OBJECTIVE:

• To secure a position in IT Project Management utilizing the analytical, managerial and process developmental capabilities that my qualifications and work experience enumerate.

TECHNICAL SKILLS:

HARDWARE: IBM 43XX Mainframes, 3420, 3211, 2821, 3525, 5256, 5320, 5340, 5360, 5380, S/1, 029, 0129, 082, 083, 0514, 0557, 525X, 6360, 65XX, Network Problem Determination, 51XX, 3262, 5211, 3287, Dell, Compaq, Confidential Servers. Sans, Clusters, desktops, and laptops, Sun Fire, Sun Netra, Sun Enterprise, various Networks, LAN/WAN, Cisco Routers, Switches, PIX.

SOFTWARE: UNIX, Linux, Solaris, Microsoft 200x Server, Novell, Altiris, HPSC, HPSD, HPSM, HP Insight Manager, Clarity, MS - Windows, MS-Office, MS Exchange Server, Basic, Cobal, Fortran, Macro Assembler, and other word processors, spread sheets and databases.

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, Va

Program Manager

Responsibilities:

• While working for Essintial as a Program Manager, I was responsible for all phases of the integration of IBM/Toshiba’s cutover of their POS Environment to Essintail. This was a Nationwide Project that utilized over 350 new technicians. Duties included, but were not limited to, hiring technicians, hiring support staff, monitoring service calls, along with the liaison of the Essintial Team with IBM and Toshiba. Project was for six months.

Confidential, Richmond, Va

Senior Project Manager

Responsibilities:

• Within this position at Confidential, I was responsible for all phases of project management to include idea analysis, feasibility, definition, planning, prioritization, implementation and close out of IT Infrastructure projects involving both business and IT professionals. This position involved teamwork, communication, negotiating and leading across all levels of the organization. This position also required to work cross-functionally and influences others to work towards common goals, regardless of resource and time constraints.
• As a Senior Project Manager, I was accountable to the Business Requirements and the System Requirements for project completion, scope completion and realizing expected project results. I was accountable for management of risks and issues; status reporting; contingency planning; issue resolution and finance. I ensured project reporting to team members and management. I resolved all issues within the projects for which I am responsible.
• As a Senior Project Manager, I was responsible for five Migration Projects under Application Rationalization. These projects included EDE, Rackwise, Knowledgelink, Sitescope, BAC, and Rum Probes. EDE is the in corporation of incoming databases into the Confidential Enterprise. Knowledgelink is the Corporate Personnel Database, The HP Sitescope Migration was for Server, Application, and Network Monitoring and incorporated a database migration. BAC (Basic Availability Content) is the control center for the Confidential Corporate Tactical Operational Command Center. This migration included hardware, network, application, and database migrations.
• I devised and maintained workable technical project plans utilizing Agile Methodology, including Stand-ups, to accomplish the business needs . I have experience with the following technologies: UNIX, Wintel, Networking, MVS, Storage, Data Security, Mainframe, Data Center Facilities, Java and .ASP hosting. I have the ability to leverage and make optimal use of both internal and external resources. I have strong written and verbal communications skills, along with strong consultation and customer interaction skills. I have experience in Vendor management / interaction. I represent proven experience leading IT infrastructure projects.

Confidential, Richmond, Va

IT Project Manager/Systems Integrator

Responsibilities:

• Technical Project Planning and Consulting (technical requirement gathering, resource/cost estimates, resource engagement, task plan development)
• In partnership with PM and/or Agile Coach, complete assessment to determine technology impact and hence need for Service Readiness
• Validate Conditions of Satisfaction approval, and release project for roll out when COS approved.
• Coordination of Project and Task Activities
• Project documents including Infrastructure Design Review
• Coordination of technical resources required for project delivery, including engineering resources.
• Procurement process for projects, including business case review.
• Manage budget forecasts and capital investment expenditures
• Facilitate communication between Business & technical resource pool.
• Regular and timely project status updates to the project team and Solutions Engineering Senior Leaders.
• Participate in project implementation testing during off hours, as required.

Confidential, Cerritos, Ca

District Field Services Manager

Responsibilities:

• Started new maintenance group within Confidential s for IBM. This included all analysis, modeling and projections to replace Suntrust’s in house Computer Services Group. Set up Districts, hired all personnel, trained all personnel, and monitored all aspects of new Model for IBM. Initial contract has taken over computing services from SunTrust’s in house CTS group and modified and revamped service procedures to a more cohesive and leaner set of guidelines. Eliminated large backlog of service calls within two months while new technicians. Hired all technicians including those in other Districts.
• Brought service response rates from 33% to a currently maintained 98% utilizing HP Service Center. Saved SunTrust 7 million dollars on a yearly basis with a customer satisfaction rate of 98%.
• Managed 33 technicians that repair, upgrade, and maintain all aspects of computing in these areas. Responsibilities include routers, switches, servers, sans, UPS, phone systems, and desktops/laptops and all operating systems (Microsoft, Unix/Linux, and Novell), and associated application software through Altiris on an Enterprise Level. Responsible for Change Management through HP Service Center. Responsible for projects on a continuing basis. These projects include, but are not limited to PCAR, Mortgage and branch openings and closings, inter office moves, server installs, etc.

Confidential, Richmond, Virginia

President/Project Manager

Responsibilities:

• Owned and managed a third party Maintenance Company for every phase of the system development life cycle. Started company from the ground up and was responsible for every aspect of the company, from setting up an office, accounting/finance, and hiring personnel, acquiring all necessary material and acquiring contracts.
• Established Federal, State and Commercial contracts. Maintains support center for customers. Responsible for customer satisfaction and business profits. At high point had 7 major state contracts, three county school systems, and numerous commercial contracts. Major state contracts included but were not limited to: State Corporation Commission, Department of Taxation, Department of Youth and Family Services, Department of General Services. County School systems included Rappahannock County, Middlesex County, and Westmoreland County. Gross receipts for any given year amounted to over $4 million.

Confidential, Midlothian, Virginia

Field Service Manager

Responsibilities:

• Managed field service support on software and hardware for a third-party maintenance company. Responsibilities included maintenance contract acquisition, supervision of field service technicians, customer relations, management of State, Federal and Commercial accounts, marketing impact analysis, marketing implementation and cost analysis of contracting. Division profits increased 89% under my control.

Confidential, Fairfax, Virginia

Field Service Manager, Ramstein Air Force Base, West Germany

Responsibilities:

• Managed Department of Defense Contracts providing systems analysis, engineering and hardware support for U.S. Army and Air Force. Responsibilities included on-site assessments, supervision of field engineers, maintaining positive customer relations and hands-on experience with a variety of hardware and software. Performed marketing efforts to assess and identify new clients. Submitted proposals for potential contracts to company president. Division profits increased 37% under my control.

Confidential, Arlington, Virginia

Customer Service Engineer

Responsibilities:

• Responsible for customer premises support and consultation in all phases of system hardware and operating systems, including system design, installation, implementation, troubleshooting and modifications. Performed diagnostics and ongoing maintenance on mini-computers ranging from vintage to current hardware applications.

Confidential

Communications Sergeant

Responsibilities:

• Established Company Command Center during maneuvers and simulated emergency situations to facilitate communications between all levels of personnel. Implemented inventory system for radio equipment, including disbursement, record retention and maintenance.