PROFESSIONAL EXPERIENCE:

Senior Business Consultant

Confidential, Lancaster, PA

Responsibilities:

• Conduct grooming sessions with product owners and team members to create business requirement documentation, including scope definition and statement of work.
• Create clear and complete architecture, design, and specification documentation in collaboration with vendors, software architects, and security specialists.
• Instruct and direct the development team, formulating and defining system scope.
• Provide, assistance, and support to different business units.
• Develop and implement product launch plans to rollout products to business teams in collaboration with the product owner.
• Assist the Director of Applications Development in formulating the program for new employees.
• Increase onsite team’s and offshore team’s productivity by executing a revamped protocol.
• Perform knowledge transfer to resources in India on functionality and workflow of web - based application- Learning Management System.
• Coach offshore team on agile software development techniques and scrum planning.
• Conduct intensive sessions to present on how to use in-house tools and software during software development life cycle.
• Apply project management techniques to define project scope, gather and document requirements and change requests, communicate requirements, and identify the best solution in building the complex integrated system.
• Perform extensive business process analysis including data analysis and GAP analysis.
• Facilitate meetings with cross-functional team members for issue resolution and risk mitigation plans.
• Document reporting requirements in the form of BRDs and request for proposal (RFP).
• Deliver Flexline initiative to time, budget, and quality expectations, which includes delivery of Web App, SAP, and BI Reporting.
• Manage vendor, procurement teams, finance team, marketing team and technical teams to decommission one of the vendor management software (Coupa) and replace it with SAP.
• Compile and validate data; reinforce and maintain compliance with corporate standards.
• Manage vendors to ensure that scope of work, pricing, and resource allocation are defined appropriately and within our budgeted resources.
• Aid in the definition and refinement of standard support processes, tools, and configurations.
• Support deployment of in-production systems in a timely manner according to defined processes and accuracy of response.
• Help to establish data governance processes in order to improve data quality.
• Managed different testing and technical teams in important phases of Testing Life Cycle like Integration Testing, Regression Testing, Business Functionality Testing, System Testing, Load testing, Performance Testing and UAT.
• Assess capabilities of team for required skill sets & augment or train as necessary to address additional technical expertise needed within respective Applications Development team.
• Identify additional technical expertise needed within Applications Development team.
• Support recruiting efforts and fill open positions in a timely manner to ensure continuity, application support, and project delivery.
• Provide direct feedback to the IT leadership team in a confidential manner.
• Ensure issues and concerns are being raised, discussed, and addressed through communication and team meetings.
• Influence the initiatives driven by the IT organization.
• Help shape how the IT department operates as an organization.

Environment: .Net, SQL servers, MS Project, CA Clarity, MS Office, HP Quality Center, MS Visio

Senior Project Manager

Confidential, Townson, MD

Responsibilities:

• Led the migration of the legacy claims management system (IBM AS400) to the new claims management system (Microsoft Systema) for the Department of Law, Liability Claims Unit and Workers Comp. Unit.
• Implemented new COTS software solution and upgraded website for the Department of Animal Services.
• Provided key knowledge and work products for the application development of employment & retirement services dept., which included vital solutions that were an outcome of the Business Process Reengineering (BPR) and Change Management Initiative.
• Spearheaded the development of SHAPE process using the strategic processes of Lean Six Sigma and Planning, Programming, Budget and Accountability (PPBA). The SHAPE process was aimed to improve the best practices for program development and resource determination for the county government.
• Conducted meeting with scrum and development teams to analyze the features and functionalities of the current application in place and gather requirements based on the future features and functionalities of the application to be enhanced.
• Analyzed the BRDs and FRDs documented for the previous version of the system and accordingly update the Functional Requirement Document for the current version.
• Prepared workflow, process diagram and GAP analysis to derive requirements to enhance the existing system.
• Played a key role in cross-functional project team to facilitate requirements, business process definition and conceptual systems design and documenting them.
• Gathered details, documented and validated requirements in a format that is useful to their business area experts and the technical developers.
• Participated in development efforts and system implementations, including analysis, design, development, data conversions, testing, and documentation.

Scrum Planning, Business Analysis and Quality Assurance Analysis

Confidential

Responsibilities:

• Developed and launched best practices and process improvements relating to operations by leveraging automation to achieve stakeholder requirements.
• Led e-commerce and CRM projects using Agile methodology.
• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.).
• Managed the Software Development Life Cycle of the application development from ideation to sprint deployment.
• Performed cost-benefit analysis, KPI and ROI assessments that served as the basis for the decision-making of the proposed IT implementation projects.
• Played a key role in every phase of Software Testing Life Cycle (STLC) starting from planning stages through to the deployment of products.
• Detected and documented defects in the defect tracking system, Jira, and track their status throughout the life cycle, until they are resolved.

Project Manager

Confidential, Newark, DE

Responsibilities:

• Led teams across broad technical, financial and business discipline focused on clarity implementation around the globe for 45K employees.
• Applied project management techniques to define project scope, gathered and documented requirements, communicated requirements, identified the best solution in building the complex Clarity application.
• Managed the project’s inter- and intra-dependencies and informed the appropriate business managers about milestone and/or tasks completion dates change/slip.
• Performed the applications’ analysis and testing that included claims processing as per EDI/ANSI-X12 transactions standard.
• Created a two-year “Clarity Deployment Roadmap” detailing opportunities, benefits & activities to be achieved.
• Coordinated development and quality assurance activities for the new reporting systems to meet the requirements of different business teams.
• Led the release engineering efforts of shadow environments’ enhancements and upgrades.
• Documented the benefits of the transition process to use standard Clarity structures and reports.
• Developed processes, Clarity Jobs and SQL Query while working close to the development team.

Defect Manager

Confidential, Atlanta, GA

Responsibilities:

• Analyzed and interpret the system requirements to deliver appropriate testing baseline estimates.
• Work with Automation testing team to build testing scripts.
• Determined the metrics to judge the quality measures and performance levels.
• Set benchmarks of quality and efficiency standards for developers and testers.
• Managed the effects of scope changes, trends, and change notices initiated from the project management system as well as reviewed time and cost implications to the project or program.
• Performed GAP analysis to assess the flaws in the existing as-is system and provided with recommendations of Business process improvements and BPR, incorporated them in the future to-be system design.
• Implemented the Agile Software Development Life Cycle (SDLC), with complete understanding of phases like Requirements, Analysis, Design, Development and Testing.
• Coordinated with different cross-functional teams, offshore in India as well as onshore.
• Presented the base-lined schedules at the Schedule Review Committee (SRC) to ensure the schedule is accurate, leveled and adhere to the guidelines set forth by the governance group.
• Spearheaded and challenged business units on their assumptions of how they will successfully execute their plans.