SUMMARY:

• Senior IT Manager with more than twenty years of extensive experience in Global management of resources. Strong background in managing delivery of On - shore, Off-shore and Near-shore solutions.
• Ability to understand Business needs and to effectively work with all vendors to assure that the most cost-effective and quality driven outcome based delivery. Implementation of Governing Processes and Metrics to measure that delivery.
• Works directly with off-shore services in balancing the delicate nature of time zone and cultural barriers to assure a stable resource environment.
• Extensive hands-on experience in full system design and implementation of large-scale Global Projects provide a strong relationship with team leads and resource managers when communicating requirements, contingency planning or budget integrity.
• Management skills embrace industry wide process implementation and improvement methodologies. Extensive hands-on technical expertise and knowledge validates complete implementation plans and schedules.
• Extensive knowledge in hardware and software solutions. Subject-matter expertise includes productivity management, project management.
• 25+ years of providing IT as a Business solution. Have worked directly with senior management to assure that the IT Strategies aligned with the Business needs, goals and objectives.

PROFESSIONAL EXPERIENCE:

Confidential, Harford, CT

Delivery Manager / Scrum Master

Responsibilities:

• Assist with Implementing Processes around newly formed Program Management Office
• Manage International roll-out of Subway POS, Remote Oder and Loyatly systems in an Agile environment.
• Provide Project Reporting to Corporate Audience
• Coordinate and Facilitate cross team problem resolution activities across time zones
• Manage International Client Interfacing with 3rd Parties
• Manage and Synchronize Planview and Agile/JIRA project activities.

Confidential, New York, NY

VMO Process Manager

Responsibilities:

• Implement Process Improvement around Vendor Management activities
• Assist with automation of VMO Governance reporting
• Redesign the VMO SharePoint Site along with content management workflow
• Assist with contract negotiations and SOW content validation and some PMO interaction in an Agile environment.

Confidential, Hartford, CT

IT Strategy Manager - Queen Consulting

Responsibilities:

• As a member of the newly formed Office of Strategic IT Partnership, worked directly with the Application Owners to assure a smooth transition of support to a 3rd party vendor on and off shore.
• IT assessment and implementation of a Managed Services Model across the US locations for LFG.
• Managing CSC Application portfolio transition from Lincoln to vendor into Steady State.
• Assisting with build of new Lincoln RUN organization and other ongoing portfolios in transition.
• Sharepoint content organization and administration for transition artifacts.

Confidential, New Haven, CT

IT PMO Project Manager

Responsibilities:

• Reported to Director of Commercial, coordinating project groups globally on the implementation of Veeva CRM and Salesforce Cloud Services Confidential t Support systems in an Agile environment. Managing project spend, scope, vendor relations, legal review, SharePoint site content.
• Working with newly forming PMO on Improvement Process, Templates, Project Stage gate flow and approval.
• Assisting with Alexion Portfolio Management reporting and project prioritization. Alexion is in an accelerated growth period and is implementing many processes within IT and Business. Providing leadership wherever necessary.
• Sharepoint site development and administration for Veeva CRM Global teams coordination.

Confidential, Rye, NY

Vendor Management Office - Finance Governance Manager

Responsibilities:

• Managing spend forecasts, reduction points and reporting savings. Negotiating rates and pricing. Shared leadership and liaison role between Avon IT COE managers and vendors for delivery and finance activities.
• Shared leadership role in Outcome Based Managed Services (OBMS) implementation with Vendors and Avon. Management role in planning and transition of Staff Augmented resources on global portfolios to OBMS model with baseline costs and Avon spend avoidance and reduction along with the monitoring of those goals.
• Managing activities between vendors and their contract work.
• Defining processes and creating scoring metrics. Establishing “best practice” scenarios.
• Developing long-term vendor relationship and cost models. iSource Ariba transition from Aspen workflow for invoice processing. Establishing governance processes for consulting service consumption in efforts to reduce spending and to monitor a managed services model with key vendors.
• Management of consulting services work order submission and work product delivery.
• Management of vendor relations in the IT consulting space.
• Sharepoint library content management for Vendor Governance reporting.

Confidential, Stamford, CT

Practice Manager, Professional Services - US Pharmacovigilance & Safety

Responsibilities:

• North America accounts management handling client expectations of resourcing, product implementation and strategic business plan modifications utilizing ArisG Products.
• Coordinated with Sales and Off-shore Development teams to provide implementation schedules, costs and delivery criteria for client approval. Held accountable for all client satisfaction and any problem resolution delivery.
• Responsible for resource quality and so developed a cross plan between teams as well as a career plan to elevate on and off shore resources to higher levels.
• Responsible for creating Revenue Forecast for North America sales and coordinate resource requirements to forecast profit margins.
• Travelled extensively to North America Pharmaceutical clients making face to face time on quarterly schedules to address ongoing project status, new strategic business, resource quality and delivery satisfaction.
• Developed mentoring program for all resource levels.
• Responsible for offshore product version delivery and onsite delivery team results.
• Resource utilization & revenue forecasting
• Project management oversight and project plan development. Outcome-based delivery concepts implemented across teams.
• Managed issue and resolution activity on client projects. Coordinated action plans with development teams. Worked to identify risk and mitigation planning with delivery teams.
• Developed knowledge management (KM) functions for work artifacts to share with other start-up teams.
• Coordinated hand-off between delivery and support teams.
• Introduced enablement & business process re-engineering team concepts.
• Developed service-level agreements (SLA) for specialized client support activities for infrastructure, data retention, product development and data integration.

