SUMMARY:

• Professional IT Project Manager with over 24 years of managing projects spanning 8 - 24 months. I currently manage project teams across several countries, with up to 30 people and budgets of $26 million dollars plus. Industry experience includes Product Management, Information Technologies, VOIP, Financial, Telecommunications, Insurance, Printing, Publishing, and Agriculture.
• Project Management: Establishing new PMO, Project planning and initiation, estimation, requirements definition, budget tracking, issues tracking and resolution, QA/QC, implementation, on time and on budget delivery and closeout. * Software Development: All phases of the development and delivery lifecycle using Agile and waterfall processes. Communications: Status updates to all business stakeholders, IT Management, budget analysis, and PMO reporting. * Leadership: Team Development including setting expectations, performance coaching and, hiring staff and coaching low performers.

TECHNICAL SKILLS:

Project Management: Agile and Waterfall SDLC process flows, CMM, Optimal Trace, PM Point, SharePoint

Operating System: MS Windows 2000/2003 Server, Linux, UNIX.

Network: TCP/IP, DHCP, WINS, DNS, SAMBA

Internet Security: Watchguard Firewall, Cisco Pix Fire Wall

Hardware: Compaq, HP, Sun, Hitachi, Xiotech, Dell Server, IBM AS/400 3Com, router, hub, switch, Disk Controller, Network Storage Appliance, etc.

Internet: Sndmail, MS Exchange Server 5.5/2000, MS Outlook, IE, FireFox

Netscape, HTML, IIS, Apache, Telnet, ftp, SSH, SSL

Database: MS Access, MS SQL Server 7.0/2000, MySQL, and Oracle 8i and 9i

Application: Veritas, Backup Exec, Net Backup, Virus protection, Niku Project Workbench, MS Projects 2007 and 2010, Clarity PPM

Programming: Visual Basic, RPG, Cobol, Delphi

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential

Responsibilities:

• Managed several projects from start up through implementations for clients in the US and in Canada using both Agile and waterfall project management. Managed invoicing and financial tracking for internal and external customers on a monthly basis * Involved in pre-sales engagements and presentations in order to secure customer contracts Involved in project planning and mobilization for a large customer in Hong Kong.

Senior Project Manager

Confidential

Responsibilities:

• Worked with Hospital Business units to develop High Level program requirements and budgets. Worked with the EPMO to develop Program level status reporting and governance. Worked with the EPMO to define current process flows and future process flows relating to Project Management PMI project standards and Quality Assurance Health checks.

Senior Project Manager

Confidential

Responsibilities:

• Worked with Business units to develop High Level program requirements and budgets. Worked with Business units to develop Program level status reporting and governance. Helped First Data Project Managers transition into the project once the high level Clarity concepts were approved and transitioned into formal projects. Worked with the business units to define current process flows and future process flows relating to Key management and Pin Security Compliance audits.

Senior Project Manager

Confidential

Responsibilities:

• Took over the project management for development and installation of the FINEOS Life Claims system at Confidential when the customer was unhappy with the progress of the current project.
• I managed the Confidential and Confidential resources were brought in and the project was successfully implemented within the new timelines agreed on with LFG.

Senior Project Manager

Confidential

Responsibilities:

• Manage the development and implementation of Confidential Policy, Claims and Billing systems at Georgia Farm Bureau.
• Manage the development and implementation of the Confidential WCMS system at Texas Association of School Boards.
• Manage the development and implementation of Confidential Single Bill and Account Bill at Michigan Millers.
• Manage the development and implementation of Confidential Policy system at Cameron Mutual. Assist in the project management for Plymouth Rock s implementation of Confidential Billing system. Assist in the RFP and RFI response for several new Confidential customers. Develop several new process flows and forms for the change management process internal to Confidential .

Senior Project Manager

Confidential

Responsibilities:

• Manage the development and implementation of a new MS Reporting Services environment. Manage the development and implementation of new reports using Crystal Reports and Ms Reporting Services resulting in an elimination of a third party product and saving the state over $40,000 a year in software costs.
• Manage the software development and implementation of new application interfaces using MS Access and .NET resulting in the reduction of their data entry staff by 30%. Manage the development of new work flows based on the new software resulting in a reduction of their daily processing and redundant handling of data. Manage the software of the customer on the new software resulting in a reduction of their dependencies on third party software vendors and consulting.

Senior Application Project Manager / Operations Manager

Confidential

Responsibilities:

• Manage the development of new recording product releases resulting in on time and on budget implementation of 3 new product lines. Manage the development of custom software changes for customers resulting up sales of our product to several new customers. Partner with pre-sale and post-sales marketing teams to provide customer satisfaction and ensure sales to over 40 customers. Manage the operations team to develop new operational procedures resulting in 100% of customer service level agreements met or exceeded.

Technical Resource Manager/Senior Project Manager

Confidential

Responsibilities:

• Managed the conversion of the SAP output from the mainframe to a new online document management system resulting in faster report distribution and cost savings of over $30,000 per year. Ensured all projects exceeded CMM assessment rating of at least a 3.0 resulting in an average of 3.8. Managed the technical resource teams to develop new operational procedures resulting in 98% of customer service level agreements met or exceeded.

Sr. Project Management Consultant

Confidential

Responsibilities:

• Managed the conversion of the SAP output from the mainframe to a new online document management system resulting in faster report distribution and cost savings of over $30,000 per year. Involved in establishing a new project management office for Confidential Insurance Company Involved in establishing new PMO for Confidential Insurance Company resulting in improved CMM ratings.

Application Development Manager

Confidential

Responsibilities:

• Established and managed five business process teams across North America to develop new business procedures and software for 58 branches. Managed the deployment of a new client server product to 120 branches within the United Sates resulting in improved health care services.

IS Group Application Project Leader

Confidential

Responsibilities:

• Implemented all AS/400 upgrades for all group divisions resulting in improved technology across divisions. Led group-wide projects including EDI transmissions of production data between several divisions and their external customers resulting in reduced work across divisions. Helped create a new division in South Daytona Beach resulting in improved market response for our customers. Migrated from the existing IBM System 36 and 38s to an AS/400s resulting in higher processing capacity.