OBJECTIVE:

• A seasoned professional with more than ten years experience in Operations and Project Management, overseeing multiple projects, delivering process excellence, with the highest level of customer service satisfaction with quality and timely implementation and execution of project deliverables.

SUMMARY:

• Experienced in global operations servicing Europe, Middle - East, Asia, Sub-Sahara, and U.S. markets over multi-disciplined diverse team
• Skilled in business process analysis and system process analysis for effective Business Intelligence
• Proficient in gap analysis, data mapping, and root cause analysis using Six Sigma techniques for effective business modeling.
• Quality, time, cost, and procurement management with Lean Six Sigma methodology applied
• OTF (Order To Fulfillment) leader in Supply Chain process using SAP/R3 and EDI
• Project operation cost saving of $1.5M based on service integration under one roof
• Technically and analytically oriented, highly skilled, tech savvy, self-driven, and goal oriented

TECHNICAL SKILLS:

Healthcare System Application: FEP2 (Furniture Equipment Planning), AIMS (Asset Information Management System), Awarepoint, Health Connect, KP Mainframe, Sales Force

ERP/MRP and Other Software Application: SAP/R3, EDI, SAC (Spare parts Administration Concept), File Maker Pro, Adobe Acrobat X Pro, Lotus Notes, Cognos, Primavera, Projacs, People Soft OneLink, MS Office (Word, Excel, Power Point, Publisher, Outlook), Visio, MS Project, MS Access, Team Foundation Server, Share Point

Tax and Finance Application: ProSystem (CCH); Time Slips, QuickBooks

WORK EXPERIENCE:

Confidential - Phoenix, AZ

Project Manager

Responsibilities:

• A fast-paced, high energy, and demanding position in the Medical Management Integration team responsible for the smooth integration and deployment of various AETNA Medicaid ancillary applications to State Health Plans.
• Develops and implements strategic project plan for the Medical Management Integration team - working closely with the Implementation Specialist and Medical Management Director.
• Create, establish, and implement project management processes, proactively leads project, monitor timeline deliverables, and identifying key milestones.
• Present high level weekly project summary status reports extracted from the main project plan for various Health Plans. Present high level dashboard report extracted from the main project plan for weekly Integration Team meeting.
• Collaborate cross-functionally with various teams for, system implementation and testing, prior authorization and exception request on PA Grid, Compliance team for Contract Evidence Documents, IT for delegation of System Security Coordinator on System Access Master Grid.
• Perform various analytical work as deemed necessary during deployment to transition period to track back logs on prior authorization. Create Service Change Request, IT Work Request, and Informatics Work Request in collaboration with various teams.
• Make recommendations on identified gaps, cause and effect, and failed KPI’s
• Create Health Plan specific desktops and job aids for Aetna Medicaid ancillary applications.
• Create Health Plan specific policies in collaboration with Utilization Management, Care Management, and Quality Management for final review of Policies Committee and Health Plan Compliance Officer for State submission.

Confidential - Scottsdale, AZ

Account Executive (inside sales call center)

Responsibilities:

• Inside sales of Realtor.com product and services for real estate business on personal and commercial properties.

Confidential -Scottsdale, AZ

Social Media & Business Consultant

Responsibilities:

• In-charge of all the social medial postings, campaigns, and updates for current MLS listings (real estate), e-mail marketing blast, data base updates, create flyers and hand-outs, assist in hosting open houses, client facing meetings and presentations.
• Photography and graphic arts creation.

Confidential - Scottsdale, AZ

Project Manager/Analyst

Responsibilities:

• Business process analysis on multiple projects to identify present gaps and complexities, synthesize processes using Six Sigma management tools to map desired state process, recommend process adaptation to Agile, Scrum, and Lean methodology for timely deployment of software as a service SLDC.
• Monitored or tracked project milestones and deliverables by maintenance of Team Foundation Server in synchrony with Kanban board
• Participated in daily stand-ups, scrum meetings, sprints, and retrospectives with IT Development Team
• Recommended best practices as part of Concord Community Improvement Executive Team
• Pulled/extracted SQL raw data from Team Foundation Server to create weekly Release Burn Down charts, control charts, high-level reports for project assessment, forecast, projections for decision making process
• Extensive use of Visio flow charts to identify multiple project process cross functional integration; translated to PowerPoint for Executive presentation.

Confidential -Scottsdale, AZ

Project Specialist/Analyst

Responsibilities:

• Business process and IT system analysis, and documentation, to identify present gaps and complexities, synthesize and map desired state process for efficient business process mode on Benefits and Payment Configuration on Pharmacy Benefits Management (PBM).
• Analyzed business systems applications, its relational databases, able to validate recommendations of system application for a more integrated process and system design, upgrades (re-tool) or alternative IT ERP solutions
• Critically evaluated data collected and decompose high-level information into details, identify inconsistencies, for high-level dashboard reports on member and provider solution and identification of KPI’s
• Created Standard Operating Procedure using value stream map baseline (business process documentation)
• Report design and data modelling using infographics (charts and graphs) on new and existing Confidential t Information Cases, Encounters, Medical Integrators, Middle Tier and Non-Middle Tier
• Reduced administrative process to at least 35% by identifying and eliminating non-value added steps in the process using Six Sigma technique
• Extensive use of Visio flow charts to identify multiple project process cross functional integration; Translated to Power Point for Executive presentation

