables and various reports for senior management and leadership team
• Involve in test planning, test preparation, test execution, bug fixes and report generation to assure that all aspects of a project are in compliance with the businessrequirements.
• Understanding of Service Oriented Architecture SOA , SQL, XML, and Design Patterns.

Professional Experience

Confidential

Business Analyst

• Business Information Solutions BIS is a global division of PepsiCo established to partner with the business and support its complete IT needs. The group proactively connects with associates, suppliers and service providers across the organization to leverage innovative technologies, information assets and shared infrastructure.
• Manage concurrent projects and perform business analysis on multiple initiatives working in collaboration with third party vendors
• Work closely with business partners to understand and document business and user requirements Subsequently, develop functional and non-functional requirements including assumptions and constraints related to the project, using requirements gathering tool
• Assist the project manager in an oracle database migration project and also to review the project charter to ensure the scope is clearly identified
• Develop use cases, flow charts and process flow diagramsand demonstrate the functionality to business and project team
• Work on Pentaho load data from slat files obtains from various facilities everyday.
• Assist the project manager to oversee the definition of standards, specifications, processes, guidelines, and policies applicable to projects using IBM BPM.
• Work with enterprise architect and technical team to review application design and manage application functionality/infrastructure requirements
• Work with business users and try to develop a system to aid in marketing using e-Commerce via emails
• Provide weekly reports and updates using excel and access and also verify that the implemented solution meets the requirements
• Schedule and chair monthly meetings with key business contacts and senior management to communicate status updates
• Develop test cases with business users and execute UAT testing using Quality Center
• Conduct stage gate meetings for respective Project Life-Cycle Methodology PLM phases. Create and acquire sign-off on all relevant deliverables from intended stakeholders

Confidential

Business Analyst/Project Coordinator

• Coordinate Windows Server Migration projects under Hardware Life Cycle Management HLM program, a corporate initiative. Along with migration, the projects included upgrades and changes to systems used by the different brands MAC, Clinique .
• Execute server migration of ten different systems comprising of ERP PRMS ,CMS, Data warehousing, reporting, e-Commerce ATG and Citrix based applications coordinating with base business support and IT teams Unix, windows, DB, retirement
• Develop and maintain project plan, communication plan and migration schedule of each project
• Work with CSV and Compliance team to develop Compliance Plan and relevant SDLC documentation for all systems
• Work with users 36 members of the different systems to develop test scripts from scratch and ensure various interfaces are captured and tested during migration
• Assist the project manager in supply chain management and lead post go-live Invoice Payment Improvement team
• Elicited high quality, domain specific business requirements as user stories for enrolling in retirement plans using various techniques such as stakeholder interviews,user personas, story mapping, and workflow analysis
• Use electronic data interchange, the business-to-business exchange of data in e-Commerce
• Share data and share the processes going on in the workplace using Savvion BPM
• Assist the Business Manager to address all the stages in the business life cycle: Define, Integrate, Deploy, Monitor, Analyze, Improve, and Control using Savvion
• Capture metrics to show server details and data to show monthly reports to the senior management
• Organize and streamline processes to Monitor, track and understand the entire process through metrics using IGRA fx process
• Develop a plan for future improvement of bandwidth utilization and internal process control by implementing Quality of Service QoS
• Furnish system user acceptance testing schedules and coordinate with teams during test execution
• Report project status on a weekly basis using dashboards turnover , action items tracker and milestone charts
• Work with project managers and tech leads to facilitate deployments on test, stage and production environments and assist the manager in planning and monitoring
• Ensure all environments have the same version of software installed for deployment preferably stage-for UAT and production
• Analyze and document internal and external APIs SOAP, REST
• Ensure enough testing is performed and required testing documentation is prepared and approved Review the documents and provide feedback. When external Testing Services were involved, serve as a liaison between the testing team and project team to understand testing requirements and negotiate resource schedules
• Create,Design and maintain reports for business uses using Pentaho,in-house reporting software.
• Expertise in user tories,Scrum ceremonies and sprint backlogs.
• Hold all four Scrum Ceremonies sprint planning meeting, daily stand up meeting, sprint review, sprint retrospective.
• Use Jira to right uses stories.

Confidential

Business Analyst

• Banking and Credit Technology division of GWM is working towards the integration of banking OLB brokerage systems My Merrill and facilitate clients with a common platform to provide enhanced, immediate/real-time money movement capabilities for the different BAC and Merrill Lynch products.
• Develop status reports for all enhancement projects associated with Move Money initiative within Global Wealth Management organization
• Standardize initiate transfer data obtained from the testing teams on a daily basis, automated in BPM solution and avoid duplicate data entry
• CA Clarity technical product knowledge
• Review and update milestones of all the phases of life cycle for different projects associated with asset conversion go-live
• Conduct analysis of business and user needs in order to develop requirements documentation for the implementation or revision of a CRM Customer Relationship Management environment to meet the diverse business needs for business units across the bank
• Initiate and organize scrum meetings and record meeting minutes
• Work with test managers to review and facilitate data requirements for various account type relationships/scenarios
• Review System Requirement Specifications SRS , High Level and Low Design deliverables with various stakeholders and obtain sign-off to initiate code changes

Confidential

Project Associate

• Serve as a project associate in the Development Informatics division and create requirements documentation for in-house developed application. The data available in the form of excel sheets was put together in the form of an application.
• Create scope and use case documents, business process models, use case diagrams, and activity diagrams
• Develop user interface and reporting specifications according to business requirements
• Utilize business requirements to develop process, standards, and procedures
• Perform GAP analysis of existing manual processes to determine the most beneficial functionality to incorporate into the new system
• Work with cross functional teams spread globally to elicit requirements
• Conduct document review sessions with the scientist community to determine that all requirements were accurately detailed and traced
• Assist the project manager to define the risk control plan, leading risk assessments with Risk Compliance, defining key risk indicators, and engaging with the business partners to ensure clarity andadoption
• Experience following quality standards and test the solution to validate project objectives
• Analyze and document business and functional requirements with technical detail necessary for implementation of reports
• Update Project Management Office PMO with milestones, achievements, upcoming activities
• Responsible for iSLC documentation and project deliverables Performed ETL, data integration, and de-duplication using Pentaho and Remedy tool in central repository configuration management database and updates to CMDB and application repositories

• Create test scripts and coordinated execution of user acceptance testing UAT using Microsoft Office tools and issue resolution
• Collaborate with Subject Matter Experts within business and technology partners like business analyst to establish the operational vision and analyze tradeoffs between training and staffing needs
• Work with Compliance manager and created process checklist
• Validate that user testing appropriately addressed all business requirements
• Responsible for bridging communications between user community and project team for issue resolution and status updates
• Assist in creation and validation of training documentation and developed and published team process documentation

SKILL

Testing Tools: HP Quality Center, Jira Project Management: MS Office Suite Microsoft Word, Microsoft PowerPoint, Microsoft Excel, MS Project SharePoint, Savvion, IGRAfx, BPM suite Change Management Tools: Clear Quest Business Modeling Tools: Rational Rose,Jive, Smart Draw, PentahoRequirements Management Tools: CaliberRM,DOORS UI Mockup tools: Balsamiq, Auxure

Languages: SQL,XML