Executive Summary

• High - performing IT professional with expertise in handling complex projects with executives and corporate officers.
• Experience in the roles of a Software Asset Manager, Project Manager, Business Analyst, Systems Business Analyst, Information Technology IT Architect, Quality Assurance Analyst and Business Intelligence Analyst.
• Focused leader and decisive team player that can bring high-performing teams through implementations changes and improvements on budget and on time.

Areas of Expertise

• Operations / Project Management
• Troubleshooting and Problem Resolution
• Crisis and Problem Solving
• Team Building / Management
• Scheduling
• Personnel Management
• SDLC / Full Life Cycle
• Strategic Planning
• Tactical Negotiator / Persuasion
• Process and Procedure Development and Redesign
• Needs Analysis
• Cost Savings
• Customer Solutions
• Customer Satisfaction
• Vendor Management
• Presentations
• Resource Planning / Allocation
• Work Flow WF
• Managed Material Deployment Nationwide and Overseas
• Implementation and Installation
• Innovative Business Solutions
• Training and Support
• Quality Assurance QA Quality Control QC and Testing
• Decision Making
• Public Relation Campaigns
• Root Cause Analysis

Summary Skills

Computer Skills:

• Microsoft MS Word
• Microsoft MS Outlook
• Microsoft MS Excel
• Microsoft MS PowerPoint
• Microsoft MS Access
• Microsoft MS Visio
• Microsoft MS Project
• Structured Query Language SQL
• Visual Basic for Applications VBA
• Adobe Acrobat Professional
• Operating Systems:
• Wintel
• Windows XP
• Windows Vista
• Windows 7
• Windows 8.x
• Documentation
• Project Plans / Schedule
• Departmental Policies
• Statements Of Work SOW
• Training Manuals
• Deployment of Hardware / Software
• Clinical Applications
• Technical Support Guides
• Enterprise Level Agreements ELA
• Service Level Agreements SLA
• Frequently Asked Questions FAQ
• Request for Proposal RFP
• Request for Information RFI
• Profit and Loss P L
• Ad hoc Reporting
• Roadmaps
• Management Systems / Customer Relationship Management CRM
• BMC IT Service Management Suite
• BMC Service Desk Express
• FrontRange HEAT
• Xtend On-Call
• Configuration Management Database CMDB / Enterprise Asset Management Systems EAMS:
• Insight License Advisor I:LA
• Eracent CMDB
• IBM Tivoli Asset Discovery for Distributed TAD4D
• AKA IBM License Metric Tool ILMT
• Processor Value Unit PVU

Professional Experiences

Business Analyst Consultant Confidential

• In conjunction with several business groups and key stakeholder t architect a newly designed centralized licensing pooling models for a multifaceted organization t work as a whole for the numerous heterogeneous groups versus acting as separate and distinct entities.
• Created roadmaps of the existing environment and created a model t desired environmental changes.
• Created a plan t sell and reuse discarded and unused licenses within the business t generate income for new line of business, evangelizing a new effort t change the existing ecosystem where Software Asset Management would function as a business separate and distinct from IT.
• Implemented Aspera SmartTrack t manage the IT security and governance of software in the environment from the previous system ServiceNow.
• Created a standard for software license re-use throughout the organization which is predicted t have a conservative savings of 5 or 13,000,000 throughout our 250,000 enterprise systems and 30,000 servers.
• Created a process for cost association t link cost centers with associated regions throughout the company.
• Updated information technology infrastructure library ITIL in regards t policies, procedures, strategies, workflow and options on new methodologies toward a new line of business.
• Introduced showback reporting t audit the software space as a means t begin chargebacks via Aspera SmartTrack.

