Business Analyst / Project Manager Resume Columbus, Ohio - Hire IT People

SUMMARY:

PMP - certified with over five years’ experience as an entrepreneurial project manager and process improver. Recognized for proactively pursuing and accomplishing dramatic improvements in project execution standards, outcomes, and cycle times.

TECHNICAL SKILLS:

Project Management: Using Microsoft Project to plan & control schedules, budgets and deliverables Communicating with team, stakeholders and vendors Developing team members Managing project scope changes Technical: Executing SDLC through Waterfall and Agile Defining requirements Designing, coding, and testing software Managing software releases, application and infrastructure projects

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, Ohio

Business Analyst / Project Manager

Responsibilities:

Identified new time-to-market metrics, developing associated process improvements that reduced production defect rates as well as change requests by 25% and completed an entire year of on-time releases for the first time in company history.
Implemented project management best practices to enhance SDLC process, prioritized projects based on ROI and customer need, created standardized checklists, templates (status report, schedule, meeting notes and change request) and procedures (resource management, communication management and quality management) for all team members to follow, installing structure without adding unnecessary red tape.
Publicly recognized by principal stakeholder for proactively challenging status quo by implementing meaningful due dates, estimates of project work, and project cost analyses to help stakeholders prioritize projects.
Complimented by IT director for using project management best practices to enable a culture change from “we don’t want to get in over our heads” to “we can do what it takes to succeed with major initiatives.”
Managed 15 large projects with budgets from $50K to $2M, project schedules from three months to two years, and project teams from five to 20 people.

Confidential, Columbus, Ohio

Account Manager

Responsibilities:

Reengineered business processes and implemented new standard templates for capturing/meeting customer expectations, leading to increased customer retention rates from 75% to 100%.
Reduced technical operational costs by 5% through installation a monitoring system on all server hardware and ports such as web server, mail server, and database server.
Managed day to day operations with multiple subordinates responsible for technical problems related to server migration project of 100 web servers.
Engaged in discussions far Confidential scope of current transactions in order to build relationships and loyalty.

Confidential, Hilliard, Ohio

Proprietor

Responsibilities:

Co-founded a product and service bartering website intended specifically for use by churches, synagogues, etc.
Gathered user stories and requirements from clients using interviews, document analysis, site visits, scenarios and workflow analysis through entire Software Development Lifecycle (SDLC), combining this input into a 100+ project management plan including epic (project mission), features, screen & interface design, schedule, budget, and supplier guidance.
Acted as product owner and liaison between client end users and the remote development team during agile software development lifecycle, establishing the technical vision and identifying tradeoffs between usability and performance needs (i.e. customer needs vs. software ability).

Confidential, Hilliard, Ohio

Proprietor

Responsibilities:

Started landscaping and lawn care business at age 15, growing revenues from $5,000 in year one to $80,000 in year four through door-to-door sales, telemarketing, and referrals.
Seven years’ experience utilizing a custom Excel spreadsheet (1 year) and later Intuit QuickBooks to identify 5% cost saving per year, establish 13% profit margins, improve delivery turnaround time, decrease outstanding accounts receivable (2 month collection average), reduce overtime in scheduling, optimize customer retention rate at 85% per year, etc.
Expanded landscaping and lawn care business employee base from four to 20 in one year through recruiting at local career centers and high schools.
Increased employee productivity by developing and delivering job for all positions.
Created job application, conducted regularly-scheduled evaluations with employees, and administered performance improvement planning, as needed.
Researched target market to identify ps of customer base, then developed a marketing campaign with flyer, magnets, magazine and online advertising, etc.

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Business Analyst / Project Manager Resume

Columbus, OhiO

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