SUMMARY:

• A versatile professional with 18+ years of experience in Project Management, Business Analysis, Application Development and Support across IT, Telecommunication, Travel & Retail domains.
• Handled functions pertaining to the Project planning - tracking, Customer Management, Risk management, Change Management, Requirements Management, Designing and implementing technical solutions.
• Demonstrated excellence in steering various assignments like interacting with clients, managing client challenges, providing client solutions. Adapting quickly to dynamic business environments and adopting pragmatic approach in improvising on solutions and resolving complex business issues.
• Comprehensive experience in onsite Project Management, leading technical as well as BA teams, SPOC for US clients and multiple third party vendors.
• Excellent in implementing GDM and delivering quality in time outputs. Highly effective interpersonal and communication style. Proven abilities in working across various geographies in various project phases, guiding team members and enabling knowledge sharing among the team.
• Project planning, tracking, issue resolution, risk management & reporting - at onsite locations, in PM capacity.
• Handling client interaction for requirement gathering, finalization of functional specifications; generating and compiling reports based on findings with causes and solutions to systems issues.
• Engaging and coordinating Business Analysis sessions for understanding client business processes.
• Integration with cross-functional modules, integration testing & extending Post Go-live support.
• Conducting process and system studies and coordinating with team members for System Designing & Integration, Application Maintenance, etc.
• Implementation and Support of Warehouse application
• Ensuring delivery & implementation of projects as scheduled and ensuring compliance to quality standards.
• Working on proposals - analyzing client requirement, understanding challenges in meetings them, working on creative solutions by utilizing core strengths of the organization & designing responses.
• Proficient in multi-tasking and working on multiple projects simultaneously.
• Experience in diverse industries including Telecom Manufacturing, E-Commerce, B2B, B2C, E-Travel, E-Survey, ERP(SAP)
• Excellent written and verbal communication skills with good interpersonal skills

TECHNICAL SKILLS:

Packages: Microsoft project, Visio and Crystal reports

Database / Technologies: SQL server-2000. Access, X 25, ATM, WCDMA

UI Development Tool: iRise

Operating Systems: Windows, UNIX, ITOS

Software Languages: C, C++, Java, HTML, XML

Project Management Tool: Basecamp

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, Edison, CA

Responsibilities:

• Planning and implementation of New business requirements, Liaison between the business and all other members of the partner
• Implemented PMBOK methodology for project management
• Develop capital budget plans and requests including qualitative analysis and risk assessment
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Oversee the project lifecycle for in-house projects from inception to completion ensuring requirements are collected, design reviews are held, budgets/timelines/priorities are respected, documentation is maintained, and final hand-offs with are performed
• Interacted with stake holders and the project team in all the Blueprint session to make sure the requirements are captured from the business in order to effective delivery of the project
• Designed and implemented procedure and guidelines for Business Process Integration for the monitoring and tracking the entire new business requirement.
• Researched and developed business process documentation standards using tools and methods to identify process improvements
• Day to day management of project team personnel, communication with key stakeholders and subject matter experts to ensure successful project execution. Initiate to motivate the team to achieve desired project outcome
• Plan and execute reviews of project status with staff and management team and proactively keep stakeholders aware of delivery dates
• Provided Request for Proposal (RFP), Estimation, Statement of Work, Scope of the project
• PMI methodology was applied based on the company’s methodologies and industry standards
• Facilitated user acceptance testing(UAT) with internal and external business partners, manger key issues and defect resolution with Engineering & IT
• Consulted with customers to determine their technological needs. Ensured all related systems and applications were functioning correctly, performing basic monitoring of performance and up-time
• Maintain financial controls and systems for recording, monitoring, forecasting and budgeting all project expenditures
• Coordinate, participate, and document all stages of project development including research, design, programming, testing, and implementation
• Involved with the development team and filled in as Techno Functional expert as needed by the technical & functional team
• Designed the business requirement process needed for the effective completion of the project

IT Project Manager

Confidential, CA

Responsibilities:

• Planning, organization and prioritization of IT projects that support the company’s business goals including development, architecture, quality assurance.
• Oversee company’s Internet Technology, in-house systems, networks and infrastructure. Consulted on all major decisions and long term planning, and is consistently able to develop companies ideas into functional solutions
• Created and maintained project schedule, issue/risk logs, project times, project calendars and assigned resources/tasks. Analyzed project schedules for variance from baseline and used information to document issues
• Subject Matter Expert for client’s ongoing process. Ensured report delivery in a timely and accurate manner to managers, team leads and project managers.
• Supported and built schedule and activities associated with release of end-user delivery readiness.
• Managed and created project scope, project baselines, tracked budgets, work plans and provided detailed documentation of all project tasks. Developed contingency plans and communications when timelines are off plan.
• Manage the overall department budget inclusive of labour distribution expenses, project expense/capital, and proper forecasting to keep budget variances within tolerance
• Managed the reservation systems development project providing the revenue for the business which increased the revenue turn over 28% of the business
• Oversee the reservation system operations which included forecasting cost analysis, risk management, fleet availability, rate management
• Oversee company’s Internet Technology, in-house systems, networks and infrastructure. Consulted on all major decisions and long term planning, and is consistently able to develop companies ideas into functional solutions
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop project plans and associated communication documents.
• Develop capital budget plans and requests including qualitative analysis and risk assessment
• Effective use of resources delegate tasks and responsibilities to appropriate team member.
• Track project milestones, deliverables, project constraints, risk.

IT Manager/Network Engineer

Confidential, CA

Responsibilities:

• Design and developed security measures for the system to regulate access to data and prevent unauthorized modification, disclosure and destruction of the system.
• Created and maintained project schedule, issue/risk logs, project times, project calendars and assigned resources/tasks. Analyzed project schedules for variance from baseline and used information to document issues
• Subject Matter Expert for client’s ongoing process. Ensured report delivery in a timely and accurate manner to managers, team leads and project managers.
• Designed and implemented a computer network system connecting all existing operating locations
• Designed an integrated software system for complete business operations including data bases, reservations, accounting, billing and payroll, planning and implementing of enterprise wide software, system integration and quality assurance, trouble shoot, maintained and upgrading the computer software and hardware systems. program was designed for all the employees for the use of the day to day application. Knowledge in Search Engine Optimization (SEO) procedures for web positioning
• Innovative at conceptualizing creative and write content for online and offline promotions
• Ability to conceptualize Revenue Generation Programs

Software Developer

Confidential, NJ

Responsibilities:

• Developed Data Collection Tool (DCT) Server module debug tool for performing local call processing and OA&M functions for WCDMA BTS equipment.
• Design of HLD, LLD for the DCT module
• Development of DCT server code using C++ on UNIX, VxWorks and Unit test plan for DCT module.
• Development of the GUI for the users to perform the desired maintenance and debug functions.
• Developed a MT-USER-Guide document.

System Analyst

Confidential, Raleigh, NC

Responsibilities:

• Development of the GUI for the users to perform the desired maintenance and debug functions.
• Developed the code and the UTP for the module.

Software Developer

Confidential

Responsibilities:

• Developed Firewall to control the traffic in NT network using Java, which enables the client when sever need to be accessed.
• Firewall module was developed using the distributed technologies RMI.
• Developed the code and the UTP for the firewall module.

Tutor & Lab Demonstrator

Confidential

Responsibilities:

• Designed experiments to aid students in understanding communication system
• Taught students the Telecom Protocols and the using of network monitoring tools, simulation of networks using OPNET.
• Taught students in installation of Windows NT operating system.

Software Engineer

Confidential

Responsibilities:

• Design and development of Line Card for IPX-64 Packet switching exchange which is a node for Packet Switch Public Data Network(PSPDN).
• Design and development of unit test application for ASCC/SSCC card for IPX-64 exchange.
• Design analysis for the Data Link Layer (X.25) software application
• Development of the test plans for the DLL software.
• Development of Level 1 layer parameters, internal timers of level2, CI.
• Development of code using Assembly language, C and C++. the production staff for the troubleshooting of the equipment.