SUMMARY:

• An accomplished, results - driven, customer experience focused Senior Program Manager, Lean Six Sigma practitioner & Scrum Master with 10+ years of experience in Finance, Healthcare and IT; successfully delivered multi-million dollar high profile programs with organization wide impact. Recognized for nurturing productive relationship with internal and external stakeholders; infectious optimism, ingenuity and creativity - discover solutions for the most complex challenges to achieve greater business results.
• Excel at partnering with C-level executives and management to lead customer engagement and digital transformation initiatives. Demonstrates excellent knowledge of the Project/Program Management, continuous process improvement, software development life cycle and manages concurrent programs effectively in deadline-driven environments. Helps build collaborative teams, and cultivates trusted working relationships.
• Digital Transformation
• Enterprise PMO
• Process Improvement
• Customer Experience
• Change Management
• Business Process Innovation
• Digital Products
• Negotiations and Influence
• Lean Six Sigma

TECHNICAL SKILLS:

Process Improvement: Lean Six Sigma, Ishikawa, Process Architecture, Kaizen

Process Modeling: Rational Requisite Pro, Blueworks, MindMap, UML, BRD, TRD, Ishikawa, FMEA, SOPRTM, BRIM, SIPOC

Project Management: Planview, Clarity, WBS, Agile, Scrum, Waterfall, JIRA, Confluence, SAFe (Scaled Agile Framework), KANBAN

Change Management: ClearQuest, ClearCase, ServiceNow

Microsoft: Word, Excel, PowerPoint, Visio, Project, SharePoint, and Outlook

Other: InterPlan Teleprocessing Services (ITS), Value Based Delivery, HIPPA, ICD -10, Python, Salesforce, Tableau, ServiceNow, SQL, HTML, Google Analytics, EMO, FEAT

PROFESSIONAL EXPERIENCE:

Confidential, New York NY

Sr. Program Manager - Business Process Innovation Center

Responsibilities:

• Successfully delivered “Client Experience (CX)” journey mapping program to transform the firm’s value proposition
• Transformed the New Hire Onboarding Program resulting in three days reduction in background check and improving new hire satisfaction by 80%; partnered with CEO, COO and other senior management members to implement the mission and vision for the wealth management division.
• Spearheaded the development of the first-ever Program Management Office; defined project management processes, requirements management, change control, and user acceptance testing,
• Performed ‘Project-worthiness analyses’, scrutinized existing processes in wealth management to determine the project management maturity level of the company
• Led creation of future state business model to drive AUM growth & expand FA outreach for wealth management
• Sculpted and solidified the Operating and Steering Committee model in the wealth management

Confidential

Technology Management Consultant

Responsibilities:

• Managed client engagement teams, worked with a wide variety of healthcare clients to deliver program & project management, business analysis and process improvement professional services, as well as manage business development activities on strategic priority accounts.

Confidential, Newark, NJ

IT Program Manager - Consulting

Responsibilities:

• Achieved program cost savings of $480 K by streamlining project management practices, implementing an innovative financial model for Shared Services, and by identifying and addressing scope creep
• Re-engineered Project Management processes to enhance quality assurance and to identify risks and issues at earlier stages during the project helping achieve 100% pass rate in all quality/audit reviews
• Improved Project Management processes through the implementation of a new business case template—enhanced project visibility to determine project status for Executive decision-making
• Instituted the ‘Daily Standup Meeting’ model for all complex initiatives - helping improve the communication between teams
• Implemented monthly Project Manager roundtable meet up to foster increased collaboration

Confidential

IT Project Manager - Consulting

Responsibilities:

• Received recognition for the successful implementation of the multi-year initiative “Affordable Care Act - Summary of Benefits and Coverage (SBC)”, valued at over $8 M, involving new application development, complex system integration and managing high profile internal and external stakeholders (federal and state government)
• Improved business efficiencies and reporting through SharePoint implementation
• Partnered with Release Management to build release processes for re-occurring implementations

Confidential

Senior Business Analyst - Consulting

Responsibilities:

• Successfully directed a business process re-engineering initiative that brought aged claim inventory level down from over 5,000 to zero, and helped a client avoid financial penalties imposed by Confidential
• Achieved the project target of $48K in annual cost savings by implementing an automated letter generation system

Confidential, Camp Hill, PA

Business Analyst - Consulting

Responsibilities:

• Conducted an initial project viability analysis, gathered business requirements through JAD sessions, and developed over 30 business process flows for ANSI X12 transactions

Confidential

Management Trainee

Responsibilities:

• Created, maintained, and updated a repository for enrolment data - managed over 50,000 entries

Confidential

Management Intern

Responsibilities:

• Prepared project documents for clients on groundwater management strategies for Water Management Authorities