SUMMARY:

• Confidential has 11 plus years of experience in Operations of Global Custody, Securities and Fund Services, Client - on-Boarding, Billing, Implementation Support, Investor Services of Transfer Agency of Hedge & Mutual Funds, Reconciliation, Investment and Wholesale Banking, Financial Services, Audit, and Taxation.
• An out-of-the box thinker with Excellent Communication, Strong Inter-Personal, and Analytical Skills.
• A keen planner with track record of strong adherence to Operational Policies, Systems Controls, Motivational Scheme & Customer Service Standards.

PROFESSIONAL EXPERIENCE:

Confidential

Asst. Manager

Responsibilities:

• Management of day-to-day Global CustodyFunctions and Security Services; ManagedDaily Service Delivery and Production activities performed by staff.
• Responsible for deliverables of Client-on-Boarding Functions, Account Opening, Security Services, Portfolio Transfers, Asset Services, Settlement, Reconciliations, SWIFT Messaging Setups, Custody Tax Services, Proxy Setups, Markets, AML/KYC Validations, and Maintenance.
• Worked closely with Business Partners,Implementation Project Managers, Client Executives, Network and Product Management Team, Local Markets/Regulators to provide comprehensive support in activities of Custody Services.
• Worked in conjunction with individuals on the team as well as other outsource locations, Client Operations and other business units to ensure seamless processing according to the fund’s policies, to ensure deliverables completed with accuracy and that all SLAs are met.
• Interacts with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, escalate issues, eliminate barriers and ensure continuity of flow across the groups.
• Responsible for planning and maintaining work systems, procedures, and policies that enable and encourage the optimum performance of people and other resources within a business unit.
• Responsible for hiring, employee engagement, talent development, manage and drive staff plans, schedules, quality initiatives, process change initiatives, projects and other related business deliverables.
• Effective management of escalations, team supervision and performance management. Conduct monthly skip meeting with teams to understand process and team pulse.
• Managed Team of 20 consists of SME’s, Specialists, Senior Analysts and Analysts.

Confidential

Process Lead

Responsibilities:

• Managed day-to-day Hedge Funds and Investment Banking Operations.
• Responsible for the delivery of the Monthly Management Accounts, Registration, Subscriptions, Redemption, Switches, Transfers, Dealing, Settlements, Balance Sheet, Bank and Client Money Reconciliations, and Management Reportswithin the specified SLA.
• Engaged in periodic business review with senior leadership and other stakeholders.
• Worked collaboratively with teams and management across the organization on various projects, oversight, committees, KPIs, etc.
• Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.
• Responsible for the recruitment,development, appraisals and retention of staff.
• Effective management of escalations, team supervision and performance management. Conduct monthly skip meeting with teams to understand process and team pulse.
• Responsible for organizing the work of the team, assign of tasks, setting short-term priorities, monitoring all activities, to ensure timely and accurately completion of work.
• Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.Oversaw all the migrations that happen in the process.
• Managed a team of front line managers and oversee E2E service delivery for a team size of 20 employees.

Confidential

Asst. Manager

Responsibilities:

• Managedday-to-day Mutual Funds and Assets Management Operations.
• Responsible for the Internal Sign-off and Delivery of the Registration,, Subscriptions, Redemption, Switches, Transfers, Dealing, Settlements, Balance Sheet, Bank and Client Money Reconciliations, and Management Reports to clients as per agreed Service Level agreements.
• Handled NFO Projects of Assets Management Companies under the guidelines of SEBI.
• Involved in designing of processes to eradicate weak areas for betterment of process.
• Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.
• Coordination with Stake Holders ISC, AMC, Internal Auditors, Compliance Dept., Admin and HR Department.
• Conducted operations reviews of the offices in other different locations.
• Responsible for the recruitment, development, appraisals and retention of staff.
• Responsible for organizing the work to the team, assign of tasks, set short-term priorities, monitor all activities, to ensure timely and accurately completion of work.
• Handled team of 25 FTE’s process including 2 Team Leads.

Confidential

Senior Team Member

Responsibilities:

• Responsible to deliver Consumer Banking Products (Account Opening/Closing, Maintenance, Change of Address, Stop Payments, Research and Resolutions, Electronic Transfers) to elite group of customers as per agreed SLA.
• Responsible to transfer the funds upto $500 millions via Internal Bank of Transfers for Confidential customers to various banks across globe, raised investigations, solved queries of customers to provide error free services.
• Maintain open verbal and written communications with various departments and customers.
• Ensure that all customers’ complaints are handled efficiently. Calling counterparts across globe regarding queries clarify and update about the research work with timely follow ups.
• Successfully migrated Wal-Mart & Accounts Management Processes from North America to India. The Role included Oversaw Migrations, Hiring and of associates on procedures, Maintaining Daily Productivity Reports and percolating Process updates.