SUMMARY:

• Increasing Bottom - Line program and contract objectives and goals through effective product ownership and essential business communication.
• Accomplished Analyst with a proven ability to develop and implement program growth techniques and support client/stakeholder requirements and business needs. I led the key initiative of growing program participation by nearly 32% year by year. I am an expert in client and team communication and issue resolution.
• Respected leader, able to build highly motivated teams of both program managers and user groups focused on achieving contract and stakeholder goals. Keep up-to-date with changes in the industry through continuing (looking to earn my Business Analyst through Confidential ).

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile methodology

Tracking Tools: JIRA, Confluence, Trello

Databases: MS-Access, MYSQL 5.x

Workflow Tools: MS-Visio, MS-OFFICE.

Platforms: LINUX - UBUNTU, CENTOS, Windows (2000, NT).

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Analyzed and optimized the business processes of the Georgia Child Support System and the respective Clerks’ Offices into which they file, preparedBusiness Requirement Documentand managed Requirements.
• Managed client expectations on all project deliverables and requirements, while working withCross-functional teams.
• Managed and trained junior Business Analyst. Delegated work assignments and tasks to junior analyst.
• Held leadership role with technology and operations team on design, testing,, implementation, and issue resolution as well as enhancements.
• Initiated bug review meetings and updated requirements document as per business user feedback through change control procedure.
• Participated inweekly projectsmeeting with Technology and Operations team to establish priorities and get status updates including progression tracking of the projects.
• Provided Production Support for GAJE Web Application and Web services.
• Primary liaison between the business line, operations and the technical areas throughout the project cycle.
• Conducted Gap analysis to estimate effort required in modification of existing architecture and development of new business needs.

Confidential

Business Analyst

Responsibilities:

• Gathered functional, non-functional and the system requirements.
• Teamed with developers and database team in integrating with Vendor’s web service to client requirements.
• Adhered to the SDLC to create an efficient electronic filing process.
• Created and documented test cases for Preferred Securities to verify functional and business requirements.
• Organized meetings with developers, users to review and implement defect fixes and functional requirements.
• Detected, reported and followed through on defects using JIRA.
• Integral in development of User guide & materials for new technology and process improvements.
• Documented rules as a part of functional requirements specification.
• Managed meetings, documented action items and minutes, presented summarizations, communicated with clients regarding issues, and relayed resolutions to all appropriate staff.

Confidential

Business Analyst

Responsibilities:

• Interviewed diverse business users, gathered and analyzed requirements, and documented them
• Gathered requirements from stakeholders and the subject matter experts through Joint Requirement Planning Sessions to understand needs of enhanced system.
• Analyzed requirements to ensure that they were comprehensive, unambiguous and accurate.
• Defined needs of the system by developing Use Case models, Functional Requirement Specification and Supplementary Requirements Specification.
• Derived key abstractions of the proposed system and mapped them to analysis mechanisms for identifying reusable architectural solutions.

Confidential

Responsibilities:

• Wrote articles and press releases for and about the GaJE Child Support E-filing project that described its impact throughout Georgia in relation to child support proceedings in Superior Court.
• Planned, organized and scheduled Media Events/Press Conferences to showcase the benefits of e-filing.
• Traveled throughout Georgia to interview E-filing participants and stakeholders from Child Support offices, District Attorney offices, Special Assistant Attorney General offices and Superior Court Clerk offices on how they implemented and used e-filing and its effect on their workflow.
• Increased court interest and into the GAJE E-Filing Project through published articles.

Confidential

Responsibilities:

• Wrote Feature Stories.
• Composed News Briefs.
• Researched leads for news stories.
• Pitched ideas for features to run in paper.
• Conducted interviews to later be used in feature story publication.
• Book reviews.

Confidential

Dock Operations Assistant/Manifest Clerk

Responsibilities:

• Monitored the rate of Inbound Freight/Outbound Freight at Terminal.
• Correctly and efficiently assigned freight trailers to appropriate doors on dock.
• Assigned freight paperwork to dock workers for trailers to be unloaded.
• Tracked and recorded Hourly Terminal Production and Dock Worker Production reports.
• Compiled and Relayed out Weekly Dock Worker Efficiency reports.
• Updated and Checked Weekly Dock Productivity reports.
• Billed, re-billed, or created partial bills for freight that had been shipped to terminal.
• Performed and verified daily Dock-Yard Check to make sure all trailers and freight are accounted for at terminal.
• Assisted Supervisors and Dock Operations Manager with their duties.

Confidential, Atlanta, GA

Customer Communications Specialist/Phone Coordinator

Responsibilities:

• Resolved quality-related issues with Company products or packages by reassuring, educating or reimbursing consumers in order to minimize legal risks or adverse publicity.
• Responded to inquiries from or initiated contact with external audience via phone, email, and letters in order to manage relationships, clarify company positions and build goodwill.
• Built and maintained a database of consumer contacts to track monitor and report consumer issues and trends in order to enable senior management to make informed business decisions.