SUMMARY:

• A self - motivated Business and Information Technology professional able to communicate with professionals to provide the necessary tactical deliverables in support of strategic goals.
• Business and Technology Liaison
• Project Management
• Business and Systems Analysis
• SDLC Methodology Flexibility
• Certified Scrum Master
• LMS/Social Learning Administrator
• Salesforce.com Administrator/Cloud Technologies
• Technical Writing/Documentation
• Mobility applications
• Software Sales

TECHNICAL SKILLS:

Communications: Outlook, Lync, SharePoint

Project Management: Microsoft Project, Word, Excel, PowerPoint, SharePoint

Business Analysis: Word, Excel, Visio, PowerPoint, Rally, Jira, SharePoint,balsamic.com

Testing: Word, Excel, SharePoint

: Word, PowerPoint, SharePoint

Administration: Salesforce.com (CRM), Cornerstone On Demand (LMS)

PROFESSIONAL EXPERIENCE:

Confidential, HOUSTON, TEXAS

Sr. Business Analyst/Certified Scrum Master/Project Manager

Responsibilities:

• Intake User Storiesfrom clients to enhancebusiness value
• Facilitated monthly enhancement Committee Meetings to obtain approval and prioritization of User Stories
• Able to elicit requirements from the Business toprovide clear and finalized user storiesfor Offshore Development teams
• Facilitate scoping sessions with BA's, Development, and QA as a group to communicate timelines, priorities, questions, risks, release schedules
• Create and organizeUAT Test Scripts
• Established billing functionality within medical applications
• Application design effort related to medical applications, moving and storage, inventory, logistics, and online auctions
• Facilitate UAT Sessions with the Business to ensure enhancements have been properly developed as requested
• Create and Submit Monthly Change Request (CR's) to Enterprise Committee for Release approval
• Collaborate with Offshore Development team regarding Actual monthly releases
• Create monthly release notes to complete the release cycle and inform the Business of the value added functionality for that month as requested
• Provided oversight of cloud based Mobile Learning application to enhance the ease of learning for the international sales team
• Provided oversight of Mobility applications utilizedhigh valuecustomers to enhance their experience
• Provided enhanced capability within Salesforce to enable staff to associate s to each user account.
• Enhanced the UAT process (international), collaboration and accountability by automation utilizing SharePoint functionality.
• Provided insight to department vision based on my background and experience.
• Provided successful software sales presentations and support to clients
• Clincal Applications, HIPAA Certified,HL7
• Technical Interests: SOA,PMP Practices, Digital Information

Confidential, HOUSTON, TEXAS

Sr. Business Analyst/Release Manager (Salesforce.com and CPQ)

Responsibilities:

• Responsible for Release Management of Salesforce.com functionality
• Responsible for Release Management of CPQ ("Quote to Cash") functionality
• Technical Liaison for Executive Leadership mobile application development (iOS/Android)
• Facilitated requirements sessions with various business groups
• Provided clear and finalized user storiesto Offshore Development teams
• Facilitate scoping sessions with BA's, Development, and QA as a group to communicate timelines, priorities, questions, risks, release schedules
• Preformed functionality validation post release
• Provided release notes to customer, management, and development teams after each release

Confidential, HOUSTON, TEXAS

IT Business Analyst (PaaS Governance)

Responsibilities:

• Provided Stakeholders with proposed software governance model, roles and responsibilities
• Provided Stakeholders/Managers status updates on software governance progress
• Provided Stakeholders/Managers software governance documentation
• Provided business process analysis for infrastructure (Platform as a Service) and Governance
• Process flow diagramming, Documentation, UML modeling, Workflow Automation Requirements/Design
• Platform (SharePoint) site requirements gathering

Confidential, HOUSTON, TEXAS

IT Business Systems Analyst

Responsibilities:

