SUMMARY:

• Seasoned management professional with refined skills and experiences in client relations, community relations, business analysis, requirements gathering, project management, product management, business process re - engineering, organizational change management, systems design, resource allocation, team leadership, organizational behavior, data mapping, data conversion, Agile development techniques, enterprise, train-the-trainer, use case development, process modeling, JAR / JAD facilitation, software testing, technical writing, configuration management, systems interfaces, IVR, SOA, supply chain, POS, implementation, call center, PMO, recruiting, sales and sales support.
• Extensive experience across diverse industries and venues within both the public and private sectors including commodities, food distribution, agriculture, telecommunications, wireless, oil / gas / petroleum, healthcare, insurance, financial, securities trading, publishing,, broadcasting, real estate, hospitality, air cargo, tax, retail, pharmacy, human resources management and numerous state / federal agencies. Motivated, results-driven professional with appealing management, leadership & interpersonal skills.

TECHNICAL SKILLS:

METHODOLOGIES: Systems Development Life Cycle (SDLC), Rapid Application Development (RAD), Spiral / Iterative / Agile, Prototyping, Rational Unified Process (RUP), Unified Modeling Language (UML), Best Practices and the Capabilities Maturity Model (CMM), Analytic Hierarchy Process (AHP); Prosci ADKAR Change Model: Kotter Change Model

PROFESSIONAL EXPERIENCE:

Senior Organizational Change Management Director / Strategist Consultant

Confidential - Minneapolis

Responsibilities:

• Led organizational change management (OCM), change impact assessment / mitigation; and communications activities for major enterprise-wide I.T. Infrastructure transformation initiatives - including ITIL focused efforts. At the global level, coached and guided regional organizational change management leads, communications practitioners, instructional designers and trainers in support of the respective transformation efforts Completed resource estimates and managed both staffing and change management deliverable schedule ahead of budget Defined the standards and monitored generation of all OCM artifacts - including but not limited to OCM labor and time estimates, Stakeholder Analysis, SIPOC, Communications Plans, Business Process Mapping, Role Mapping, Workforce Impact Assessments, Change Impact
• Assessments (CIAs), Plans, Curriculum Development, CBT Simulation Development, Execution, Post-Delivery Sustainability and Global Communications Defined standards and oversaw completion of Organizational Readiness and Operational Readiness Assessments Supported all Knowledge Acquisition / Shadow and Reverse Shadow activities through respective project lifecycle phases Managed program budgets in the multi-million dollar levels Heavy executive-level interaction and communications

Senior Program Director / Strategist Consultant

Confidential

Responsibilities:

• Led organizational change management (OCM), and communications activities for in-excess of forty Oracle ERP and Electronic Medical Records (EMR) initiatives across the twenty-seven separate institutes, centers and offices within the Confidential http://en. Confidential .org/wiki/ Confidential Led direct-report teams of OCM Practitioners, Instructional Designers and Trainers in support of Confidential system initiatives Completed resource estimates and manage both staffing and change management deliverable schedule ahead of budget Defined the standards and monitor generation of all OCM artifacts - including but not limited to OCM labor and time estimates, Stakeholder Analysis, SIPOC, Communications Plans, Business Process Mapping, Role Mapping, Workforce Impact Assessments, Plans, Curriculum
• Development, UPK Simulation Development, Execution, Post-Delivery Sustainability and Global Communications at both the micro (project) and macro (program) levels Defined standards and oversee completion of Organizational Readiness and Operational Readiness Assessments Monitored all Knowledge Transfer Team activities including and transition of tangible intellectual collateral Project / Program budgets ranged from several hundred thousand dollars to multi-million dollar levels Ongoing travel and program interface communications with executive-level and front-line stakeholder communities across

Confidential

Senior Program Manager Strategist

Responsibilities:

• Reporting directly to and in collaboration with several Senior Vice Presidents, designed and implemented a comprehensive enterprise-wide change management, business process reengineering and program touching and improving efficiencies, time-to-market, customer experience, and a breadth of quality metrics across the enterprise Refinements and efficiencies touched all areas of the enterprise - with particular focus on the client-facing departments of Content, Product, Engineering, Foods, Science, Recipes, Publishing, Creative, Legal, Billing & Customer Service Served as primary interface for vendor account managers providing Weight Watchers International with analyst consultants Screened and interviewed consultant analyst applicants for skill set fit within and across Weight Watchers International

