SUMMARY:

• 12 years of experience in Product Management, Business Analysis, System Analysis on various projects from conceptualization to implementation across various industries such as Logistics, Healthcare, Transportation, HR Consulting, Health and Welfare benefits, IT and Non - Profit.

TECHNICAL SKILLS:

Programming Languages: SQL, SAS, JCL, MySQL

Product Management Tools: Balsamiq, Google Analytics, JIRA, Aha, SurveyMonkey, Geckoboard, Goodbits, Invision, Megaphone.

Business Skills: Competitor Analysis, Release Management, JIRA, SWOT Analysis, Business Analysis, Microsoft Customer Relationship Management (CRM) 2011, Minitab, Data Mining, Balance Scorecard, Requirement Gathering, Quality Assurance, Agile, Project Management.

IT Skills: Rational Software Tools, Rational Rose, Rational Clear Case, Rational Clear Quest, RUP, UML, MS Visio, Mainframes (DB2, IOF, QMF), TSO, ISPF, SQL, SPSS, JCL, SAS, Test Director, Raiser Edge, Goldmine, MS excel, MS Access, MS Project, MS PowerPoint, Operating System: Windows NT/2000/9x, Sunrise 5 and 5.5, Microsoft CRM 2011, Raiser Edge, Goldmine.

PROFESSIONAL EXPERIENCE:

Confidential, Columbus, OH

Responsibilities:

• Drive functional and technical product requirements with key stakeholders
• Lead product concept workshops and define future state journey maps
• Construct product roadmaps, scope resource requirements and manage product financials
• Ensure the needs of the business are being met throughout the development process
• Champion Agile project practices, compose user stories, and manage product backlog and userstory priorities
• Proactively identify issues, recommend solutions and own the escalation and resolution ofroadblocks
• Lead release planning and actively participate in story time and daily scum calls
• Led Robotics automation project using RPA tool called Assist Edge.
• Facilitate solution prototyping and user testing to refine and reprioritize product features
• Regularly communicate product status to senior business and technical leaders
• Manage and prioritize development backlog using JIRA. Rail Optimizer project has more than10,000 JIRA tickets
• Coordinate product releases and work with EDI team resolving production issues impacting TMS.
• Conducted discovery workshops, sprint planning, release planning and sprint retrospectives.
• Define user stories, UI and UX for the products and collaborated with developers, designers, and

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Maintain project plans based on client/business requests for their assigned tasks.
• Facilitated JAD/JAR sessions with SME / business users to gather and document requirements
• Hands off to the development team once the requirements are signed off.
• Preparing test scenarios to assist QA team, maintaining change requests.
• Manage change configuration and inform Project manager about the downstream implications.
• Provide guidance or to other team members as needed to fulfil Service Request
• Design, update, and deliver unit, integration, regression, and acceptance test plans.
• Coordinate and coach Setup Analysts on the configuration and testing of the technology platform.
• Assist with the deployment (or migration) of new system updates into the production environment.
• Work with the Domain Manager and the Benefits Service Manager to clarify requirements.
• Provide service specific expertise for data, foundation, and systems analysis in the creation of analysis specifications and in corporate recommended updates to analysis based on review.
• Perform cloning activities based on analysis specifications and build strategy.

Confidential, Long Island, NY

Client Services Manager

Responsibilities:

• Responsible for ensuring and enhancing client service level in deregulated energy market
• Define business requirements and prepare functional requirements documents
• Have client calls, manage incidents and handle any client complaints.
• Responsible for keeping track of tickets and preparing document reports for client.
• Work with various internal business stakeholders and external third-party companies to identify and document designs and specifications
• Breaks down high-level business and user requirements into a functional product design
• Write formalized functional requirements and user acceptance criteria
• Review and formally approve functional requirements with business stakeholders
• Oversee software projects through the software development life cycle
• Communicate and review product designs with the development and QA teams
• Participate in the estimation and scoping process

Confidential

Team Lead

Responsibilities:

• Managed a team of 7 people, responsible for budgeting and resourcing of the team.
• Analysed the survey data sent by US consultants before being uploaded by the team using UNIX scripts; was responsible for implementing and maintaining the Service Level Agreement (SLA) for tickets assigned to the team.
• Communicated on a regular basis with the Project Manager and development team during different stages of the project and prepared Functional and Technical Specification documents.
• Prepared and presented project progress reports and status reports to all stakeholders of the project and developed several new reports for business leadership. Held regular conference calls with US counterparts.
• Oversee the change control and management discussions and processes
• Perform and coordinate software acceptance and regression testing
• Coordinate and manage release of software
• Proactively manage and set deliverable timelines and ensure projects are delivered in a timely manner
• Regularly held career discussion with the team members and gave them individual feedback.