Software Asset Manager / Business Analyst Consultant Confidential

• Created / updated and redefined processes and procedures for managing software assets, ITIL for Information Security Assurance ISA and Strategy Architecture and Governance SAGe, job aids, manuals and wiki's.
• Performed IT security audits of software, managed software assets and performed license reconciliation within the business and enterprise focusing on risks t company compliance / noncompliance using dashboards / scorecards utilizing key performance indicators KPI and evaluating total cost of ownership TCO .
• Managed and handled requests for proposals RFP and requests for information RFI on a multitude of software t validate licensing, updated / managed software catalogue and fulfilling licensing needs.
• Managed and reviewed GSK software assets for over 100,000 enterprise systems wintel, server, midrange, AS400, SUN Systems, UNIX, Linux and mainframe t determine areas of opportunity in big picture utilizing gap analysis.
• Lead multiple projects dedicated t the remediation of multiple publishers and/or products in varying disciplines under schedule.
• Identified goals with stakeholders and clients on an international scale carefully planning acquisitions and installs or uninstalls t minimize risks t manufacturing failure t integrate correctly could result in a substantial loss of revenue.
• Analyzed systems and recover lost transactions t maintain software compliance throughout company globally.
• Managed assets t maximize savings and minimized purchases by identifying company owned products and shuffling entitlements redefining license logic in the software licensing system t match vendor license against the enterprise level agreements ELA and master agreements MA resulting in savings of over 8,000,000.
• Discovered tens of millions of dollars in lost transactions over a 10 year period thereby positively impacting profit and loss P L .
• Evaluate business and BU portfolios and create business cases, BATNA and models on publisher / product solutions.
• Created lessons learned, knowledge base, issues log surrounding Software Asset Management SAM related systems.
• Performed metrics, data analysis on large data sets and generated ad hoc reports using MS Excel via pivot tables.
• Reporting utilizing tools such as Excel, Cognos Connection, SMS now SCCM / ConfigMgr, Eracent CMDB, BMC User Utility Tool Chameleon and databases.
• Performed software compliance through management of software license registrations via the software asset management systems AMS / EAM tool the Insight: License Advisor I:LA .
• Redefined logic rules for I:LA and providing new rules and logic for next version release.
• Managed and interpreted contracts and licenses, ELA, MA, SLA, enterprise term license agreements ETLA, global agreements, maintenance agreements, node / network, open source, bundle, suite, site, group, subscription and end user license agreements EULA .
• Created and maintain relationships with GSK sanctioned vendors and internal BU's t meet cross-departmental needs.
• Utilized SharePoint t maintain and manage software licenses.
• Conduct meetings regarding product compliance in group meetings, management and vendors.
• Respond t requests from end users, managers, developers and team members for specific IT Software Asset Management data information via Remedy tickets such as: incident and problem management, testing, implementation, sales order processing, purchasing, software inventory management and asset reporting .
• Reviewed and approved script integration requests are in accordance with licensing terms and agreements in place.

Project Manager / Business Analyst Consultant Confidential :

• Created a roadmap in MS Project with regards t the Centers for Medicare and Medicaid Services CMS t preclude or minimize noncompliance with CMS requirements and redefine operations reducing negative impacts t P L.
• Reviewed and modified nearly all heterogeneous groups and BU portfolios, maintained and managed all project related materials in SharePoint.
• Approved proposed IT blueprints for changes t existing system t meet the mandatory requirements for CMS.
• Fulfilled RFI t mock audit t enhance IBC responses for oncoming federal audit t minimize negative financial and business repercussions.
• Utilized project management techniques t capture lessons learned and issues log using standard PM tools.
• Through the use of functions, formulas, calculations, statistics and VBA in Excel maintained tracking and metrics of project materials and projections int the next quarter.
• Utilized CA Clarity t notate project progress, manage personnel, record project health and perform status reports.
• Created and maintained tracking matrices for each of the business units BU that could be audited during a CMS review t assure adherence t compliance standards.
• Performed quality assurance and quality control on the business unit's materials t ensure compliance with CMS.
• Maintained a relationship with contributing vendors t achieve project timelines within cost and scope of the project while maintaining the constraints of the audit simulation.
• Provided recommendations based on the results of the case study and voice of process VOP t improve standard operating procedures SOP, SLA and changes t hierarchical escalation during CMS review t improve the audit process and outcome.

Project Manager Confidential

• Architected the implementation and redesign of the company's ecosystem in conjunction with the President revising the business plan, mission statement, instituting checklists, creating a new workflow and new policies / procedures t streamline business.
• Played a key role in defining the newly restructured business plan for the company via voice of the customer VOC .
• Through the use of Access maintained client profiles and defined commonalities between clientele and measured output.
• Streamlined the business by eliminating areas of time wasted in confusion using checklists and creating accountability.
• Created policies and procedures for data collection thereby removing multiple call-backs saving the company time and increasing customer satisfaction.
• Recovered over 1000 hours of work that was lost in data review by changing procedures and redefining / shifting work.
• Implemented policies / procedures and secondary and tertiary filing system t safeguard data.
• Defined methods for installing system updates and created test platforms t prevent rollbacks reducing business impacts.
• Redefined WebEx database t capture more meaningful information and streamline business functionality.
• Designed and implemented customer intake forms t reduce client processing prior t customer interaction.
• Created statistical reports t identify areas of opportunity by identifying downtimes and duplicated work efforts.
• Managed systems through outsourced third parties that provided database, internet, hardware and software support.
• Created a company portfoli on how the business is t be managed as well as defining ownership and responsibilities.

