SUMMARY:

• Business Process Analyst / Analyst with 8+ years of experience
• Experience in requirements analysis for public website redesign in SharePoint environment
• Developed business requirements and technical documentation for systems integration projects
• Knowledge of process improvement and reengineering methodologies and principles as applied to process modernization
• Knowledge of Software Development Life Cycle (SDLC)
• Assisted in creating user stories and user cases for quality assurance testing
• Proficient in performing financial, risk and programmatic analysis on grant proposals and business operations for small companies (mostly non - profits)
• More than 3 years of experience providing internal/external consulting services to management and technical staff in managing IT investments and solving complex IT project management issues in accordance with federal laws, regulations and procedures
• Adept in analyzing business proposals and evaluating their operational/financial soundness.
• Experience in designing business solutions which increased revenue and operating efficiencies in a dynamic and competitive industry
• Experience in documenting financial services and other business operation processes for, auditing and reorganization purposes
• Provided group facilitation, interviewing,, and other forms of knowledge transfer
• Detailed research involving CFRs, Federal Register, U.S. Code and Administrative Regulations
• Use and analysis of federal and private grants management tools
• Experienced in developing modern business methods; identifying best practices; and, creating and assessing performance measurements
• Knowledge of CCAR Risk Management goals and guidelines for large banks

TECHNICAL SKILLS:

Hardware/Software: Microsoft Office Suite (Word, Excel, Access, PowerPoint), WordPerfect for Windows NT, SharePoint 13, DM Hummingbird and other document management software, Photoshop, Snagit, Visio, Adobe Professional

Project Management: Project Management and budget/accounting basics, MS Project Levels 1/ 2

Financial/Accounting Systems: PRISM, DELPHI, Oracle General Ledger, CEO and other banking software for risk management tracking and escalation

Other: Government Grants/Financial Management, CyberGrants Internet, PeopleSoft, Lotus Notes, GovTrip, SAS JMP, SPSS

PROFESSIONAL EXPERIENCE:

Business Analyst / Technical Writer

Confidential, Washington DC

Responsibilities:

• Interviewing subject matter experts
• Summaries of required tasks
• Screenshots of current systems
• How-To diagrams and summaries
• Creating standard operating procedures (SOPs)
• Develop workflow summaries and detailed Visio process flows for legislative actions and system processes
• Intensive research using official documents to outline legislative and administrative process steps
• Assist with developing user stories and business rules for new system
• Legislative research
• Data mining and analyzing data dumps
• Providing research and support in developing a data dictionary
• Quickly learning current IT systems and software (Legislative Information Management System)
• Familiarity with congressional publications for research and purposes:
• Congressional Record
• House Calendar
• House Journal
• Congressional Committee documentation
• Legislative Floor Proceedings
• Daily monitoring of test website for accuracy and completeness
• Created feedback reports for management
• Feedback sessions with developers and management

Technical Writer / Project Coordinator

Confidential, Charlotte, North Carolina

Responsibilities:

• As Project Coordinator and Technical Editor, assisted in preparing high visibility documentation for Risk Management initiatives
• Completed Comprehensive Capital Analysis and Review (CCAR) documentation that was submitted to the Federal Reserve Board under severe time constraints
• Edited highly technical documentation for both content and style
• Developed a process flow for document production that was successfully implemented by team
• Prepared Visio diagrams and other graphics as needed for modeling documentation

Business Analyst

Confidential, Charlotte, North Carolina

Responsibilities:

• Interviewed subject-matter experts to document current state processes for and audit purposes
• Analysis of employee programs to document process steps and procedures for future state
• Create cross-functional As Is and To Be process flows using Visio and SnagIt for team and external group discussion and review
• Develop job aids (online help and user guides) for the new integrated system
• Develop expertise in employee giving programs, grant management systems, payroll deductions, check processing, reporting, escheatment and audit planning
• Worked with SMEs to determine new requirements for Vendors providing grant management services
• Analyzed survey and qualitative data to create PowerPoint presentations for new initiatives
• Tested Standard Operating Procedures against current state grants management software for accuracy and gap analysis purposes

Business Analyst

Confidential, Riverdale Maryland

Responsibilities:

• Interviewed subject-matter experts to determine changes needed to build a more efficient grants management system
• Analyzed user roles and permissions to determine most effective administrative hierarchy for user logons
• Drafted business requirements for an integrated system that provides more functions within one web portal and eliminated the need for the use of multiple servers in production
• Created cross-functional process flows using Visio for team and external discussion and review
• Documented ‘as-is’ and ‘to-be’ processes using Visio and SnagIt
• Drafted business rules and functional requirements for a Linux system rebuild

