SUMMARY:

• Information Technology Program/Project Manager position that will challenge my business, technology, and people skills - providing the basis for new, innovative, IT systems delivering specific, focused business value and impact.
• IT professional with more than 16 years of experience in the industry with strong domain knowledge in Telecom B/OSS space and experience in managing medium to large IT programs/projects
• Domain Experience: 13+ years of experience in Telecom domain; Worked with different communication service providers across the globe through Implementation, Consulting and Pre-sales engagements. Have exposure to various BSS / OSS solution for communication service providers offering Mobile, Fixed Line, Broadband and TV (DTH/IPTV) services
• Project Management: 8+ years of experience in managing Medium to Large IT programs/projects in Telecom BSS/OSS
• Program/Project Management, Scope, Schedule, Quality, Cost Management, Resource Management, Risk Management, Stakeholder Management, Vendor Management, etc.
• Delivery Expereince: Experience in Global Delivery Model; onsite/offshore delivery; Handled multiple types of projects - Development, Implementation of COTS products, Systems Integration, Maintenance and Production support. Worked on both agile (SCRUM) and waterfall methodologies.
• Global Exposure:Have exposure to various geographies across the globe including APAC, Europe, Middle East, Latin America, and USA

TECHNICAL SKILLS:

Managerial: Program/Project Management, Program Governance, Delivery Management, Operational Excellence

Functional: Product Life cycle management, Customer Care, Order management, Provisioning, Mediation and Billing

Software: Java, C, C++, PL/SQL, UNIX shell scripting, Developer 6i, Developer 2000, Oracle Web Application Server, Oracle database, Kenan/FX

Tools: Eclipse, Rational Clearcase, Rational Purify, Sun Workshop, IBM Visual age for Java, Designer2000, Hudson Continuous Integration, JIRA With Greenhopper, MS Project

Operating systems: HP-UX, IBM AIX, Sun Solaris and Windows

PROFESSIONAL EXPERIENCE:

Program Manager - Application Development Services

Confidential

Responsibilities:

• Overseeing management of multiple projects within the program, approving plans, and aligning necessary resources and funding.
• Guiding several releases in designing and developing projects through production stage.
• Collaborating with management teams to deliver assigned programs - Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.
• Developing and initiating internal projects to improve program delivery within specific timeframes.
• Directing the recruitment process of key employees and the selection of consultants.
• Resource Management: Recruitment, Mentoring/Coaching, Performance Appraisals, Competence Development e
• Pre-sales and Sales Support by responding to RFPs with feasible solution and commercial quote
• Implemented governance including risk, quality, change management, schedule, and financial management; and improved operations
• Developed templates for release level planning, managing interdependencies, risk management at program/release level
• Implemented tools/automation and best practices, which in turn became organizational process assets.
• Developed telecom domain courses to increase domain competency with in the program area/account/vertical
• Proposed agile model for developing STP dahboard product (first agile implementation in the portfolio) and successful in delivering the same
• Defined a scrum framework for the portfolio. Deinfied Scrum artifacts (Product backlog, spring backlog, Definition of Done) and defined Scrum ceremonies to follow (Sprint Planning, Sprint Review, Daily Standup and Sprint retrospective).
• Implemented agile best practices (Continuous integration, best coding practices, pair programming, Test Driven development using Junit, Simple Design) and delivered content to agile workshop to publish the best practices in our agile delivery to other teams in the organization
• Evaluated various agile tools and made recommendations
• Delivered a business case study to prove XP fits for an existing program - changes for marketing promotions

Delivery Manager

Confidential

Responsibilities:

• Worked with Global Delivery Organization (GDO) of Nokia Siemens Networks (NSN) to setup Solution Delivery Centers (SDC) and delivered Systems Integration (SI) projects in OSS/BSS domain for NSN s global customers.
• Responsible for end - to-end delivery aspects of SDC program, which primarily includes the following
• Pre-sales support to help NSN respond to RFP s from its end customers
• Delivery of SI projects taken up by NSN
• Technical support of implemented solutions

Delivery Manager

Confidential

Responsibilities:

• Delviery of billing product upgrade (from Arbor 10.0 to Kenan FX2.0) for British Sky Broadcasting (BSkyB). The upgrade work includes
• Porting of Batch jobs and reports around Billing
• Porting of key API integration messages between Billing and CRM
• Introduction of Continuous Integration (CI) and Test Driven Development (TDD)
• Development of automated component acceptance tests
• Developing project team
• Directing and Managing project work
• Resource and Risk Management
• Managing stakeholders expectations

Project Manager

Confidential

Responsibilities:

• Developing Provisioning solution using Comptel InstantLink to enable retail provisioning
• Developing Data Warehouse solution using Oracle Warehouse Builder with extraction of data from both new source systems (Billing and CRM) and existing source systems
• Developing interface between new billing system and existing collections system
• Developing Project Management Plans and Project team
• Directing and Managing project work
• Scope, Schedule, Quality and Cost Management
• Resource and Risk Management
• Managing stakeholders expectations
• Client Liaison, Prepare dashboard for management reviews, conducting steering committee review meetings
• Managing P&L and other operational levers

Confidential

Responsibilities:

• Consulting for Alestra, Mexico based eTOM™ business process framework -
• Analysis of existing business processes in Fulfillment and Assurance and re-definition of the processes in line with eTOM™
• Product Lifecycle Management (PLM) process definition and Implementation Recommendation
• Recommendations for overcoming the gaps and issues in process/IT systems and Implementation Roadmap
• Solution for consolidation of Billing and order management systems for Optus, Australia, opportunity worth 15mn USD
• Mobile Payment Convergence Proposal for Celcom, Malaysia, opportunity worth 10mn USD
• BSS solutions to Singtel, Mobile One, StarHub, Deutsche Telekom for Singapore’s Next Generation National Broadband Network (using FTTP), opportunities worth 12-15 mn
• Billing Convergence Proposal for CTM, Macau, opportunity worth 20mn USD

Project Manager

Confidential

Responsibilities:

• Delivery of Implementation Planning and Analysis (IPA) & Solution design
• Developing Project Management Plans
• Acquiring and developing project team
• Directing and Managing project work
• Scope, Schedule, Quality and Cost Management
• Resource and Risk Management
• Client Communication, Vendor coordination, Delivery
• Managing stakeholders expectations
• Client Liaison, Prepare dashboard for management reviews, conducting steering committee review meetings

Confidential

Technical Lead, Project Lead

Responsibilities:

• Development of HR Management Systems for Emirates Group

Confidential

Developer

Responsibilities:

• Development of Web Application for State Accounts Department
• Development of Integrated Employee Management Systems (IEMS) for SAIL 9