SUMMARY

• 10 years of experience as Business Analyst/ Project Management with emphasis on requirements gathering through research, interactive sessions with technical groups and user groups, gap analysis, risk analysis, data analysis, Business Analysis, workflow analysis, problem resolution, business modeling, Integration Management, Requirement management and System Training.
• Excellent analytical skills for understanding the business requirements, business rules/ processes and detailed design of the application.
• Expertise in conducting Feasibility studies, Requirement Gathering, analyzing the business process, Documentation and conducting sessions.
• Excellent knowledge of Software Development Life Cycle SDLC , Iterative Software Development Life Cycle Process as per Rational Unified Process RUP , and used Rational Tools such as Rational Rose, RequisitePro, and Clearcase, Clearquest during various phases of RUP.
• Well versed in designing, developing, delivering, and maintaining e-Business/B2B / EAI/Web applications/Client Server products/projects for the vertical business domain areas such as Banking, Loan Origination System, and Mortgage industry, Finance, Insurance, Manufacturing, Education and Retail Markets.
• Knowledge of all the key process areas KPA in the capability maturity model CMM .
• Strong expertise in MS Office tools like MS word, Excel, Powerpoint and Visio.
• Providing traceability across the project by analysis and review of project elements involved in traceability including requirements, testing artifacts, end-user supports documentation and training materials.
• Conducting JAD sessions with end users/clients, SMEs, and System Analysts to gather business requirements and translating the same to the development teams.
• Generated models to depict business processes and information flows using Use Case and Activity Diagrams, Collaboration and Class Diagrams development using UML modeling tools like Rational Rose and Visio.
• Experienced in CR Change Request Process and Release Management process.
• Provided extensive End User Training and Support during UAT.
• Assisted QA team in system testing and integration testing.
• Skilled at Oral Communication, Written Communications, building strong team environments and fostering open communications.
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills, adept at creating, editing and coordinating extensive communication networks.

Confidential

Sr. Business Analyst

Responsibilities

• Facilitate and lead requirements elicitation workshops with business users and subject matter experts
• Utilize interviewing and observational skills to obtain and validate requirements
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level concepts into details and distinguish user requests from the underlying true needs
• Prepare well-organized requirements documentation that clearly expresses the business users intent, that are complete, necessary, traceable and verifiable
• Translate research and analysis of requirements into functional application solutions and quality requirements documentation, including detailed business process flows, functional designs, service definitions and user interfaces descriptions
• Participate in design, code and test case review sessions to ensure implemented solutions are aligned with requirements
• Define, prepare, maintain and execute functional test cases
• Participate in project meetings to provide updates on deliverables, milestones, etc.
• Act as the in depth functional expert for the Credit Risk Domain Basel exhibiting detailed business process knowledge and analytical abilities
• Advise and support business users and subject matter experts in the implementation and use of the Credit Risk Domain processes and applications
• Assume a proactive role in obtaining and sharing knowledge within the Credit Risk Domain
• Participate in projects as a consultant regarding the functionality of business processes

Confidential

Business Analyst

Responsibilities

• Participate, lead and or coordinate the process modeling, requirements, design, development and testing activities necessary to rapidly deliver superior solutions.
• Define a capability maturity model CMM for global RAAV capabilities
• Develop logical bundling of RAAV functionality - Core, Light and Enhanced
• Define implementation, integration and support models for the various functional bundling
• Identify links and dependencies across the current state market online profile registration
• Rapidly and thoroughly provide a blueprint of existing online profile registration and authentication processes and related technologies and dependencies.

Confidential

Business Analyst

Responsibilities

• Write comprehensive business and functional requirements by analyzing the features of the existing systems/applications and discussing future needs of the business users.
• Writing business rules using Rules Engine Visual Rules Modeler 4.7
• Developing strategic IVR applications Role: business analysis and Project Management.
• Documenting call flows for the IVR application Dialogic Platform .
• Collaborate with other business analysts, management, clients users , programmers and other business and IT representatives.
• Define and ensure execution of assigned project tasks.
• Take necessary action when needed to resolve concerns and issues associated with the project.
• Resolve by analyzing processing problems, recommend solutions and work with other departments to define and refine requirements, as well as to test the completed product/application.
• Carry out analytical assignments that are varied and might be complicated and difficult to complete.

