SUMMARY:

• IT professional experienced in leading business solution initiatives throughout all phases of a project and software development life cycle. Adept at partnering with stakeholders from cross - functional areas, technical staff, and vendors in order to ensure the solution meets expected strategic and operational business needs in a timely fashion.

TECHNICAL SKILLS:

Technology and Tools: MS Project, Primavera, MEGA(Enterprise Architecture modeling software), Aginity Workbench, IBM PureData (Netezza), SQL/ERQL, SalesForce Sales, Service Cloud, Community Cloud (Apex, Visualforce, SOQL, Data Loader), SharePoint, Caliber (requirements repository), HP/Quality Center, MS Visio, Excel, SQL, MS Access 2002, Oracle 10g, DB2, MySQL, SQL Server2000, CSS, HTML5, JavaScript, JQuery, Java, Ruby on Rails, RSpec, Cucumber, Siebel 99.5/2000, DirectTalk(IVR), VBA.

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Led the effort document User Stories jointly with SMEs using Jira and SharePoint.
• Led the effort to model a solution to the duplicate records in accounts and other objects.
• Configured Community Cloud and enabled knowledge, Chatter, Ideas and Cases.

IT Integration Solution

Responsibilities:

• Led the marketing conversion from Salesfusion to Marketo; helped define approach to data migration, lead scoring, lead segmentation and integration to MS Dynamics.
• : PMP, Agile, ADM on-line .

Confidential, Chicago, IL

Business Systems Analyst/Project Lead

Responsibilities:

• Accountable for leading the development of test cases and SQL to validate the Horizontal Risk Assessment data warehouse model for remote check deposits and other LOBs.
• Participated in validating phase I requirements for the Single Client View data warehouse model.

Confidential, Chicago, IL

Business Analyst/Project Manager

Responsibilities:

• Re-categorized and modeled requirements to the ERP’s model for Financial Business Management, Human Capital and Administrative functions as per stakeholder’s business/operational objectives.
• Gathered technical requirements from State Agencies via interviews, surveys, JAD sessions, and consolidated them for ease of analysis and reporting in Access and Excel.

Confidential, Chicago, IL

Business Architect/Project Lead (Experis)

Responsibilities:

• Responsible for leading the Common Capabilities effort to identify “common” requirements across different lines of business (Life, Fire, Auto and Bank) for the SOA layer; accountable for defining the project charter, SOW, and project plan. Through a heuristic approach, led a team of BAs in defining a process to analyze requirements stored in MEGA via SQL/ERQL and other in-house tools using an Agile.
• Led the Non-Functional Requirements (NFRs) project, facilitated JAD workshops to document, validate and categorize the 1st iteration of NFRs with subject matter experts.
• Partnered with functional stakeholders and other BAs in modeling organizational processes, workflows, business rules, user stories and other business architectural artifacts to design and integrate a Salesforce CRM solution to ICP.
• Responsible for gathering requirements via JAD sessions for a Salesforce implementation and configuring 1st iteration of the SFDC solution.

Confidential, North Chicago, IL

Sr. Systems Business Analyst/ Project Manager

Responsibilities:

• Led the eSecurity project initiation, execution, closing and transition into production. Responsible for the project plan, risk/change control register, project communications, and partnering with the vendor to resolve issues during Agile development and pilot implementation.
• Responsible for documenting user stories, detailed use cases, sequence diagrams, requirements traceability matrix and a data dictionary for the eSecurity component during project execution.

Confidential, Armonk, NY

Project Manager

Responsibilities:

• Teamed with the IBM Sales team to craft presentations and responses to client’s RFPs.
• Partnered with key client stakeholders during project initiation to define project charter/scope, a high-level project plan and SOW for iterative/phased project implementation approach.
• Responsible for the project plan, managing change, identifying and resolving issues and communicating project status throughout the project and product lifecycle.
• Accountable for the technical integration of Siebel CRM and IVR and telephony software.
• Project Manager for the Software Distribution team at Sears, responsible for managing the day-to-day activities, maintaining SLAs, Release Management, Configuration Control, Process Improvement, and resolving operational issues.

Confidential Chicago, IL

Applications Systems Analyst

Responsibilities:

• Led the Confidential Link project to in corporate securities settlement information in the Market Information System, this enhancement provided a broader view of a Firm’s market exposure.
• Teamed with other analyst on the enhancement project that allowed the in-house system to clear CBOT Futures traded at the London International Financial Future Exchange (LIFFE).

Confidential, Chicago, IL

Senior Programmer Analyst

Responsibilities:

• Customized and supported credit card marketing applications for CITI Bank marketing campaigns.
• Tailored the base Debit Card application system to conform to Fidelity’s requirements.
• Created SQL scripts to select/filter target populations for marketing campaigns.

Confidential, Lisle, IL

Installer - Retail warehousing/distribution software

Responsibilities:

• Configured and integrated Confidential ’s warehousing solution to Wal-Mart’s ERP system.

Confidential, Chicago. IL

Lead Analyst

Responsibilities:

• Led the End of Quarter project, which entailed enhancing back office systems to process End of Quarter options, a new product with a quarterly expiration date.
• Teamed with other analyst in implementing a new Member Incentive Billing System.

Confidential, Northbrook, IL

Systems Staff Programmer

Responsibilities:

• Utilized Method1/Design1 to document the integration of the LIFE business unit to CFS.
• Implemented custom referential integrity audits for the distributed CFS DB2 databases.

Confidential, Chicago, IL

Technical Analyst

Responsibilities:

• Led the MVR System implementation which reduced operating cost and time for ordering motor vehicle reports for commercial accounts.
• Responsible for enhancements/support of the Commercial Lines Policy Management Systems.