Confidential - Honolulu, HI

Project Specialist/Analyst

Responsibilities:

• Consistently met established project deadlines in preparation and review of required medical equipment, imaging, and furniture list for manual and e-procurement in close collaboration with Medical Equipment Consultants and Capital Purchasing team (PeopleSoft OneLink)
• Provided solutions on complex problem solving of various Capital Project budget analysis cost models of medical equipment, imaging, and furniture
• Initiated dashboard style reports through large data collection and analysis of Capital Equipment Request and various Capital Projects from OneLink data warehouse using advance level of MS Excel (pivot tables, V-look up) to produce charts and high standard data driven graphical reports, identify KPI’s and constraints on deliverables to meet project go-live date
• Formulated pre-canned query to link various SQL modules to produce a comprehensive report that is able to track the start-to-end of project supply chain including its finance aspect for project closure
• Conducted systematic on-site inventories of existing medical equipment which include analysis of departmental, room-by-room equipment list from various data sources of multiple Capital Projects
• MRP system analysis able to recommend streamlined processes, act as a change agent supported by data driven reports with an objective of increased productivity, efficiency and quality
• Operational Financial Budget and Project Costing. Creates workflow and process flow charts using Visio.
• Multiple Capital Projects for medical equipment in MS Access for data alignment to create efficiency and accuracy. Lean Six Sigma and Agile methodology applied
• Extensive use of Visio flow charts to identify multiple project process cross functional integration; Translated to PowerPoint for Executive presentation

Confidential - Beaverton, OR

Data Analyst-Global Operations

Responsibilities:

• Performed complex data analysis (big data) with the use of structured query language (SQL), extraction, and administration using advance level of MS Excel (V-look up, pivot tables, concatenate, etc.) to determine erroneous data, worked under extreme pressure to meet projected time line prior to full system migration and go-live
• Interpreted complex SQL scripts from BSA’s (Business Systems Analyst) to validate data of multiple info-types to ensure efficient, systematic, and accurate transfer of complex global HR records

Confidential - Honolulu, HI

Administration & Operations Manager

Responsibilities:

• Established the business structure of the full operation from business development, sales and marketing strategies, supply chain and logistics (direct delivery), finance, and administration
• Managed the day to day operation including database management & analysis, sales analysis, and network administration, finance and accounting (QuickBooks) for year-end report and tax submission including liaison with the local State offices
• Vendor and client relationship (for national and international market), procurement and supply of LED lighting and other energy saving products

Confidential - Honolulu, HI

Administrative Assistant II

Responsibilities:

• Streamlined Federal and State tax client filing system for storage conservation.
• Created automation in daily administrative process fully utilized Time Slip accounting software capability resulting to 75% shorter cash conversion cycle eliminating lag time and manual/repetitive administrative process which produced an outcome of efficiency in account receivables processes from 90 days to less than 30 days
• Performed light accounting work, bookkeeping, account receivables and billings, database management & analysis on account receivables running balance, finance ledger handling and reconciliation, financial statements data entry, proof reading, preparation, and assembly

Confidential

Administration & Operations Manager

Responsibilities:

• Established and managed the daily operation, logistics, and business administration of Regional Distribution Center servicing the sales and supply chain of spare parts for Confidential machines, and dairy processing equipment to the Greater Middle East market with countries of Saudi Arabia, U.A.E, Oman, Bahrain, Qatar, Kuwait, Iran, Pakistan, Egypt, Jordan, Syria, Lebanon, Iraq, Palestine, Yemen, & Sub-Sahara
• Controlled the import and export of material and equipment, outsourcing, and procurement from Europe, Asia, and USA. Renewal of facility lease with the local free-zone authorities which involves liaising with Dubai Chamber of Commerce, Department of Immigration, and other government offices. Manage vendor relationship, P&L, MRP, application of Lean Management process, Total Quality Management, and ISO9000 (International Organization of Standardization)
• Warehouse Management System including stock evaluation, stock taking, stock cycle counting, inventory control, purchase proposal analysis, sales analysis, material sales forecasting, and annual budget planning
• Managed and monitored supply chain process for delivery accuracy and service level efficiency. Employee benefits; hiring process, interview and applicant selection; staff assessment, development & . Company policy compliance to local law. Supervised a multi-cultural team of nine (9) employees. Extensive use of SAP/R3 for operation and warehouse management. Business travel to Switzerland, The Netherlands, Denmark, Austria, and Sweden

Confidential

Spare Parts Administrator/Supply Chain Analyst

Responsibilities:

• Sales administration of spare parts to GCC countries (extensive use of 10 key data entry). Liaison with various internal departments (sales, marketing, finance) for a cohesive sales and supply of spare parts with packaging materials on new Confidential machine lease contracts
• Managed client and vendor/supplier relationship from Europe, Asia, and Middle East. Documentation handling for import and export procedures, clearance and grounding of 40 ft. & 20 ft. containers; warehouse and storage management, and scrapping of Confidential machines. Collaboration with the technical service engineers for SPC analysis, research, and B-O-M up-dates