Confidential

Technical / Business Analyst

Responsibilities

• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the artifacts like Functional Requirement document, Use Cases, Mock up Screens, and Interface designs.
• Interviewed business owners and stakeholders to gather business needs.
• Conduct Gap Analysis between current and future systems includes process, data and mapping .
• Documented Business Requirements document BRD and functional requirement document for project.
• Actively participated in requirement workshops and gathered Business/ Functional Requirements for TO-BE system
• Created and Managed Use Case Model, Use Cases, Activity Diagrams using MS Visio
• Conducting facilitation sessions with cross-functional team of business Subject Matter Experts SME .
• Conducted internal, QA and stakeholder requirements review sessions and gather feedback.
• Worked with UI team to create User Interface screenshots to be presented to the Business
• Assisted the testing team in creation of Test plan and Test cases.
• Ensured all SDLC deliverables and related artifacts are completed and posted to appropriate databases
• Developed relationships and coordinated interactions with stakeholders to provide continued support to meet the stake holder's business needs.
• Requirements discovery/documentation for IVR Application. Experience in Speech Recognition. Requires Documenting call flows and requirements using Visio and Excel.
• Improve service levels to clients specifically for call flow.
• Supports and manages the day to day needs of hosted IVR platform by interfacing with vendors, business partners and support groups.

Confidential

Technical / Business Analyst

Responsibilities

• Documented business specifications into technical specification by writing SQL queries
• Lead requirements review sessions with a team comprised of systems and junior analysts.
• Work with Program Managers to reduce project delays and costs of implementation.
• Gathered Project estimates from various system owners and reported it to higher management.
• Maintains project schedules, estimating time requirements, establishing deadlines, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts
• Performed Gap analysis hence identified issues and suggested workaround solutions.
• Worked with UI team to create User Interface screenshots to be presented to the Business
• Assisted the testing team in creation of Test plan and Test cases
• Designed the object model framework using UML design patterns and developed use cases, class diagrams, event diagrams, and sequence diagrams based on the business requirements.
• Provide production support and helped troubleshoot issues that arose in various data runs
• Documented the user requirements into Functional Requirements Document and Non-Functional Requirements Document for the development team to better understand the application requirements and also managed changes to those specifications

Confidential

Technical/ Business Analyst

Responsibilities

• Actively participated in requirement workshops and gathered Business/ Functional Requirements for TO-BE system
• Created and Managed Use Case Model, Use Cases, Activity Diagrams using MS Visio
• Conducting facilitation sessions with cross-functional team of business Subject Matter Experts SME .
• Conducted internal, QA and stakeholder requirements review sessions and gather feedback.
• Maintains project schedules, estimating time requirements, establishing deadlines, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts
• Resource Management: Identified new resources required for upcoming projects/ opportunities Resource rotation between onsite/ offshore.
• Conducted weekly project team meetings and provided periodic updates to senior management
• Active participant for Integration, UAT and Regression test efforts

Confidential

Business System Analyst

Responsibilities

• Analyze business processes and operations to create detailed business requirements and communicate these requirements to the development team for the design and implementation of business solutions.
• Analyzed and developed detailed application requirements/ specifications for the development organization for over multiple applications. The requirements followed the Use Case methodology and each included a logical data model.
• Involves regular communication with IT and Business to agree on the system solution, ensuring business requirements are delivered and change requests are managed
• Conducting JAD sessions with software development team along with the business stakeholders
• Documented business specifications into technical specification by writing SQL queries
• Experience with Data modeling, Systems integration, Project migration, Web Services, XML and Batch Processes
• Hands on experience working with web based applications/systems.

Confidential

Technical Analyst

Responsibilities

• Gathered and organized information on existing problems or procedures.
• Understand the vision and objectives of projects and communicate vision to the project team s to ensure consistency and to meet business objectives.
• Analyzed data gathered from the current system develop solutions or alternative methods to improve its efficiency
• Involved in data cleaning activities: Removing and archiving redundant courses, filling in missing information etc
• Responsible for extensive coordination with Development, Support, QA and Global Infrastructure teams.
• Used Toad tool and PL/SQL for retrieving data and writing SQL queries and stored procedures.
• Created Business Requirement Documents and Vendor comparison checklists and Gap Analysis documents
• Interview personnel and conduct on-site observation to ascertain proper functioning of the system.
• Responsible for updating Schedules based on deliverables and timelines, track critical paths and identify potential risks.

Confidential

Associate Business Systems Analyst

Responsibilities

• Conducted surveys and studied the existing methodology to do GAP analysis.
• Contributed extensively on formulating a Requirement Management Process
• Prepared the Requirements list detailing the pre-existing methods, new features required and enhancements to existing features and assigned priorities to them
• Generate/ modify detailed specifications for new/ existing programs and workflows
• Primary responsibility in building of Test Case and Test Scripts
• Develop the Test plan, Test conditions and Test cases to be used in testing based on business requirements, technical specifications and/or product knowledge
• Conduct testing and validation of configured HRMS functionality
• Conduct testing and validation of converted data
• Designed training materials and job aids and led training sessions to prepare all user groups for a smooth transition