PROFESSIONAL SUMMARY:

• An accomplished professional with strong business savvy and work ethics. Effective communicator within the healthcare setting, i.e.; physicians, medical staff, hospital administrators, both in a team support environment, as well as a disciplined individual. Robust Epic knowledge base across several key applications to include; Prelude, Cadence Welcome and Ambulatory. Acknowledged for capacity to tackle challenging issues, analyze viable Alternatives, and provide innovative solutions that reside well within clients' financial and time frameworks. Customer - focused, expert in leading and contributing to projects designed to enhance system functionality and end-user productivity. A resourceful, life-long learner embracing knowledge as a tool for improved problem-solving effectiveness. Certified in EPIC Prelude.
• Diverse background in management and IT systems • Excellent comprehension of implementation and maintenance processes • Profound experience with industry standard healthcare software • Extensive knowledge of EPIC Scheduling and Registration Applications Assisted with multiple developments and upgrades In Confidential t and Ambulatory Applications (Telephone Encounter, On Line Scheduling, Smart Text). Also worked on projects which include Radiology, Revenue Cycle, Urology, Resolute, Pharmacy, Benefits Engine, Release Notes, User Acceptance Testing and validations • Strong understanding of EPIC utilities •Experience in IT Security related technologies such as IAM, PAM, Lifecycle management and Network Security, Vast oral and written communications skills • Superb decision making abilities. Wrote and implemented strategic plans for information and communication technology for the departments with Kaiser Hospitals Southern California.
• Supervised and managed EPIC teams (Prelude, Cadence and Welcome applications) which included hiring, termination, disciplinary action, and evaluations, Assisted with the build validation and implantations of over 350 Welcome Kiosk in Southern California. Acted as Subject matter Expert for Welcome (which included hardware). Wrote Welcome support manuals and trained staff on the use of the machines .The implementation last over 3 years and continues with support and monitoring.
• Through the identification of discrete work activities required to complete the project and the relationship of those activities I used Critical path Methods ( CPM )scheduling allows for the determination of what activities are critical to completing the project,
• Prepared, implemented and enforced Departments information Systems Policies and Procedures
• Managed and coordinated and directed monitored and evaluations of departments and contracted services including the development of designs, standards and procedures.
• Worked with Department managers to develop integrated systems that may affect more than one department.

PROFESSIONAL EXPERIENCE:

Confidential, Riverside, Ca

Responsibilities:

• Planned and organized Epic project work.
• Administered completion of the work related to Epic project.
• Created dynamic work environment.
• Gained knowledge and outlined Client business needs into Epic solutions.
• Assigned to evaluate, document and provide feedback for Epic team members on a formal and ad hoc basis.
• Operational experience in accessing healthcare-specific software
• Extensive knowledge of healthcare workflows
• Familiarity with Epic utilities, reports and maintenance processes
• In-depth knowledge of implementation methodology
• Proficient with Epic In Confidential t, Prelude, Welcome ( Kiosk ),Resolute and Cadence modules
• Good decision-making and delegation Skills
• Solid written and oral communication skills
• Excellent communication skills

Project Manager

Confidential, Denver, Colorado

Responsibilities:

• Program Planning: Responsible for conducting kickoff meetings, defining scope, developing detailed project plans, project budget and ROI, and establishing a framework for ongoing management. Facilitate prioritization discussions.
• Project Execution and Tracking: Manages project management processes, potentially including supervising project managers. Various activities, including: maintaining project schedules, project communications, budget tracking, change control, etc. Leverages established methodologies and standards.
• Issue/Risk Management: Identifies and tracks project issues/risks, resolving where possible or escalating to higher management when needed. Drive mitigation activities.
• Change Leadership: Influences and gains commitment to change. Partners with clients and project team members to drive communications and change management activities for each project deliverable. May be responsible for participating in the development of communications and change management materials.

Project Manager II / Applications Coordinator ( EPIC )

Confidential, Pasadena, California

Responsibilities:

• Assisted with Builds and validations on master file for Prelude and Cadence and Welcome
• Assisted with the design for various enhancements for Cadence and Welcome
• Worked as the Subject matter expert on the EPIC Welcome application providing direction and support to the self-service check in machines (Kiosk) from .

KP Health Connect Regional Coordinator / Consultant

Confidential, Pasadena, California

Responsibilities:

• Primary representative for all of the Partnership Locals (in the region) and Coalition of KP Unions to ensure effective communication within unions. Member of the Health Connect Senior Leadership team. Develop project plans identifying key issues, problems, approaches and designs process addressing identified problems. Establishes team and negotiates time commitments & resource allocation. Acts as liaison, problem solver and facilitator. Accountable for the development of project documentation for Senior LMP/Coalition leaders. Plans and facilitates meetings. Prepare/present formal presentations. Assess project impact on the workforce
• As well as assisting with communications,, planning and implementation in a large project environment. Two years of experience with consulting expertise including influencing stakeholders, facilitating or coaching change management efforts including process development and organizational interventions. Working knowledge of change management principles and best practices in areas such as communications and stakeholder management. Knowledge of large scale software implementations (KPHC).

Respiratory Care Practitioner

Confidential, Fontana, California

Responsibilities:

• Assist physicians with delivery and direction of respiratory care; evaluate Confidential ts with serious respiratory compromise and monitor continuous mechanical ventilation support and homodynamic parameters. Maintain Confidential t record with the use of computers. Performs and teaches advanced life support.