SUMMARY:

• Dynamic and versatile Leader with hands - on Program / Project Manager leading diverse teams to design and implement successful programs that align business and IT objective and deliver rapid results Leadership | PMO Development & Project Management | Strategic Planning
• Energetic, trusted, and detail-oriented Senior Program Manager and strategic solutions provider with outstanding project management and conflict management skills. Accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level initiatives.
• Conflict Management
• Change Management
• Stakeholder Management
• Risk & Issue Management
• Agile & Waterfall Methodologies
• Turnaround Operations
• Cost/Benefit Analysis
• Staffing & Resource Management
• Financial Modeling

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Security Program / Infrastructure Project Manager

Responsibilities:

• Windows 10 Preparation & Deployment; including Office 2016/O365
• Cisco Wireless Access Point - global upgrade iWAN / MPLS upgrade - global upgrade
• Completed SCCM installation and upgrade
• Managed Office 2010/2013 Upgrade to Office 365

Confidential

Sr. Project Manager

Responsibilities:

• Data Security Project; Data Feed, Firewall Rules Implementation;

Confidential

Sr. Program Manager - System & Infrastructure

Responsibilities:

• Led SCCM installation and upgrade projects
• Windows 10 Upgrade and deployment

Confidential, Pleasanton, CA

Sr. Security Program Portfolio Manager

Responsibilities:

• Led eMail archival Program Management for 10 programs in multiple environments
• Facilitated Security Remediation efforts for 25,000 servers based on Qualys reporting
• Developed KPI’s and Core Metrics for Clients and Senior Management
• Led patching efforts for all Production and Non-Production environments
• Partnered with Networking, Operations and Engineering teams to accomplish successful upgrades
• Recruited Staff and Management of System Administrators
• Manage business relationships across units in US, UK, Canada, Singapore
• Lead Client Remediation Meetings; Risk Identification and Mitigation
• Managed 5 System Administrators

Confidential, San Francisco, CA

Sr. Infrastructure Project Manager

Responsibilities:

• Led upgrade effort and combination of Virtual Private Network (VPN) appliance and users
• Project Manager for installation of Dual-Factor Authentication and Configuration; Network Access Control appliances and configuration; including RFP, Proof of Concept, and implementation
• Worked within PMO to standardize project templates and weekly executive reporting
• Project Managed installation of Event and Log Monitoring appliances and configuration
• Contract / Project completed

Confidential

Sr. Infrastructure PM

Responsibilities:

• Lead PM for multi-clinic transition to EPIC - Electronic Medical Records & Clinical Transformation
• Managed deliverables to meet stakeholder expectations and provide project updates
• Led eMail and User Migrations; including technical and communication templates
• Managed Internal Team and Vendor Milestone and Deliverables
• Hardware replacement, software testing and facility upgrades
• Developed and modified service desk management Use Cases, Workflows and Knowledge Base
• Contract Engagement completed

Confidential, Concord, CA

Sr. Project Manager

Responsibilities:

• Managed Migration of users: Active Directory, Exchange to Office 365 (cloud), Wireless, VPN, and End User
• Managed Data Center migration to new Co-Location facility
• Managed Internal Team & Vendor deliverables

Confidential

Sr. Project Manager

Responsibilities:

• Managed Multi-entity Citrix/VM/Server/Workstation upgrade
• 13,000+ user migration to Office 365; Operating System Upgrades (Server/Workstation)
• Produced Project Plans; Provided Worldwide Coordination in Thailand, China, Philippines
• Development of Project Communication update strategy; and PMO Templates and Deliverables;

Sutter Health

Sr. Project Manager

Responsibilities:

• Led Sutter 6-Hospital Epic Implementation; Multi-million $$ project
• Led Clinical Transformation & Implementation, EHR device deployment and Application readiness
• Prepared action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change, deployment and steady state support
• Developed financial and forecasting objectives; prepared and managed budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Recruited deployment team; worked closely with vendors to ensure product availability and delivery
• Managed Stakeholder expectations and communications in a highly matrix-ed Organization

Confidential

Director of IT Operations / PMO

Responsibilities:

• Developed IT strategies for short and long-range goals; including budget guidance
• Led Clinical Transformation with EMR upgrade; Meaningful Use; 5010 (data transfer) upgrades
• Managed a number of construction projects including OSHPD 1 projects
• Established and Led EMR and Application development and update; ICD-10 and 5010 upgrades
• Manage 24x7 Technical Operations; including Tier 1-3 support;
• Managed and coached a support team of 8;
• Reduced operational costs by 30% by negotiating vendor contracts and initiating vendor performance standards;
• Developed Project Management Office; including templates, KPI and metrics
• Implemented new ticketing system; reducing service call queue times and improved customer SAT
• Developed and led customer satisfaction surveys and improvement program
• Develop departmental budgets and managed expenditures
• Position eliminated

Confidential, Las Vegas, NV

Director of IT Operations

Responsibilities:

• Created IT Operations Team; recruited, hired, and coached team
• Support for all lines of business - front of house, back of house and ancillary operations
• Systems Support for IGT, Gaming and Pit Systems, In-Room Systems
• Led Installation, configuration and support of over 4,500 devices; including 500+ iPad / iPod devices
• Developed and Co-Led PMO including Templates, CAB/Change Control Process
• Developed Tier 1-3 Support standards including creation of new process flows;
• Developed installation and support plans for technology used on the property
• Planned and implemented escalation of systems and application recovery plans
• Led and Participated in Go-Live and Property Activation activities
• Managed Vendor Delivery of Audio/Visual Conference Rooms
• Supported gaming, hotel and back of house applications; troubleshooting & operation
• Created Use Case Scenarios and Operational Documentation
• Developed and delivered executive operational reporting; KPI and metrics
• Developed and negotiated sustainable Service Level Agreements with business partners and vendors,
• Developed use case plans for applications testing, turn-over and support
• Managed Vendor support turn-over activities to operations
• Resigned - to move back to bay area and take care of family matters in CA

Confidential

Sr. Infrastructure Project Manager

Responsibilities:

• Project Management Office
• Radiology department upgrades - included OSHPD and ancillary clinics
• Led a LEED’s based facility upgrade; additional department facility moves; Clinic Activations
• Management of $25M portfolio of construction and IT projects; OSHPD 1
• Network and Data closet build-outs and remediation; deployed wireless solutions
• Developed Business Continuity plans with departments and managers
• Managed migration of applications to data center; development of Use Cases
• Negotiated and managed service level agreements for vendors and users
• Facility and Clinical Office Planning, Moves and Support; Go Live activities
• Clinical / Workflow Transformation; Facility planning and staff moves;
• Management of 15 simultaneous projects; created project and master tracking templates
• Created Budgets to meet Project budget creation and management
• Resigned to take position at Confidential