PROFESSIONAL SUMMARY:

• Dynamic, consumer - driven Project and Product Manager with 8 years of experience in Software and Digital Services Delivery. Solid aptitude in managing and leveraging brand equity through innovative customer journey designs while adeptly leading project teams on challenging requirements and timelines. Well-organized, results-oriented, and proficient in establishing excellent work relationships. Expertise include:
• Business Analysis Digital Services Launch & Go-to-Market Executive-Level Presentations
• Business Process Reengineering Strategic Project Planning & Scheduling Analytical problem solving
• Customer Value Management Web, Cloud and Mobile Applications Systems Engineering

TECHNICAL SKILLS:

Tools: & Applications: Smartsheet, JIRA, Mindjet MindManager, Pencil, Clarity PPM, ARIS BPA, HP Quality Center, IBM Rational ClearCase, Enterprise Architect, Informatica Powercenter, FitNesse, Basecamp, SOAP UI, RProficient in MS Office suite (Word, Excel, PowerPoint, Project, Visio, Outlook, Sharepoint, Access)

Languages Managed: Java, PHP, JavaScript, C++, HTML, CSS3, XML, Visual Basic, UML

Databases Managed: Oracle, MySQL, MS SQL Server, MS Access

Solutions Managed: ERP, CRM, EDI, BI, Workflows, Enterprise Mobility Management, Mobile applications for Android and iOS, Telecom services platforms (On-Premises and SaaS configurations)

Methodologies: SDLC Waterfall, V, Agile, Scrum; Total Quality Management

WORK EXPERIENCE:

Confidential

Mobile-IT Services/ Senior Project Manager

Responsibilities:

• In-charge of commercial launch of Value Added & Innovation Services for French Mobile Enterprise market
• Coordinated cross-functional teams like IT & Network, Finance, Legal, Operations as well as external suppliers and partners through the entire product line lifecycle from strategic planning to tactical activities
• Assisted senior product managers in testing user experience pre- and post-launch, status reports, and Steering Committee approvals of product positioning, roadmap, milestones and budget validation
• Summarized business requirements in project charter, engaged stakeholders, and negotiated resources allocation
• Drove transformation of business processes and end-user support models
• Designed a dashboard with the Project Management Officer (PMO) to track performance (KPIs) of all product launches
• Recruited and mentored graduate interns: delivered e-learning materials for Operations and managed direct marketing activities as e-mailing, SMS push, integrating pop-ups in customer web login (fleet manager/end user mobile application)

Confidential

IT Business Analysis/ Agile Project Manager

Responsibilities:

• Worked on requirements gathering, gap analysis and functional solution to upgrade order capture interface integrated within Orange’s in-house CRM for mass market (stakeholders across all sales channels)
• Documented use cases, test scenarios, wireframes and UML models using Enterprise Architect, MS Visio and Pencil
• Managed externalized Agile development and testing teams to ensure proper and timely delivery of functional solution, change requests and bug fixes; participated in Scrum ceremonies; tests facilitation using SoapUI
• Liaised with functional architects to update order-to-bill process workflows in Software AG’s ARIS BPA platform
• Oversaw SDLC activities of 3 concurrent projects under demanding time constraints and tailored processes based on ITIL
• Overcame challenges with ambiguous requirements and partnered closely with suppliers and business teams, sometimes jumping in to refine specifications and test functionalities
• Developed project monitoring tool to track schedule, dependencies, slippages and risks like Burndown charts
• Monthly presentations to business teams and stakeholders on product enhancements and statistics (Excel macros and SQL)
• Responsible for 1/3rd of Capex - Opex (~$20M) of Mass Market IT CRM portfolio each year

Confidential

Intern/ Information Systems Consultant

Responsibilities:

• Collaborated on elicitation of business requirements to migrate legacy IT systems to CSC GraphTalk AIA at Groupama SA
• Responsible for testing phase of data repository off-shoring (capital markets team) at Crédit Agricole CIB SA
• Contributed to the publication of Accenture Point of View (PoV) on French Insurance market in 2015
• Part of the team that earned 3rd rank in the internal “CRM Challenge 2010”
• Final year project during Master’s degree: Insurance market study and trends analysis
• Facilitated focus groups and interviews with domain experts to brainstorm out-of-the-box ideas on ‘technology for insurance’
• Collected survey results and analyzed market data plus domain expert information to develop Customer Value Proposition for new mobility solutions, such as Pay As You Go offer for automobile industry

Confidential

Intern/ Pre-Sales & Tendering Manager

Responsibilities:

• Prepared technical responses for RFP/ RFQ, P&L and project profitability analysis sheet while managing contributions of multiple stakeholders (internal and external, with international presence) on Intelligent Networks & Services Delivery
• Prepared client and vendor presentations with Sales/Account Manager, also exercised and developed negotiation skills at both commercial & non-commercial levels
• Developed good knowledge of Telecom Services platforms and African market; Won 7 contracts worth ~$7.3M in a year