Program Manager Resume

SUMMARY:

Guides organizations, ensuring that team members understand how their contributions facilitate the company s success, and directs their efforts to ensure that the company s goals and customer needs are met. Leads cross - functional teams to deliver quality solutions while minimizing development costs and defects.
Led SAAS product team. Responsibilities included product management, software development, QA, technical publications and technical support. Collaborated with domestic and Asian business rganizations to grow the service s annual revenue from $1.5M to $13M.
Assumed responsibility for a critical contract where project progress was behind schedule. Within 8 weeks led revision of the schedule, succeeded in resetting key customer s expectations and gained customer approval of the revised plan.
Result: Prevented cancelation of a contract worth $4M which provided the company s primary and critical source of cash flow covering the majority of the company s operations.
Assumed responsibility for a software development and support organization and succeeded in addressing customer dissatisfaction with quality and timeliness in delivering patches and enhancements.
Result: Gained customer satisfaction with improved delivery, which reduced growing threat of losing significant portion of $500K in annual renewal licenses.
Negotiated fulfilment of IT development team s responsibility to meet impending milestones.
Result: Prevented delay of software enhancements into the following fiscal year.
Led product process re-engineering to identify and rectify trouble spots in existing process.
Result: Leaner process led to improved planning, scheduling, release and quality of deliverables which resulted in improved customer satisfaction and retention.
Managed team building effort addressing staff personality clashes and poor performance.
Result: Better team cohesion and higher quality deliverables. Team achieved delivery to schedule for the first time in its existence.
Emphasizes the importance of quality deliverables, where quality equates to:
Deliverables that meet customer needs. Customer willingness to adopt/embrace deliverables because they facilitate improved productivity. Customer belief that the cost and effort to adopt the deliverables represents a good value proposition.
Ten plus years of experience leading all aspects of projects from inception/concept through delivery.
Leads teams in identifying and insuring that requirements meet customer needs.
Leads project planning, including balancing both business and customer priorities; manages schedule estimates and execution to deliver solutions that result in customer satisfaction.
Develops key project objectives and scope; analyzes and communicates project progress to customers and internal stakeholders including interdepartmental project team members at all levels.
Leads formulation of development options, and utilizes interdepartmental collaboration and influencing skills to achieve win - win solutions.
Continuously monitors / tracks progress with an eye toward identifying risks and obstacles. Leads identification of alternatives for problem mitigation, and coordinates choice and implementation of preferred option.
Able to learn new markets and/or technologies: In multiple positions was responsible for leading teams addressing a new market and/or employing technologies without having prior experience with either.

WORK EXPERIENCE:

Confidential

Program Manager

Responsibilities:

Identified risks associated with cross functional project and developed options to mitigate those risks.
Negotiated schedule change that avoided delay into the following fiscal year.

Project Coordinator

Confidential

Responsibilities:

Coordinated cross - functional team to produce realistic planning and forecasting as basis of schedules.
Recognized for coordination of teams in delivering annual trade show demos ( 2006 and 2007 ) in most efficient manner.

Sr. Project Manager

Confidential

Responsibilities:

Led software development team.
Collaborated in establishing strategic direction, and led tactical planning and execution.

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