Senior Organizational Change Management (OCM) Consultant

Confidential, Houston, TX

Responsibilities:

• Led organizational change management (OCM) and communications activities for in excess of one hundred upstream and downstream transition projects (touching in excess of 1,000 automated information systems within the exploration, production, transportation, refining, financial (SAP) and marketing domains Led OCM Practitioner direct-report teams geographically dispersed throughout the globe
• Defined the standards and monitored generation of all OCM artifacts - including but not limited to OCM labor and time estimates, Stakeholder Analysis, SIPOC, Communications Plans, Business Process Mapping, and Global Communications at both a project and program level Monitored Knowledge Transfer Team activities including and transition of tangible intellectual collateral Individual project budgets ranged from several hundred thousand dollars to several million dollars Periodic travel to and / or ongoing remote status monitoring of globally dispersed teams / facilities / facility assets

Sr. Program Manager Consultant

Confidential - Denver, CO

Responsibilities:

• On the Multi-Jurisdictional Assessor and Treasury System (MATS) project, focusing on Business, Real and Personal Property Tax and financial (SAP) processes within the City and County of Denver, and also in collaboration with the metro-Denver counties of Arapahoe, Boulder, Broomfield and Jefferson
• Diagnosis/As-Is Interviewed project sponsor to identify project objectives, project oversight/structure, and stakeholders Documented project charter with project sponsor sign-off - Including roles/responsibilities, analysis approach for Diagnosis and Define phases, end-user communications, timeline, project governance/structure, business objectives for the project, and post-launch success metrics Documented the scope statement for the project Facilitated Project kickoff Traveled to metro area facilities for purpose of documenting current processes via subject matter expert interview Identified / Collected / Researched / Documented current process metrics Identified / Collected / Researched / Documented business drivers, business issues, and business opportunities Present as-is documentation to project oversight/steering committee for sign-off and approval to move into Define phase Define/To-Be Facilitated JAD sessions with SME’s in creation of the future-state processes Traveled to metro area facilities for the purpose of documenting future processes via SME collaboration Documented future process metrics and how each metric will be captured (e.g., identify reports, reporting sources, data, and how often reports will be “pulled”, by whom).
• Future metrics need to identify efficiencies that will be obtained that help the business in addition to replacing the outdated technology Defined a solution that includes the future process, technology, and organizational impacts Worked with project sponsor and technology services to create a detailed implementation plan including scope, timeline, end-user communications, tasks, deliverables, and resources Presented future process documentation and implementation approach to project oversight/steering committee for sign-off/approval to move into Implementation phase Implementation - Business Process Reengineering & Technology Supported implementation phase by updating to-be process documentation with regular travel to metro facilities Assisted in creating detailed User Acceptance Testing (UAT) scripts that address all facets of the new way of doing business including steps that will test technology, process, and reporting Supported the planning of the UAT Oversaw the creation of documents Oversaw the planning of and end-user communications to occur during pilot and launch Presented implementation results to project oversight/steering committee for sign-off and approval to move into Testing/Pilot phase

Sr. Business Analyst / Program Manager / Change Manager

Confidential - Chicago, Denver

Responsibilities:

• Provided comprehensive consult in the areas of business analysis, business process re-engineering, change management, end-user communications, program management, service oriented architecture (SOA), production & e-commerce operations Identified and evaluated latest technologies for in corporation into enterprise-wide production and sales (CRM) operations Corporate / government / community relations / B2B sales for Confidential Regular ongoing travel to facilities, client sites and prospective clients throughout the aforementioned U.S. markets.

