SUMMARY:

• Information Systems Analyst Professional with 15 years of project delivery experience in software systems, data management, and KPI metrics reporting. Expertise in master data systems, IT operations management, and SDLC Agile methodologies.
• For the Confidential in the Confidential, I have delivered solutions with the Confidential, Department of Housing and Urban Development, Food & Drug Administration, Confidential, and jointly with the Department of Justice.
• My Private Sector experience is in the implementation of IT solutions, and management of client relations throughout projects and daily operations. I have worked with companies in database marketing, vendor order fulfillment, and financial transaction service industries.

TECHNICAL SKILLS:

DATABASES: Oracle (9i/10g/11g), Microsoft SQL Server, Confidential Netezza

PROGRAMMING: T - SQL, ANSI SQL, Microsoft Visual Basic (VB/VBA/.Net), UNIX/LINUX, Microsoft Access, HTML/XML

APPLICATIONS: Microsoft (Office/Visio/Project), Confidential, QlikTech QlikView BI Dashboard, SQL Developer, SQL Plus, TOAD (Quest), Cognos Reports, SAP Business Objects (BI Reports), Confidential, Aprimo, Mercury Quality Center, Microsoft Dynamics CRM, SAP Salesforce (PaaS/Cloud), Oracle Siebel CRM, Vertex Corporate Tax Decision Software, Atlassian Confluence

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Sales Associate

Responsibilities:

• Screened travelers, luggage, and personal items at the Pittsburgh International Airport. Operated specialized industry software for a thorough screening process. Received daily briefings on U.S. security matters and issues.

Confidential, Pittsburgh, PA

International Business Analyst

Responsibilities:

• Researched, analyzed, and documented the current state and future state system functionality that was portable by: a.) Leveraging the new platform's configuration capability b.) Minor technical modifications c.) Major obstacles requiring significant development effort
• Delivered presentation with Microsoft PowerPoint describing the findings of the legacy inventory order system and a new mobile platform, JumpStock, to the technical director, sales manager, and other senior management.
• Analyzed the current system issues backlog for prioritization. Documented issues and detailed enhancement needs for system modifications to the Client Order Tracking Portal, 2nd - Tier Vendors, and Virtual Inventory systems.

Confidential, Washington, D.C

Associate

Responsibilities:

• Implemented process improvements for the Change Requests (CR) committee prior to system enhancement approval by directors and business unit leaders. Gathered requirements for the Office of Chief Information Officer (OCIO), at the Treasury Executive Office for Asset Forfeiture (TEOAF) along with (DOJ) team, for workflows within the Enterprise Content Management (ECM) document management systems.

Confidential

Business Systems Analyst

Responsibilities:

• Managed requirements with statistical analysis reports, graphical data visualization dashboards, and
• Business Intelligence (BI) environment for the management of food-borne incidents. Created functional requirements to migrate the legacy collaboration software to a new collaborative platform promoting dissemination of information, sharing of documentation, and messaging between individuals, teams, and other relevant groups.

Confidential, Washington, D.C

Project Analyst

Responsibilities:

• As the Project Portfolio Oversight (PPO) Representative, I implemented the formalized (CR) process. Managed the (CR) and Business Requirement Document (BRD) review process and meetings prior to Demand Management Committee final approval.

Confidential, Arlington, VA

Lead Business Systems Analyst

Responsibilities:

• Headed the migration effort to redesign the Real Estate Asset Management system reducing costs for the REO federal contract (under previous company name MMREM). Reduced timeframes for on-market to closing bank-owned homes distributed through (HUD) post-2008 real estate market fluctuation. The major project goals were for managing broker and vendor tasks, submitting forms, and providing information to the parties involved through final sale of the property. Initiated the creation of a data mart to consolidate the monthly, quarterly

Confidential, Dallas, TX

Business Systems Analyst

Responsibilities:

• Deployed email and direct mail campaigns using Confidential ’s Confidential software for multiple marketing brand fulfillments impacting large volumes of customers. Implemented the request process to fulfill website promotions. Re-engineered the Master Customer Record decision logic for the Merge, PurgeDeletion process. Presented the automation solution to Senior Vice President to be used on other campaign teams.

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Integrated and configured Sales & Use Tax-decision software with (Fortune 500) clients ERP systems and SAP /Purchase Order modules. Extracted and analyzed client purchase order transactions to find inconsistencies and anomalies in their digital format records.

Confidential, Pittsburgh, PA

Account Specialist

Responsibilities:

• Performed client account settlement configurations for their ATM portfolios, and produced specialized reports for managing ATM activity performance. Gathered requirements for sales and call center ERP system. Supported Executive VP and Business Unit Product Manager on client visits and to promoted service offerings at industry conference.