Confidential — Groton, CT

Program Manager / Principal Consultant

Responsibilities:

• Member of a strategic corporate Global team assigned with the re-engineering of global data storage, access and utilization across R&D, Dev, Sales & Marketing and Manufacturing.
• Assisted development efforts of a Product Development Methodology.
• Liaison between laboratory managers and development teams.
• Liaison between Corporate IT and Development teams and HW SW vendors.
• Liaison to Corporate stakeholders.
• Coordinated cross functional teams developing Application, Infrastructure and Support.
• Mentored Corporate IT in process implementation and “Client Expectation setting.”
• Assisted with developing internal process and documentation of IT services, data requirements and delivery timelines.
• Facilitated activities that bring together separate global data efforts. Building of a cohesive view of all Pfizer DRI Data Integration initiatives from a “global” perspective.
• Building & management of project plans.
• Build data access strategies for Business Area and user requirements.
• Develop a “request and build process” for timely delivery of Data Marts.
• Project Lead on R&D Data synchronization across global corporate sites.
• Lead on ETL development strategies, data extractions and process definitions.
• Developed data mapping and verification strategies.
• Responsible for data quality management.
• Sharepoint version transition plan team.

Confidential

Senior Program Manager

Responsibilities:

• Global Capacity Demand Planning and infrastructure provisioning.
• Best Practices for Managing Transition of internal application support to OSV.
• Pfizer liaison for internal and external resource managers.
• Identified Business area requirements and scaling / integration impacts across application and infrastructure models. Defined requirements, project plans, SOWs, SLAs in accordance to internal customized SDLC and the review process of same.
• Coordinated offshore vendor management and resource selection and SLA agreements. Responsible for Team oversight of execution and support.
• Development of Solution & Implementation strategy for vendors and technical teams.
• Coordinated knowledge transfer of application and data management requirements & support responsibilities
• Setup internal KM/CI repository using MOSS. Assisted identification and collection of client work artifacts to be stored.
• Preparation of Results and supporting documentation for Review Boards.
• Mentoring of Project Managers across client divisions.
• Responsible for the gathering, confirmation and reporting of Divisional activities within PGP to the Global management for the scaling project.
• Managed activities for PGP implementation of ASD (Application Source Delivery) w/ OSV. Coordinated these efforts with the Pfizer Global AtS (Adapt to Scale) reporting Divisional activities and status to global sr management.
• Assisted MOSS2007 implementation project startup and planning effort covering resource selection, vendor management discussions and strategies to implement a Global solution and migrate other divisions from MOSS2003.
• Creation of an internal Pfizer Vendor Management service within PGP, NYC. Assisted with developing SOPs for Vendor Management Selection & Performance monitoring criteria and processes.
• Drafted OPERATIONAL EXCELLENCE service offering.
• Program Manager for New Technologies overseeing Proof of Concepts for:
• Testing Oracle 10g running on HP platform vs SUN.
• Global mapping of Applications and Servers within the Datacenter using nLayers devices.
• Automatic hardware provisioning of dead servers in an active datacenter environment using Cassatt Collage Automation of Platform provisioning.

Confidential

Principal Consultant

Responsibilities:

• Developed Business requirements for needs within business critical environments
• Developed and managed project plans and deliverables. Mentored CIT personnel in process development
• Managed hardware (HW) & software (SW) vendor relations
• Set and Managed to client expectations
• Responsible for Delivery Team results
• Managed CIT resources across 28+ Integration projects for the Pharmacia purchase.

Confidential, Norwalk, CT

Project Manager

Responsibilities:

• Responsible for the Overall management project plan of Oracles Integrated Application 11i.
• Top project of corporation to replace entire legacy systems and re-engineer business process.
• Evaluated new HR/Payroll applications to replace existing DOS legacy applications.
• Supported existing HR application & file structures.
• Mentored project leaders & project management skills across IS.
• Developed an IS Source Guide for NAM Staff across North America.

Confidential, Boston, MA

Corporate Director of Knowledge Management

Responsibilities:

• Support of executive staff to enable and support growth of strategic sales through use of KM and our internal KMS.
• Restructured the KM team and budget to be more effective and efficient in supporting 12000+ employees.
• Initial design concepts to migrate the internal KM application to a relational DW. Initial draft of KM enablement methodology and service offering.
• Managed Project Management & Delivery expectations across national accounts for outsource delivery. These deliveries were large, time sensitive and required 3rd party assessment for acceptance of SEI-CMM level 3. Included Sales Support & Pricing, Implementation, enablement and adherence to Confidential ’s “Application Management Methodology”. Involved both remote management and extensive travel when required across North America to assist with these activities as SME and knowledge leader.
• Implemented Confidential ’s internal KM (CI) sharing of corporate wide work assets to expedite the success and delivery of each SEI outsourcing team. This required the coordination of assets collected from 50+ global locations.
• Responsible for the resourcing of Outsourcing Engagement Managers.
• Implemented and managed Service Level metrics and reporting.
• Created career path objectives for staff to move upward in these Confidential strategic areas.
• Responsible for branch rollout, and support activities of the Confidential Knowledge Management System.
• Participated in Development and implementation of knowledge sharing culture within Confidential . Mentor, train and support coordinators across North America.
• Developed KM strategic practice plan.
• Using the principles of knowledge sharing across our organization, traveled throughout North America as SME for the implementation of SEI-CMM Level-3 application support processes within Confidential ’s Application Management Methodology.
• Mentored and trained outsourcing teams in AMM/SEI implementation.
• Member of Confidential ’s national KM and AO support team.