• Coordinated with project Stakeholders/Managers to establish project charter and in-scope/out of scope deliverables
• Communicated to Stakeholders weekly progress and risk status updates
• Managed the department revamp to include business and technology improvements (including international call center sites)
• Managed the ADDIE based curriculum redesign to include instructors guides and participants guides to offer an enhanced product to the students
• Tools: Utilized various applications to carryout duties: MS Word for requirements documentation/technical writing, MS Excel for Itemized requirement and test script tracking or data management, MS Visio for process flow design, MS SharePoint for document management
• Coordinated team in the development of ADDIE based curriculum (participant guides and instructor guides)
• Created/Implemented the call center agents internal program integrated with the internal social media tool (Cornerstone Connect) to identify agents with different strengths
• Implemented an internal Cornerstone software social learning tool (blogs, wikis, forums, communities) to enable agents across all sites to learn and collaborate more effectively
• Implemented a Cloud Based SaaS Learning Management System (Cornerstone LMS)/LMS Administration which provided new capability of question level reporting data and saved the company thousands of dollars on this product selection
• Created/Implemented a Call Center “Simulator” initially conceptualized by the Vice President to train and monitor call center agents based on business requested topics (product to be trademarked)
• Established and adjusted department process flows from request to delivery to provide a more streamlined process
• Created/Implemented a change management and document versioning process for managing curriculum across all sites
• Managed the procurement and installation of new software to enhance delivery (Adobe Creative Suite, Swishmax 4,WebEx Trainer, Captivate, Brothers eLearning, new web cams for home agents and virtual, prepackaged call Center CBT software focused on call center basics
• Successful Conceptualization of how to translate internal social media tools into real business dollars
• Worked with corporate team to implement social business ideas

Confidential, SAN ANTONIO, TEXAS

IT Business Systems Analyst

Responsibilities:

• Created a requirements gathering process utilizing Business requirements, User requirements, and System requirements
• Requirements gathering associated with an internal task management application in SharePoint
• Process flow diagraming
• Created user documentation (user guide, requirements docs, process flows, mockups, testing materials)
• Provided application demos
• SDLC Testing/Agile Methodology
• Tech Liaison communicating requirements to both the Project Manager and the Development Team
• Created a SharePoint Project site for dev team to create (calendar, document libraries, risk-issues-to do lists)
• Provided backup support for the Project Manager and the Technical writing team
• Tools: Word, Excel, Visio, Outlook, SharePoint
• Department of Defense Security Clearance

Confidential, Houston, Texas

IT Project Manager/Contract

Responsibilities:

• Providing IT application management and oversight of an Oil Well Testing Software Implementation
• Managing schedules via MS Project 2010 (server) within the PMO office
• Implement PMO business processes, templates, and best practices for projects related to: Planning, Scheduling, Risk management, Issues Management
• Identifying and communicating project risks/issues early to enable decision makers time to decision and delegate
• Managing project status and communications via MS SharePoint and a weekly status template
• Questioning issues which may impact set project dates
• Creating post go-live processes in preparation of maintenance, support, and cut-over
• Creating user process documentation and reviewing vendor materials for user clarity
• MS Visio used for Business Process and Data flow diagraming
• Providing analyst-level support on a separate ERP project related to: data manipulation, quick decision huddles with SME’s, management of side action items associated to the main project
• Facilitate preparation/logistics of user session
• Responsible for any other “one off” duties necessary to be carried out by the PMO office
• Well Testing Software (WTDataPro)

Confidential, Houston, Texas

Analyst/Contract

Responsibilities:

• Responsible for providing Analysis and Support of the natural gas transportation application.
• Analysis of software to ensure application inline with current NAESB Standards per FERC Audits
• Perform testing of pipeline application through User Acceptance (UA) and Production (Prod) systems
• Communicate with business and technology to implement updated tariff rates per Gov standards
• Testing of scheduling process, meters, pooling, rates, backhauls, types of service, types of contracts, cycles

Confidential, Houston, Texas

Business Systems Analyst/ Short-term

Responsibilities:

• Member of the MD Anderson/Avanade application deployment team responsible for providing and support on new EMR functionality called “Ordersets”; which now enables medical staff to write orders, sign orders and route orders electronically.
• Clinic Station EMR System
• Documenting EMR system defects for future enhancements
• Utilized communication and listening skills

Confidential, Houston, Texas

Sr. Business Systems Analyst-Contract

Responsibilities:

• Administrator responsible for salesforce.com sales/user support nationwide.
• Support related to user login issues, single sign-on, account assignments, duplicate data, Single Sign-on, forecasting, reporting, functional questions, work with mobile deployment team(during pilot), Brower Issues when access in SFDC via the web (IE or Mozilla), VPN connectivity issues home/office users
• Basic user support for all other BMC Financial Applications
• Basic Salesforce for technical support team

