Customer Services Representative Resume

SUMMARY:

5 years of Instructional Specialization in Business Organizational and Functional Management, Investment Analysis, Strategic Pricing, Competitive Analysis, Market Research and Curriculum Development. Proven analytical skills, ability to excel under pressure, quick learner, proactive in taking responsibilities and can quickly grasp new concepts and technical skills.
Excellent interpersonal skills with the ability to deal with multiple tasks on Priority basis, ability to work under pressure with aggressive deadlines and maintain focus.Self - motivated and willing to learn new concepts, technologies, processes and domains.
Business Process Analysis and Improvement
Requirement Specification gathering and documentation, Strategic Analysis in Cellular industry
Business Organization Management and Functional Management
Behavioral Sciences in Management
Knowledge of Banking system
Exceptional Analytical aptitude and detail oriented
Presentation and communication skills
Advanced Microsoft Excel and Power Point skills
Post-Secondary Instructional Specialization in Business Marketing and Human Resource Management
Taught Behavioral Science and Functional management, Business Organization at undergraduate level
Curriculum Development for diploma in Service Management Program
Analyzing financial information and Administrating accounting systems
Comprehensive knowledge of Banking system
Professional customer service experience

TECHNICAL SKILLS:

Skills: Advance Microsoft excel skill Microsoft power point Microsoft access Basic SQL

WORK EXPERIENCE:

Customer Services Representative

Confidential

Responsibilities:

Assistant Professor

Confidential

Responsibilities:

Sessional Instructor

Confidential

Responsibilities:

Executive Administrator / Jr Accountant

Confidential

Responsibilities:

prepared and coordinated the preparation and submission of summary briefs and reports to executives
Planned, set up and administered accounting systems and prepared financial information for an individual, department, company or other establishment
Examined accounting records and prepared financial statements and reports
Developed and maintained cost finding, reporting and internal control procedures
Performed all administrative office related duties