Project Manager / Business Analyst Confidential

• Designed and managed cross-departmental projects through the installation / implementation of overlapping technologies t function over a new wireless communications system throughout the main hospital via reverse logistics, partner hospital and 61 satellite locations and multiple overseas personnel utilizing SDLC in MS Project and BMC Magic CRM.
• Primary architect in culmination with the Chief Operations Officer COO evangelizing the redesigned / redefined business rules, IT roadmap / IT blueprints, operations, ecosystem, policies and procedures for the telecommunications department for receiving / processing tickets for the nonprofit institution.
• Created policies / procedures, SLA's, SOW's, instructions for system builds, job aids, manuals, knowledge bases and FAQ's and managed the ITIL for the Telecommunications Department and managed these on the main project site and on several other SharePoint sites pertaining t various areas of the Program.
• Obtained VOC and VOP t improve process, implementation and prioritized service improvements.
• Managed the development of multiple wintel, server and midrange system interfaces t receive, send and relay transmissions on a global scale.
• Utilized Access t maintain customer records, transactions, BU responsibilities, associations t systems and groupings.
• Utilized BMC Remedy t manage project, changes and all incident and problem management tickets for the Telecommunications Department.
• Utilized various techniques in Excel t define problem areas via matrices, utilized various functions, formulas and parsing.
• Managed / lead multiple teams running 24/7 due t aggressive time lines / requirements of the personnel and its affiliates.
• Created and managed over the design of a secondary emergency communications system allowing for individual, critical care groups, hospital groups and tier level messaging functioning separate from the primary existing system ENVOY .
• Redefined device servicing times from days and weeks t minutes alleviating communication issues with staff / patients.
• Facilitated team meetings, check statuses of cross-functional teams and was a member of the pager steering committee.
• Increased communications reliability via paging dramatically and introduced tracking and history reporting at a user level.
• Established tier levels of hierarchy for telecommunications in alert status during drills and terrorist / crisis events.
• Hired, trained and supervised over team members and conducted bi-weekly meetings focused on business requirements.
• Managed up t 13 direct reports and 20 personnel that supported over 6000 users and over 30,000 assets devices and accessories .
• Managed multi-year program that targeted multiple groups and departments throughout the institution.

Project Coordinator / Business Analyst Consultant Confidential :

• Participated in the creating of the project charter, requirements, design and implementation, testing, infrastructure, rollouts / installation and maintenance for approved projects in SDLC, as well as incident and problem management tickets through BMC Remedy for the nonprofit institution.
• Managed the ITIL for all of Technology Solutions TS via SharePoint created a catalogue of all CHOP TS assets and supporting technologies with definitions, user base, group roles, security levels and recovery complexities.
• Utilized Excel t perform metrics, pivot tables, calculations and formulas as it pertained t the assigned projects.
• Assisted in multiple changes t the operations of the hospital and assisted on projects such as:
• LANDesk Project perform system discovery.
• GASP Project perform software discovery.
• SharePoint Project document management.
• Network ID Project defining department access and network location.
• Systems Support Project upgrading all support documentation t current software versions.
• Systems Hardening Project t define role base access controls via user login on wintel based systems.
• Software Assessment / Risk Project defining all applications in the environment.
• Identify and limit risks t patient care and security.
• Participated in several Asset Management Projects and RFID Projects utilizing reverse logistics.
• Performed environmental logistics for clinical and non-clinical workstations.
• Audited and established system roles and identified critical systems throughout the environment.
• Utilized BMC Magic Service Desk Express for customer service management in rollouts and infrastructure issues.
• Performed environmental logistics for clinical and non-clinical workstations.

Project Coordinator / Deployment Administrator Consultant Confidential

• Managed multiple implementation teams and support teams via SDLC in a nationwide hardware software project.
• Participated in the IT strategy and development for company computer systems.
• Trained service technicians on the CRM FrontRange HEAT incident management system for the purpose of managing help desk tickets.
• Coordinated and created the logistics, processes plans, procedures, deadlines and accountability using matrices.
• Managed systems database and user's database via manipulation in SQL and MS Excel.

Project Coordinator Consultant Confidential

• Managed and participated with an implementation team and a technical support service team for a nationwide system refresh project covering 7000 PC's.
• Maintained systems and users management requisition, inventory and delivery for deployments on a large scale and verified refresh and disposal of legacy systems using reverse logistics techniques.
• Managed Sunoc users via active directory OU and Sunoc wintel systems via Altiris console.
• Facilitated the duplication of system functionality via Symantec's Norton Ghost over Sunoc intranet.

Systems Administrator Confidential

• Managed service desk for the internal and external systems functionality, updates t software, hardware and firmware.
• Defined infrastructure for the local area network LAN and security protocols in accordance with federal laws.
• Increased cost savings by implementing a new filing structure and introducing paperless technologies.

Accounts Manager Confidential

• Counseled individuals on their spending habits, trends and future expenses.
• Trained new employees on guidelines / procedures and company database.
• Utilized investigative techniques t perform skip trace on individuals t determine current location.

Computer Technician Confidential

• Advised customers on system usage and problem / method resolution and prevention.
• Performed technical support and system diagnostics on PC's, notebooks and company systems for end-users.
• Constructed computer systems and configured network for connectivity.