SUMMARY:

• Achieve aggressive business goals by applying extensive experience that reaches highlevels of client satisfaction. Deliver technical proficiency and well - honed IT skills, including systems analysis, diagnostics, troubleshooting, and resolution. Continuitybrings processes and procedures to organizations to increase collaborationand communication between staff and management. Work closely with teams and groups across an organization to improve proficiency and reducing expenses.Enjoy mentoring groups and individuals to that reach their goals, for themselves and the organization.

TECHNICAL SKILLS:

Skills: Senior IT Management Department, Team, Organization Management, Polices, Processes (10+ Years) Operational Management Department, Team, Organization, Policies, Process. 6 Sigma (15+ Years) Program Management Software, Hardware, Vendors, Operations, Change Management (20+ Years) Project Management Software / Hardware Implementation and Upgrades (20+ Years) Westlaw Administrator Live Note, Case Logistics & Notebook, Publisher Data Base Administrator Microsoft Access, My SQL Software Deployment Symantec Management Agent 7.1, Microsoft System Center Configuration Manager 2012 Office Tools Expert: Microsoft Office Suites All version including O365 Word, PowerPoint, Outlook, Visio, Project, Adobe Professional, MAC Office Suite, Google Doc Suite Operating Systems Microsoft Windows 10 to 98, Apple MAC OS, Linux Admin, Parallels Asset Management Software, Hardware using Power BI, System Center SCCM, Lansweeper Administrator Azure Cloud Services; Visual Studio Team Foundation Cloud Service, O365 Deployment/Admin, O365 Active Directory, Heat, TrackIt, DTE, Timeslips, Dragon Naturally Speaking, QuickBooks Mobile Devices IOS, Android, BlackBerry, Windows Document Repository Software NetDocs, FileSite, MacPac, DocX Tools, Best Authority, Box, DropBox, Google Drive, Sharefile Programming Java, Batch Scripting File, Visual Basic, VBA Servers O365 Active Directory, Exchange Administrator; Blackberry Web Design MS SharePoint Developer Troubleshooting/Configuration WireShark, Solar Wind Data Analyst Excel Expert, Power BI, PowerPivot, Map, DAX

PROFESSIONAL EXPERIENCE:

Operations IT Manage Consultant

Confidential, San Lorenzo, Ca

Responsibilities:

• Created a high performing team, by mentoring understanding, and collaborations between team members. In addition to creating processes that indicated each member’s responsibility to the goals of the team. Showing everyone has a part to play in reaching the team's goals.
• Accounting process implemented, so the company now has an acute view of all debit and credits transitions in one location. Enter all expenses into Quick Book to help see revenues.
• Implement order tracking, by entering all orders, credit and refunds transitions across all sale channels into Quick Books.
• Operations processes executed, so the company has an acute account of the inventory ins and outs. Increasing the restocking purchases while reducing out of stock item and customer service complaints.
• Implemented inventory controls in Quick Books to acutely track inventory.
• Perform receiving shipment processes to verify product qty. Had been received, list updated, and all sale channels product status changed.
• Implement order flow processes to track order status from beginning to end. Create transparency for all staff and customer service in one secure location.
• Customer support dept. Implemented to focus just on customer service requests and questions. Reducing customer complaints by 90%, while increasing customer satisfaction.
• Warehouse inventory location identifiers implemented. Create inventory labeling system to quickly locate product in the store, which reduced order filling mistakes and packing time
• Stock status communication process implemented between webmasters and inventory staff. This process increased communication and transparency between the teams.Reducing frustration between the two groups, while increasing website product sales.
• Implement Security best practices and processesthroughout the company. Malware protection, IP protection, HR data protections and authentication processes.
• HR Operations process implementation, Create employee policies and processes

Enterprise Program Manager

Confidential, Santa Clara, Ca

Responsibilities:

• Reviewed the countyfinancial responsibilities regarding the Microsoft contracts, which uncovered 2 million dollarfinancial obligations previously unknown to the county along with contract inconsistencies. Considered all purchased product licenses over a ten-year period, across all 38 departments, which resulted in uncovering additional 50K product licenses lost over the years.
• Implemented software asset tracking processes for all Microsoft products across all departments to ensure license compliance records continue to stay accurate. I gave others access to the documents to increase communication between divisions/departments, which allowed for greater transparency in the program.
• County licensing specialist on all Microsoft product projects throughout the county and ITAM Steering Committee. I was able to reduce product licensing cost by maximizing licensing models while minimizing compliance risks. For instance, reducing a department SQL server cost by $221,000 per year, while at the same time giving the agency unlimited SQL virtual machine capabilities.
• Project Manager for the Countywide Azure Cloud solution. Ensure all stakeholder specs had been meeting
• O365 ServiceSpecialist -working closing with the O365 deployment team.

Enterprise IT Operation Manager

Confidential, San Francisco, Ca

Responsibilities:

• Improve productivity and quality through technology - Collaborate with the customer and identify data to increase productivity, identify software, automation,, etc. that can bring improvements.Communicate the financial benefits of implementing improvements.Create growth plans and identify possible problems
• Manage IT Department Budget, Communicate quarterly budget expenses to the finance department.
• Change Management - Approval all software upgrades after QA process completed
• Project Manager
• Hardware and Software Refresh Deployment - Research hardware and software specs, test all applications, deploy company-wide and create documents/ provide classes
• Software Upgrades - work this vendor along with communicating with customers on plan, scheduled outages and
• Vendor Management - Manage costs and negotiate a contract, and reduce. Collaborate closely with the vendor to implement projects on time and budget.
• Performed onsite Helpdesk/desktop support team. Oversee the day to day operation of the team. Created process for continuingly increasing service quality to our customers. Step in when needed as Level 2 / three support engineer.
• ITSM program created to track all IT Assets with the location, assigned to, hardware specs, software image, purchase date.
• Desktop Engineer designs configuration / QA process for installing all desktop software. Implement deployment upgrade plans with QA documents.
• Security Director - Identify security risks and communicate with stakeholders, create processes to reduce security risks. Perform audit systems to verify safety and QA checks completed. Comply with stakeholder-approved client security standards.
• Database Engineer - Create relational table database to collect firm case information
• VBA Programmer - Create automated word form template, to decrease the time it took for the sectaries to build documents while improving productivity

IT Regional Support Manager

Confidential, San Francisco, Ca

Responsibilities:

• Desktop / Network/printers/software troubleshoot and deployment. Trainer train all additional support staff, Corporate Software Specialist
• Operational - develop / implementation processes and policies. Asset Tracking -Implement
• Project Manager - Software deployment