Business Analyst / Technical Writer

Confidential

Responsibilities:

• Worked with various internal teams including Quality Assurance Managers, the PMO Director and the CALT Deliverables Manager and other SMEs to create business and technical project artifacts that were used internally by the project team, executive management, agency staff and/or externally by vendors, CMS or other stakeholders.
• Provided recommendations on deliverables to be produced as a result of analysis/design discussions
• Worked with technical staff to make deliverables easy to understand
• Organized and wrote supporting documents when needed
• Created checklists, Visio diagrams and related forms that would be used by project staff.
• Revised and extensively reworked documents as required to reflect development and process changes
• Drafted change management SharePoint forms in consultation with developers and SharePoint architects
• Learned user-facing aspects of Curam, the COTS product that is used for state Eligibility and Enrollment Framework specifically dealing with Call Centers and Incident Management.
• Assisted in creating RACI and Traceability Matrices for PMO and Development Team
• Provide support to quality, change and risk managers
• Review change and risk artifacts for quality and compliance
• Prepare meeting agendas and draft reports
• Facilitate and mediate quality, change and risk meetings
• Created quality management metrics that could support internal and external audit activities for Quality Assurance Team and PMO Director
• Supported project management office operations regarding the management, planning, implementation of ACA’s IT strategic plan
• Research and interpret relevant regulatory, executive and congressional documents
• Write brief summaries of findings for applicable government divisions

Confidential

Business Analyst / Technical Writer

Responsibilities:

• Contingency Plan / Disaster Recovery Plan
• Database and IT Security Assessment
• Business Impact Assessment
• Service Level Agreements (Internal and Vendor)
• Staff Memos and Documents
• Standard Operating Procedures for the use of IT Applications
• Research federal regulations, vendor and IT related information
• Prepared meeting agendas and tracked project milestones for audit purposes
• Knowledge of SDLC, NIST and FISMA for security and disaster recovery models
• Exposure to FEA’s Technical Model - identifying IT services and standards
• Knowledge of cost, schedule, and performance requirements for federal IT investments
• Reviewed data models to make sure that disaster recovery plan had all required elements to pass internal audit

Confidential

Financial Analyst / Technical Writer

Responsibilities:

• Interviewed key staff and managers to document their roles, responsibilities, procedures and processes
• Create documents and standard operating procedures for financial and human resource processes including procurement, official travel, recruitment
• Worked with team to identify process gaps and make recommendations on policy and process improvements in procurement procedures
• Presented Standard Operating Procedures, Materials and Documents to Management and Staff
• Learned user-facing aspects of PRISM, the COTS product that is used to deliver USDOT’S procurement system.

Confidential

Analyst / Technical Writer (Short term Contract)

Responsibilities:

• Interviewed key client services staff and managers to document their roles, responsibilities, procedures and processes
• Worked with team to identify process gaps and make recommendations on policy and process improvements in logistics and provisioning in an ITIL environment
• Presented a final report to Management

Confidential

Analyst / Technical Writer

Responsibilities:

• Facilitate labor negotiations through rapid response note taking, technical writing and research
• Research and write on Fair Labor Standards Act as applicable to Government Accountability Office employees
• Participate in GAO staff interviews regarding human resource issues
• Created an architecture and archived all related documents and products created by research team into a document management system

Confidential

Analyst / Technical Writer

Responsibilities:

• Document processes and standard operating procedures (SOPs) that involve or affect Security Operations Center (SOC) personnel
• Interview SOC personnel and other FCC staff as necessary to create SOPs that are reviewed by Security Officer, OIG, Legal Counsel and other involved divisions
• Design and produce 150+ page SOP manual for a broad audience that includes topics ranging from conducting personnel investigations to workplace violence.