Confidential, San Antonio, Texas

Business Systems Analyst-Contract

Responsibilities:

• Responsible for project documentation, business process flow design, and test prep behind an HRIS Implementation of ADP’s web-based Time Entry application
• The role was to shadow users and lead process flow sessions to understand and document the time entry process across four lines of business back to the General Ledger labor cost posting to SAP. This was done through the use of tools such as MS Word, Excel, and Visio.
• Samples of process flow documentation available upon request

Confidential, San Antonio, Texas

Business Systems Analyst

Responsibilities:

• Sole IT professional to manage implementation of a web based CRM (Salesforce.com) with the business team across all lines of business (4) which centralized all customer data and for the first time enable divisions to better communicate inline with the business sales goal of adding an additional 1.5 billion in revenue by 2012.
• Designed a web based equipment management application to provide forecast and historical data which will enable management to make sound financial decisions, control costs and rates on several million dollars in construction equipment.
• During our financial application duplication project “Carve Out”, inventoried all applications across the enterprise which enabled the technical team to assess the various feeds in and out of the central financial application enabling the team to make sound decisions on recreating the essential feeds within the new application and understanding the feeds no longer needed in the existing financial application.
• Salesforce.com Specific - CRM Administration, CRM Optimization, CRM Adoption, Marketing Campaign Management, Lead & Opportunity Management, Sales Revenue & Forecasting, Work Flow, Chatter, Report & Dashboard Creation, App Exchange Implementation. (Note: Not an Apex or S-Control Programmer but a strategic and functional Administrator)

Confidential, San Antonio, Texas

Programmer Analyst

Responsibilities:

• Integral member of the information technology team tasked with code updates in Java. The focus was to make changes to the credit card application to improve the usefulness and functionality of the application for the end user (military customers).

Confidential, San Antonio, Texas

Project Manager

Responsibilities:

• Confidential Onsite project manager (contractor) for the successful implementation of MS SharePoint throughout the many departments of the Ft, Sam Houston AMEDD Center and School to Improve communications, collaboration, and documents management throughout all departments.
• Responsible for gathering business requirements from all departments to categorize business needs based on communications, collaboration, and document management. Created an applications matrix based on the business needs assessment which enabled management to agree on the utilization of SharePoint as the solution of choice.
• Ensured that all in-scope project duties were completed related to SharePoint infrastructure configuration, Software installation,, documentation and prototype websites which enable the Center and School to now support and maintain their instance of SharePoint to improve Communication, collaboration, and document management.

Confidential, Houston, Texas

Business Systems Analyst

Responsibilities:

• Responsible for assisting in the successful implementation of a custom mortgage broker web based portal application. Tasked to create uses cases on all major features of the web based application such as: loan entry, rate lock, and pipeline review, desktop underwriting. This would enable mortgage brokers nationwide(several hundred) to go to the web and manage their book of business; while allowing Aegis to centralize, simplify, and increase their volume of business to increase company revenues.
• Ensure that day to day tasks were completed such as: GUI design, coordination with marketing, technical writing and programming, status communications to management on progress and challenges to ensure project success.
• Mortgage Background: Loan Origination, Processing, Shipping, Post Closing, Construction Lending (for Savings and Loan, Mortgage Banker/Broker)
• Mortgage Software: Calyx Point, Mortgage Flex, Markter Pro

Confidential, Texas

IT Product Support Specialist

Responsibilities:

• Fielded Client Calls nationwide
• Reviewed product issues for patterns of inefficiency
• Communicated inconsistencies with the product development teams

Confidential, Texas

Mortgage Loan Origination

Responsibilities:

• Part of a mortgage origination team responsible for the modification of existing accounts
• Researched loans currently serviced to improve client loan rates
• Presented client with current loan status and proposed new loan structure
• Packaged modified loan files

Confidential, Texas

Sr. Business Systems Analyst

Responsibilities:

• Bank Officer
• Mortgage Loan Officer, Mortgage Processor, Post Closing, Consumer Lending, Construction Lending, Secondary Market Shipping
• Loan Documentation filing/storage lead
• Moved thru several different positions within the bank, but overall was on Mortgage lending Career Track