Senior IT Technical Consultant Resume

SUMMARY:

winning professional with successive years of experience in program and project management, global collections strategies, business planning, and change management. Forward thinker creates practical customer - focused solutions through business process re-engineering and strategic business planning. Respected for dedication and quality performance, and entrusted to simplify processes, mitigate risks, and create new models of excellence in the workplace.
Program Management Project Management Collections Change Management Risk Management Forecasting

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Technical Consultant

Responsibilities:

Successfully partnered with regional operations teams to design, realign, and roll out the model governance for effective client support within 6 months.
Directed network engineers to perform thorough investigation of inactive circuits and sizing of circuits to drive annual savings of $2M+.

Confidential

Senior Business Operations Analyst

Responsibilities:

Collaborated with Accounts Team, BAs, and Finance to slash number of billing disputes/inquiries for clients.
Mitigated risks by investigating root causes to help rectify disputes and process adjustments needed to help clean bills swiftly.
Arranged monthly variance reports for clients as part of Cost Transparency Project.

Confidential

Project Manager

Responsibilities:

Contributed to transition of global IT infrastructure resources, services, and processes from different business units into Global Utility Consolidated Global Services data centers.

Confidential

Global Planning, Infrastructure & Transition Manager

Responsibilities:

Spearheaded company’s go-to-market initiatives related to offshoring opportunities and integrations; pioneered seamless transitions and consolidations of functional work streams to deliver cost benefits worth millions.
Strategically pushed reduction in global unapplied cash clearing for clean accounts receivable; condensed $10M in 6 months and supported reduction in bad debt reserves.
Worked in concert with non-US regions back office teams to outline and establish specific tools needed to augment operational efficiency; yielded 10% productivity increase by partnering with business team and IT to drive requirements definition,, and deployment planning activities.

Confidential

International Collections Manager

Responsibilities:

Formulated dashboard reporting of top accounts by exposing root causes of issues for quicker cash flow resolution to help VPs with visibility.
Decreased DSO by seven days by allying with VP, Global Collections for strategic planning and forecasting to improve aging of accounts receivable and collections while minimizing company risk of bad debt.