Scrum Master Resume

SUMMARY:

Looking to continue my career as a Scrum Master in Greater Seattle area. Using my IT and customer service skills and experience, I have been successful in building Agile and/or SAFe teams from ground up, or helping team undergoing change from Waterfall to Agile.
I recognize my team members’ strengths and use them to achieve team goals successfully. I am known by my peers as a very supportive team player, leader, and coach. I have a very strong work ethic, calm and collected demeanor and always with a smile on my face.

PROFESSIONAL EXPERIENCE:

Confidential

Scrum Master

Responsibilities:

Upon learning of Scrum Master opportunity I realized this is who I am as a leader. The servant leadership is my style as I feel most accomplished when seeing my team and team members succeed. As a Scrum Master at Confidential, I am responsible for building my team from grounds up, changing from waterfall method to SAFe Agile.
I put together a list of Agile courses to prepare my team members to help them transition from waterfall to Agile. I also established Agile ceremonies and provided tools and environment that are conducive to Agile. I helped them transformed requirements into stories that can be done in two - week sprints. I had tripled my team’s velocity in within 3 sprints and sustained the improvement for the remainder of the program increment. My team is still in process of maturing, however they are now fully familiar and comfortable with Agile due to my persistent mentoring and encouragements.

Confidential

Learning Strategist

Responsibilities:

As a Learning Strategist, I provided strategy and direction for onboarding of new resources (management and professional/ analyst level) to my area within Confidential IT department, as well as providing continuous learning for current resources. I created an onboarding program that shortened the process for new testers and developers from 6-10 weeks to 2-3 weeks. My new onboarding program saved the cost around $25,000 per new hire. One of my proudest s as a Learning Strategist is that I led a team that created online courses in Software Testing for leaders at Confidential to help them understand IT testing practice and principles.

Confidential

Test Lead

Responsibilities:

As a well-rounded Test Lead I successfully led my team of software testers to complete testing various Billing and Payment applications prior to releasing new products or updating new versions of the applications. I have teams in 3 locations both within the United States and offshore in India. I was able to manage my team coverage around the clock with warm handover between our onsite and offshore teams. All of the software updates and new releases from our team went smoothly in production as the result of thorough testing by my team.

Confidential

Lead Business Analyst

Responsibilities:

As a Lead Business Analyst, I am responsible for coordinating several projects in Systems/ IT Department at Confidential . The project goals were to improve customer experience significantly during their interaction with Confidential Billing and Payment system by phone, electronic or other means. I utilized mystrong leadership skills as well as business and accounting expertise in coordinating these projects.
What started as a curiosity application during National Hiring Day, I was hired on the spot as a part time team member for Prepared Foods department in Dallas Whole Foods. Since my first shift, I have tremendously enjoyed this customer-facing role. Following my move to Seattle in March 2018 for family reasons, I jumped at the opportunity to get onboard as a full time team member. I passed the orientation period within 3 months, compared to 6 months average with a very high score due as my passion for helping customers. Within a short time I have been trusted to train newer team members and take on additional skills and responsibilities. I have been recognized by my fellow team members for my ability to prioritize and remain calm during busy times and to diffuse difficult situation with customers.

Confidential

Dining Room Manager

Responsibilities:

My duties included but not limited to managing the dining room operation (staffing, monitoring service quality and customer satisfaction), developing the business (creating a delivery operation, adding online and Facebook presence) and handling crisis/ issues that may arise in daily business.
I possessed a calm confidence, quick decision-making and people skills, which are very important in managing a busy restaurant.
I had resolved or led my staff to overcome many challenging situations throughout the years. One example was when I had to coordinate evacuation of the restaurant staff and customers within 15-30 minutes as the kitchen overheated due to record-breaking hot summer temperature