Senior Business Analyst

Confidential - Greenwood Village, CO

Responsibilities:

• Facilitated all aspects of business analysis throughout project lifecycle with focus on multiple .Net Framework projects including MyCricket.com web / e-commerce initiatives, Point of Sale (POS), Supply Chain in addition to the implementation and conversion of both an Indirect Dealer Compensation Plan in tandem with a Salesforce.com and enterprise-wide Compensation Management System. Reviewed Product and Project Descriptions, Change Requests and Offer-Promotion-Rebate Descriptions to provide analysis and recommendations on how to implement in a manner that ensures fit with the business / technical visions
• Facilitated requirements gathering sessions, SOP generation and user efforts with regular travel to U.S. corporate and retail facilities Authored business requirements, process models, guides and use case documentation Served to liaise requirements between business stakeholders, internal technical teams and implementation vendors Participated in Director and Executive-level meetings for the purposes of gathering high-level vision and briefing senior stakeholders on status, future-state process, requirements and impact Guided stakeholders through review, revision and signoff of project deliverables Conducted end-user communications and facilitated enterprise-wide systems User Acceptance Testing (UAT) efforts

Senior Business Process Re-engineer

Confidential - Chicago, IL

Responsibilities:

• Facilitated Joint Process Review sessions of stakeholder participants and subsequently documented current-state and future-state process models in a global R12 / CDH / CRM / SOA / Call Center implementation Authored Business Requirements as related to the CRM implementation / conversion via regular travel to corporate facilities across the global enterprise Authored System Requirements Document as related to the global CRM / SOA implementation within a .Net Framework Conducted impact assessment and documented findings of BPR (Business Process Re-engineering) changes Conducted and documented risk assessment
• SOPs & as related to BPR changes and global R12 / CDH / CRM / SOA / Call Center implementation Participated in director-level meetings for the purposes of gathering high-level vision and briefing of senior stakeholders on future-state process, future-state requirements and impact Conducted end-user communications and guided stakeholders through review, revision and signoff of project deliverables

Senior Business Analyst and Process Re-engineer

Confidential - Chicago, IL

Responsibilities:

• Facilitated Joint Application Requirements / Design (JAR / JAD) sessions in the gathering and documenting of system requirements for an automated home inventory search and CRM system. Documented system requirements and SOPs through business process flowchart diagrams, timeline diagrams, system scenarios and design details with consideration to home inventory and customer data Performed liaison functions in communicating documented requirements between business executives and technical teams for use in development, configuration and testing Facilitated staff / user programs Prepared information data flow diagrams identifying key events and led users through review / revision process Prepared list of scenarios, identifying events and required outcomes Developed high-level functional requirements and lower level design Transformed functional requirements into clear and concise system design specifications
• Represented stakeholder needs through initially leading and coordinating the collection of customer business needs and subsequently documenting, organizing and communicating the requirements to appropriate members of the team Reviewed quality assurance documentation and approach to ensure all met the documented business requirements Led analysis and fact finding sessions for changes affecting the business requirements Facilitated resolution of issues pertaining to business requirements Conducted end-user communications and guided stakeholders through review, revision and signoff of project deliverables

Senior Business Analyst / Process Re-engineering / Organizational Change Management Consultant

Confidential - Springfield, IL

Responsibilities:

• Facilitated Joint Application Requirements (JAR) sessions with forty stakeholder participants in the gathering and documenting of requirements and SOPs for a CDH / SOA Integrated Tax System (ITS) / Business Intelligence (BI) / Analytics System for Confidential (IDOR) via travel to meet w/stakeholders residing in geographically dispersed Department facilities. Authored State of Illinois
• Department of Revenue Request for Proposal (RFP) and Proposal Evaluation Process (PEP) as related to bid solicitation for an agency - wide Integrated Tax System within a .Net Framework Oversaw current-state business process modeling efforts as a first-step in a business process Re-engineering effort Participated in executive-level meetings for the purpose of briefing the IDOR Director, Associate Director & other executive CORE members as to status and direction of the Integrated Tax System JAR / RFP / BPR / Conversion efforts Conducted end-user communications and guided stakeholders through review, revision and signoff of project deliverables

Senior Business Analyst / Process Re-engineering / Organizational Change Management Consultant

Confidential - Chicago, IL

Responsibilities:

• Via regular travel to geographically dispersed corporate facilities, facilitated Joint Application Requirements / Design (JAR / JAD) sessions & end - user communications in the gathering and documenting of system requirements for a Walgreen's Health Initiatives Retrospective Drug Utilization / Electronic Medical Records (EMR) / Business Intelligence (BI) / Analytics system within a .NET Framework Documented system requirements through SOPs, business process flowchart, timeline diagrams, system scenarios and design details with consideration to proper management of Confidential t medical, prescription, risk and healthcare data
• Performed liaison functions in communicating documented requirements between business unit executives and offshore based technical teams for use in development, configuration and testing Monitored, advised and supported configuration, testing, interface, data mapping, data conversion and staff / users
• Prepared information data flow diagrams identifying key events and led users through review / revision process Prepared list of scenarios, identifying events and required outcomes Developed high-level functional requirements and lower level design such that ensured HIPAA compliance Transformed functional requirements into clear and concise system design specifications Represented stakeholder needs through initially leading and coordinating the collection of customer business needs and subsequently documenting, organizing and communicating the requirements to appropriate members of the team
• Reviewed quality assurance documentation and approach to ensure all met the documented business requirements Led analysis and fact finding sessions for changes affecting the business requirements Facilitated resolution of issues pertaining to business requirementsAuthored Request for Proposal (RFP) and
• Proposal Evaluation Process (PEP) re third-party Rules Engine pieces Guided stakeholders through review, revision and signoff of project deliverables

Senior Business Process Re-engineering Analyst

Confidential - Chicago, IL

Responsibilities:

• Developed processes / SOPs for updating asset table for adding / removing rail cars to / from the BP Rail Tracker system Developed processes / SOPs for handling of bad / malfunctioning rail cars within the BP Rail Tracker / Telematics system Developed processes / SOPs for proper capture of GeoFence latitudinal & longitudinal coordinates via Handheld devicePerformed liaise functions in communicating documented process requirements between business unit executives and technical teams for use in logistics, and coordination with users, enterprise - wide business units and third party maintenance / installation vendors
• Developed program for all project-related SOP / business process changes
• Developed processes for adding new users and / or changing user configurations within the Rail Tracking System
• Guided stakeholders through review, revision and signoff of process deliverables

Senior Business Process Re-engineering Analyst

Confidential Chicago, IL

Responsibilities:

• Provided business process Re - engineering consult as related to the performance and capacity reporting of trade volumes and projections for the Over the Counter and Listed Exchanges
• Designed and documented business process and requirements as related to the development, implementation, testing and maintenance of a Data Warehouse / Business Intelligence (BI) / Analytics system targeted for Executive tracking of latencies, server utilization, acknowledgement time, and queuing in correlation with order and message rates for trade bulletin board, order book, WAN and both the Listed and Over the Counter Exchanges Facilitated Joint Application Design (JAD) sessions in the gathering and documenting of system requirements Documented system requirements through business process flowchart diagrams, timeline diagrams, system scenarios and design specifications
• Performed liaise functions in communicating documented requirements between business unit executives and technical teams for use in development, configuration and testing Conducted end-user communications & developed staff program pertaining to all process re-engineering changes Prepared information data flow diagrams identifying key events and guided users through review / revision process
• Prepared list of scenarios, identifying events and required outcomes Designed and developed high-level functional requirements for new development and software enhancements Transformed functional requirements into clear and concise system design specifications Defined test plan and acceptance criteria Served as team subject matter expert (SME) and coordinated with business partners when additional outside information was needed

Senior Business Systems Analyst / Process Re-engineering Consultant

Confidential - Chicago, IL

Responsibilities:

• Via periodic travel to geographically dispersed corporate and retail sites, conducted end - user communications and represented stakeholder interests through initially leading and coordinating the collection of customer business needs and subsequently documenting, organizing and communicating the requirements to appropriate members of the team Performed liaison functions in communicating documented requirements between business unit executives and technical teams for use in development, configuration and testingAuthored Request for Proposals (RFPs) and facilitated Proposal Evaluation Processes for a number of I.T. related initiatives across the enterprise
• Represented Sears interest in review of offshore contractor deliverable submittals
• Collaborated with business and teammates in deliverable review meetings to ensure contractor s design and implementation met documented requirements
• Authored SOPs, and quality assurance documentation as pertaining to enterprise solutions initiatives
• Led analysis and fact finding sessions for changes affecting the business requirements
• Facilitated resolution of issues pertaining to business requirements

