SUMMARY:

• 17 plus experience at SDLC, ITIL, System Analysis & Solution Architecture. Proficient in analyzing elicited or elicit requirements in order to build information systems or utilizing existing systems with Pega, .NET, JEE, Oracle, Big Data and Cloud technologies.

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles

Enterprise Solution Architect

Responsibilities:

• Adopted Waterfall and Agile Scrum methodology.
• Adopted eTOM, SCOR Business Architecture public models
• Interface with business and external customers to define high level requirement
• Work cross - functionally to ensure that all features and priorities are aligned Business Objective and Delivers Business Values adopting BABOK Standards.
• Gain buy-in from the Business stakeholders
• Requirements Validation and Verification, Data Mapping, PRPC Prototyping, impact analysis.
• Identify / Analyze Business use cases (CSR Service Intents, Pega CPM) and help Develop Baseline and Target Business Architecture
• Build Business requirements Document (Business use cases), create use-case models/diagrams, functional and non-functional requirements and define Baselines.
• Perform Gap Analysis and define Roadmap.
• Perform Impact Analysis to influence opportunities and solutions to finalize Business Architecture.
• Drive Project Management define the scope of the project influencing factors of timeline, resource and budget.
• Lead Project QA/ UAT teams to deliver Quality assurance.
• Drive Budget and Prioritize projects helping Executive Level Management in reviewing the project estimates provided.
• Production support for BI reporting projects.
• Deliverables include Detailed Business requirements document (DBRD), UAT Test scenarios, Business Objectives to Business Capabilities Mapping (Matrix), Conceptual Design (component Diagrams).

Technology: Clarity ePlan, Pega prpc CRM 7.x / 6.x, JEE, .NET (c#)MS Office suite / Visio, MS Sharepoint 2010

Confidential, Los Angeles

IT Subject Matter Expert / Solution Architect

Responsibilities:

• Agile Scrum SDLC Model, Lead Business Analysis / Architecture activities leading the Management represent organization in cross segment projects and programs.
• Interface with business and external customers to define high level requirements such as Campaign Management, Live/ Non live Interactions utilizing Pega CPM framework for CSR Support.
• Requirements elicitation, validation & verification leading to Traceability Matrix.
• Build Business requirements Document (Business use cases), create use-case models/diagrams, functional and non-functional requirements and define Baselines
• Perform Gap Analysis and define Roadmap.
• Perform Impact Analysis to influence opportunities and solutions to finalize Business Architecture.
• Governance of HIPAA, SOX, HL -7 and other regulations and standards
• Coordinating with Vendors such as offshore Confidential www. Confidential .com and Confidential www.IBM.com, Business Partners such as Confidential http://www. Confidential .com http://www. Confidential .com/
• Handling the stakeholders/ Users/Managers to resolve Production Priority issues with Remedy, QC and SharePoint.
• Coordinate with Performance Testing Teams during UAT, Integration Test and upgrades by developing Scripts and Analyzing results to meet SLA
• Performs technical and analytical work to support the functional and reporting requirements of MBE.
• Develop Daily and Weekly Proactive Findings/ Recommendations Report of MBE Oracle DB and J2EE Application Analysis.
• Interpersonal and relationship skills to work with an integrated team of customers, product managers, project managers, developers, analysts, and quality engineers, on / off shore model.
• Performing smoke testing, test case validation.
• Daily and weekly AWR/ADDR/ASH report Analysis

Technology: Pega PRPC 6.x, Remedy, Websphere ESB (Java EE), MS Office suite / Visio, MS

Confidential, Los Angeles County

Sr. IS Analyst

Responsibilities:

• Develop Business process frameworks to link various different processes that follow Medicare / Medical coverage, Medicare Services, Medicare Part D programs (prescription drug benefits program for Federal employees).
• Understand business problems and opportunities in the context of the requirements and recommend solutions with adherence to architectural concepts and vision
• Coordinate meetings with Vendors and technical group heads building Infrastructure and Application architecture.
• Waterfall, RUP, Agile Methodologies
• Creating SOW, Responding to Vendor RFPs, developing SLA and vendor contracts.
• SPOC to Group heads for service escalations, incident tracking & release management, migration and overall coordination around communications with VDI.
• Design Clinic Management Systems CMS that integrate all the inherent activities involved in the management and running of clinics; drug utilization review and disease management
• Design Data Management solutions applying HL7 Framework Confidential t Information systems (Clinical Data), Electronic Medical Records (EMR) and other Administrative systems
• Supervise and Mentor 3 different teams of 25 Senior Analysts, Programmers, Testers and Coordinate with Vendor (IBM) Consultants.
• Presenting the Product Demo’s and selling the technology to other Dept. units and Departments. Involved in deployment, migration & scalability of multiple business applications.
• Senior and Executive Management Liaise with vendors like Confidential and county units such as DHS Operations and Security Team on building Architecture of Application/Infrastructure, Topology, Taxonomy, Project Delivery and implementation.
• Interact with Department Unit Heads with regards to Portal, Content & Document Management, Security, and Deployment Process.
• Develop and Maintain documentation using tools like Microsoft Project, Clarity, Confidential Rational Rose Suite with UML
• Overall Involved in design and estimation for the new features, work allocation and delivery for the offshore team.
• Day to day Onshore/ Offshore coordination, project delivery activities: build plans, release to QA, testing coordination, internal dependent team coordination, external vendor coordination
• Single Sign on implementation with LDAP Integration of Novell edirectory, MS Active Directory and Confidential Tivoli
• WebSphere Portlet Integration of Cold fusion Apps, .NET apps, Pega CRM and out of the box portlets i.e. online Business Solutions Catalog.
• UAT, Remedy Change and Release Management.

Technology used: MS project, Clarity, Pega PRPC 5.5, MS SharePoint 2007, Visual Studio, Crystal Reports, Websphere Portal (J2EE) and Cognos BI Reports, BMC Remedy Change and Release Management Rational Rose Suite and Visio for requirement analysis and technical specifications Databases: Oracle 10g GRID Control, RAC, RMAN, Data Guard.

Confidential

Consultant

Responsibilities:

• Spearheaded System Analysis activities for Citi-Direct Financial and Trade Advisory Domain.
• Deployed Content Management Solution with Oracle as backend for Citi-Direct utilizing VSM (Vignette Solution Methodology) as architecture base, design and development of application.

Confidential

Consultant

Responsibilities:

• Project Lead in implementation of intranet (Enterprise Content Management) for pharmaceutical and animal healthcare division. ASP Coding.