Process Consultant Resume Dallas, TX - Hire IT People

SUMMARY:

Organized, enthusiastic quick study with a great ability to multitask and problem - solve. Seeks an opportunity to aid in process improvement and quality assurance. A good team player with the capability to familiarize and adapt to new industries and environments effectively. Detail oriented with good communication skills who enjoys public speaking. A natural in developing and promoting a customer-focused environment among different departments. Highly successful in development and implementation of process improvement, and managing a company’s Quality Management System including meeting Quality Objective goals.
Coordinated and managed internal, ISO 9001:2000, customer and supplier audits
Managed organization’s Quality Management System (QMS) records
Managed Corrective Action, Preventative Action and Non-Conforming Material Reports
Reduced human error by streamlining Purchasing and Sales Order Processing processes
Responsible for Final Document Inspection and sign off for product shipments
Implemented and maintained effective Standard Operating Procedures and Work Instructions for all departments
Assisted with improvement and documentation of both Human Resource recruiting and employee evaluation processes
Developing, organizing and implementing Client Development and Client Servicing processes for global marketing analytics
Analyzed data using Statistical Process Control (SPC) methods and created action plans to correct deviations from quality standards.
Improved laboratory testing process for quicker data turnaround for analysis
Assisted Production Department with inspection and control of non-conforming products and helped design corrective strategies to remove human and mechanical error.
Worked with Production Department to create and implement an efficient preventative maintenance schedule for production equipment.
Maintained instrument records, maintenance schedules and laboratory inventory
Met Quality Objective Goals of reducing equipment/ production downtime and reducing shipment and document errors
Achieved ISO 9001:2000 and further maintained ISO 9001:2000 compliant Quality Management System (QMS)
Worked on developing ISO 14001:2004 compliant Environmental Management System (EMS) and preparing for ISO 14001:2004
Assisted with coordination of ISO 27001:2005 compliant Information Security Management System (ISMS) for
Microsoft Office (Word, Excel, PowerPoint), Open Office
Assisted with projects and schedules using Microsoft Project, Visio and Lotus Notes
Cross-trained in multiple departments and disciplines to operate measurement tools and production equipment when needed
Currently the System Administrator for set up of online web-based Customer Relationship Management (CRM) service, Salesforce.com
Conducted regular quality meetings with all departments to discuss production and quality issues or new updates regarding the QMS.
Coordinated with upper management to resolve external customer complaints
Trained employees on new processes and/ or procedures related to the QMS, calibration and Statistical Process Control (SPC)
Assisted in the of new engineers for device production and testing.
Leading the implementation and of new Client Development and Client Servicing processes for global marketing analytics firm

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Process Consultant Resume

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