Team Lead Consultant

Confidential - Chicago, IL

Responsibilities:

• Created all low level resource allocation and scheduling Delegated and oversaw creation and execution of low level test cases Developed and oversaw execution of bug reporting, tracking and fix approach Coordinated system handoffs between test and development teams Interviewed employment candidates and maintained hiring authority for project staffing Ensured proper time reporting, status reporting and billing standards were met Conducted weekly staff performance evaluations with subsequent skills mentoring as correlated with both project needs and staff goals

Senior Process Analysis and Configuration (PAC) Expert

Confidential - Baltimore, MD

Responsibilities:

• Traveled to school district boards of and other al facilities throughout the United States on a bi-weekly basis to meet with teams of director level professionals for the purpose of facilitating Joint Application Design (JAD) sessions that included the simultaneous and subsequent gathering of system requirements for SOA solutions Documented system requirements through business process flowchart diagrams, timeline diagrams and system scenarios Liaise documented requirements from clients to on-site staff and headquarters based technical teams for use in development, configuration and testing throughout the development and implementation lifecycles Monitored, advised and supported configuration, testing, interface, data mapping, data conversion and staff Participated in the preparation of Statements of Work (SOW) and proposals by determining the time and cost estimates for process definition and system requirements Conducted end-user communications and lead users through detailed discussions of current procedures (manual and automated), identifying areas of non-compliance, missing procedures, and best practices Identified key timelines, constraints and requirements with users to determine key activities for tracking via automation Located, reviewed and discussed applicability with users of any available Federal / State / local / district documentation Prepared information data flow diagrams identifying events and timelines and led users through review / revision process Prepared list of scenarios, identifying events / meetings and required outcomes
• Designed and developed high-level functional requirements for new development and software enhancements Transformed functional requirements into system specifications by writing clear and concise business requirements Tested products and provided developers with feedback prior to User Acceptance Testing (UAT) Served as a team subject matter expert (SME) for user and train-the-trainer initiatives Researched State requirements via various media sources to identify specific timeline regulations Identified and documented data required for State reporting and determined whether captured in current software Assisted clients in defining and documenting potential interfaces to legacy systems and their data content Reviewed data extracts from client to determine best source for initial data load (manual versus system) and further identified issues with data quality in an ongoing interface Gathered requirements and fully documented specifications for automated forms

Senior Process Re-engineering Confidential Consultant

Confidential - Washington, D.C

Responsibilities:

• To meet CMM level three standards, developed Business Process Description (BPD) documents, Business Function Description (BFD) documents, and multiple Detailed Functional Requirements (DFR) documents Traveled to geographically dispersed client facilities throughout the aforementioned Mid-Atlantic markets for the purposes of interviewing users, conduct end-user communications and mine system documentation from previous releases in the gathering and documentation of requirements as a basis for the development of all aforementioned system documentation Within the realm of the full Systems
• Development Life Cycle (SDLC), RAD and RUP development methodologies, interviewed client representatives as facilitator of Joint Application Design (JAD) sessions With the ER Win, BP Win, Visual Analyst and Visio tools, developed and documented enterprise and systems models to include data models, use cases, process models, enterprise models, context diagrams, normalized and denormalized database schemas, ER diagrams, decomposition diagrams and work breakdown structures Managed requirements and precluded scope creep through utilization of requirements documentation and sign-off In MS
• Project, created and modified project plans pertinent to JAD, documentation, testing and UAT schedules Served to liaise between users and technical teams at all life cycle phases throughout various development efforts Produced all system documentation including technical assessments, functional specifications, business requirements, software requirements, hardware requirements, design, user’s guides, materials and on-line help Managed User Acceptance Testing (UAT) life cycle phases with Lotus Notes automated bug tracking devices and served in a liaison capacity between clients and technical teams throughout UAT efforts