Program Manager Resume San Jose, CA - Hire IT People

SUMMARY:

5.5 years+ of product and project management across global business and technical teams with Fortune 500 companies.
Proven aptitude for mastering new skills infast - paced,demanding environments.
Plan improvement, cross function management between different departments.
Strong communication skills with customers/internal teams.
Finished the excel exam and scored as a top 10% user.
Host daily production meeting with senior staff and clients with MS PowerPoint.
Understanding every single step of the server production process.
Experience working with contract manufactures.
Proficient with PM and CRM tools (SAP, Oracle)
6 years customer service rep, deliver professional solutions and assist clients.

TECHNICAL SKILLS:

SKILL: Product management, roadmap planning, project planning, project management, business process analysis/design, customer relationship management (CRM). NRE/PPV account claim system. SAP R3 (ERP), Oracle. Six Sigma Tools, OracleE - BusinessSuite Shop Floor, Supply Chain Management, ADS System (Advantage Database Server). MS Word, MS Excel, MS PowerPoint, Siebel, Oracle Utilities Customer Care, Adobe Flash, Adobe Photoshop. Cisco ERP. B2B Management tools, Waterfall, Lifecycle knowledge. Fluent in American English and Mandarin Chinese / Taiwanese both written and spoken.

WORK EXPERIENCE:

Program Manager

Confidential, San Jose, CA

Responsibilities:

Manage multiple projects, coordinate between RD teams and customers.
Provide product forecast, roadmap and build schedules
Strong communication skills: provide clear direction to the RD engineers.
Full product life cycle experience.
Generate quotation and price negotiation with vendors.
Build up professional relationships with potential customers.
Identify project roadblocks and provide clear solutions to ensure the products can be delivered within the planned schedule.
Sell/Manufacture customized antennas in the consumer mobile devices market.
Provide weekly project status reports with MS Excel, MS Word.
Held presentation to new customers and upper management team with MS PowerPoint.
Held conference call with customers and RD team with Join Meeting application.

Product Manager

Confidential, Fremont, CA

Responsibilities:

Customer service, provide solutions to customers.
Process the priority and expedite orders with SAP/Oracle system.
Generate working orders through SAP.
RMA/Dispatching process through Oracle system.
Providing daily progress report to customers with MS Excel.
Supply Chain management: communicate with third party vendors to ensure the production line has sufficient raw materials in stock and avoid material shortages.
Coordinate between customer and engineering team to solve BOM configuration issues.
Inside sales, monitoring the materials flow between different BUs and B2B sales transaction.
Budget, invoice monitoring, and cooperate with the accountants for the budget reports.
B2B sales: sell Blade/Rack server components to other contract manufactures.

Manufacture Product Planner

Confidential, Fremont, CA

Responsibilities:

Monitoring the production line (RACK Series) on daily basis to insure the products are manufactured in the right path and the right amounts in order to fulfill the annual quota.
Developing and analyzing daily progress report to the customers with MS Excel.
Communicating with third party vendors, to ensure the production line has sufficient raw materials in stock and avoids material shortage.
Product road mapping. Provided up to 12 months of product roadmap planning for customers.
Generated quotation, sales orders, purchase orders through SAP system.
Cross function, multi tasking and coordinating between operation, engineer, and production team.
Production control; process orders via SAP and Oracle system for RACK and Blade Server series.
Manage 20 million dollars worth of materials; purchase and sell them between different BUs.
Project management: customer service, work with testing engineers and provide the solution to customers.
Supply chain management: ensure the production line function properly without line down issue (such as material shortage, testing issue)

Customer Service Rep

Confidential, Mountain View

Responsibilities:

Manage the database of clients with various software (MS Excel, Word).
Case delivery, clientfollow-up,files compiling and background research.
Set up professional seminars and meetings.
Strong communication skill.

IT/Network technician

Confidential, San Jose

Responsibilities:

Trouble shooting for software and hardware. Ensure the network system work functionally.
Created, deployed, maintained and administered database applications used in eCommerce.
Provide customer service such as assisting them to use company products.

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Program Manager Resume

San Jose, CA

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