Confidential

Budget Analyst / Technical Writer

Responsibilities:

• Perform analysis of appropriations bills and other legislation that will directly impact NIH funding or operations for Branch Chief and Associate Director of Budget
• Daily legislative summaries when Congress is in session
• Prepared and recorded information for NIH data calls on various medical issues
• Document processes and standard operating procedures that involve or affect the Budget Reporting and Legislative Branch (BRLB), Office of Budget
• Knowledge of Capital Planning guidelines and goals
• Technical Editor for Institutes handbook prepared for Congressional review

Confidential

Business Analyst/Technical Writer

Responsibilities:

• Document processes and standard operating procedures that involve or affect Production Services including SDLC for new file transfer product
• Learn file transfer delivery methods for financial and personal data including encryption and other security matters
• Interview subject matter experts on topics such as password security and enrollment/engagement processes
• Become familiar with UNIX applications and languages.
• Document best practices for technology processes

Confidential

Business Analyst/Technical Writer

Responsibilities:

• Designed and updated software application user help guides using business and functional requirements.
• Wrote unit and User Acceptance Tests for in-house and COTS software applications in various stages of SDLC
• Created evaluation surveys for print and online use
• Provided critical analysis and reports on software applications and user requirements upon request.
• Created materials for a variety of applications.
• Created and updated IT policies and standard operating procedures (SOPs)
• Assisted in the development and analysis of business Use Cases which accompanied the functional requirements for new software applications
• Assisted SharePoint architect in developing business requirements, policies and guidelines for Institute SharePoint sites

Confidential

Business Analyst/Technical Writer

Responsibilities:

• Interviewed key business staff and managers to document their roles, responsibilities, and company processes.
• Developed process flows and chart core business operations.
• Used Sarbanes-Oxley and other auditing standards and frameworks (i.e. COBIT and COSO) to outline risk management gaps in financial services operations.
• Worked with team to develop descriptive documentation of company processes and controls.

Confidential

Senior Technical Writer

Responsibilities:

• Worked under very tight deadlines.
• Setup appointments with key managers and staff. Interviewed them on their expertise and application of SOX and Enterprise guidelines for specific IT procedures.
• Drafted a report which included interview findings and assessments of each selected business area’s readiness for SOX testing for management review.
• Responsible for other SOX related duties as assigned.
• Planned and completed procedure assurance activities to garner feedback from key Single Family managers, as well as to gauge how prepared their business area was for SOX testing of IT procedures including auditing their access management process.

Confidential

SOX Tester /Technical Writer

Responsibilities:

• Tested SOX controls for financial functions to include annual report footnotes, asset review, payroll/judgments and estimates.
• Wrote technical documentation regarding SOX controls.
• Reviewed financial process controls and provided precise documentation to prove the process has been adequately tested.
• Provided evidence to the Service Leader and Audit Services Manager if there were exceptions so further action could take place.
• Worked with the division managers to complete SOX testing and interacted with other high level bank staff on a regular basis.

Confidential

Analyst

Responsibilities:

• Served as a liaison between JPMC and the vendors who managed unemployment claims for former employees.
• Provided statistical data, worked on special projects and attended high-level meetings as required.
• Assigned electronic credit card payments which had been rejected by the payment processing system (Vector) by date or type.
• Validated the account numbers found by researching rejected item data in a number of databases including Vector, FDR, Eclipse, FastData, MetaVante Reports and Spoolweb.
• Verified the correct Information was posted using Vector and the customer was credited with the electronic payment.
• Wrote technical documentation regarding the Credit Card Processing System.
• Research transactions using Oracle General Ledger

Confidential

Projects/Grants Manager/Business Analyst

Responsibilities:

• Served as the Regional H-1B Grants Team Leader
• Created and presented PowerPoint presentations on organizational management and workforce development strategies
• Responsible for writing and editing agency publications
• Developed materials for local government boards and other stakeholders
• Wrote technical manuals, courses, lesson plans, operating procedures and user manuals
• Participated on workforce development panels
• Provided seminars for workforce professionals
• Led career strategies workshops for high tech workers
• Served as a National H-1B Grants Review Panelist in 2002 and 2004
• Co-hosted the 2003 Labor Market Information Regional Conference
• Provided workforce development, grants management ($18- $20 million) and technical assistance to grant service providers, high tech occupations and workforce legislation/policies
• Assisted grant recipients in creating and developing performance measurements

Program Analyst/Technical Writer

Confidential

Responsibilities:

• Experience in representing the policy office to include budgetary and regulatory analysis in the following areas: and /workforce development, women’s employment issues, disadvantaged youth /employment and high technology workforce development
• Provided proofreading and editorial comments for future work, a DOL publication
• Wrote user manuals, technical documents and user manuals
• Served as the primary author for the youth unemployment issues white paper
• Worked as the DOL Staff Liaison for the Congressional 21st Century Workforce Commission
• Drafted several key Commission briefing papers.
• Traveled to 5 cities with the Commission to record and facilitate field hearings
• Served as a primary editor of the Commission’s final report
• Experience as the Primary Editor and Writer for the Commission’s Best Practices Handbook