SUMMARY

• 6 years of professional experience as a Business Analyst.
• Have excellent written and oral communication skills.
• Communicated directly with the client and gather details of requirement
• Involved and contributed in converting the requirements into effective business design
• Led planning meetings, JAD sessions, analysis development, test inspections, and other project meetings throughout product life cycle
• Conducted interviews and developed business cases to implement process changes, and instructed clients on new processes and procedures.
• Experienced in project planning, project design, creating functional specifications, data flow diagrams and test plan documents.
• Strategized project scoping and specifications documents, to clearly communicate the project roadmap.
• Translated user requirements into technical specifications and mapping the process design, workflows for SDLC with documenting and managing business requirements.
• In - depth knowledge of Rational Unified Process (RUP); risk engineering; data modeling and mapping; and design using UML, Rational Rose, and Visio.
• Thoroughly worked with MS Office, MS Project, and MS Visio on various projects.
• In-Depth knowledge SDLC.
• Comprehensive knowledge of complete Software Life Cycle Development from gathering requirements.
• Created UML diagrams, including Use Case diagrams, Activity Diagrams using MS Visio and Rational Rose.
• Experienced in Use cases, user business stories, UI specifications.
• Participated in meetings with business process owners, SMEs (subject matter experts) and marketing team for Requirements gathering in definition stage.
• Worked with various business process and systems modeling Tools: data flow diagrams, process models and use case scenarios.
• Experienced in variety of automated testing tools.
• Experienced in providing clear and precise memos to communicate changes that have been tested.
• Excellent organizational, interpersonal, communication, written and documentation skills with good process management skills along with ability to gather requirements to bring out quality product.
• Excellent analytical and problem solving skills with ability to handle multiple tasks effectively and quickly master in new concepts and subjects.

TECHNICAL SKILLS

Testing Tools: WinRunner, LoadRunner, Rational, QTP, Quality Center

Bug Reporting Tools: Test Director, Rational Clear Quest, MS Excel

Operating System: Windows 98/ 2000/XP, UNIX Windows 2000 Server

Databases: MS SQL, Oracle, MS Access

Technologies: COM/DCOM, .NET, Web Services

Languages: SQL, TSL, VBscript

Methodologies: SDLC, RUP, UML, RAD, JAD, CRM,AGILE

PROFESSIONAL EXPERIENCE

Confidential, Worcester, MA

Sr. Business Analyst

Responsibilities:

• Gathered business requirements from users and used Rational RequisitePro for documenting the requirements.
• Analyzed and documented business requirements and detailed design for full understanding of the business; converted business requirements to functional specifications.
• Worked with the lead BA to develop structured business requirements and functional specifications.
• Performed gap analysis to identify product differences between the Hanover and OneBeacon BOP product offerings.
• Identified business rules, user requirements, functional requirements and non-functional requirements for BOP Book Roll project.
• Maintained BA specification change log and communicated changes with business, development and QA/testing team members regarding issues and resolution of open items.
• Worked with Data Analysts to create Data Flow Diagram (DFD), Entity Relationship (ER) Diagrams and Use Case Diagrams.
• Conducted peer reviews and walkthroughs with business analyst, quality analyst, developers, managers and business end users.
• Monitored client expectations through client involvement and communication throughout the lifecycle of the project, educate clients and stakeholders on the benefits and risks associated with the project.
• Assisted Project Manager in handling the change control process.
• Monitored project efficiently to complete on time and within budget with Project Manager.
• Creating high quality management reports using MS Excel using formulas, pivot tables, macros, and producing
• Executing SQL Queries for checking duplication in records.
• Involved in various testing effort including Shakedown, Integration and UAT.
• Used HP Quality Center to log in new defects and resolution of defects.

Environment: Rational RequisitePro, Quality Center 9.2, MS SharePoint/Excel/Visio, Oracle SQL Plus, IBM DB2, HTML, xHTML, XML, Serena Changeman Version Manager v8.1, Citrix v.11, Altiris Agent, Novell GroupWise 6.5, JAVA, XML, Attatchmate Extra 8 - Policy Management System (PMS) mainframe

Confidential, Roanoke, VA

Business Analyst

Responsibilities:

• Elicited requirements from the business stakeholders using various requirement gathering techniques such as: end-user interviews, job shadowing, questionnaires, etc.
• Created “As-Is” and “To-Be” process maps and conducted a gap analysis.
• Created business requirement documents based on high level requirements, and producer manuals.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly and ascertain that requirements were feasible.
• Created a data mapping document for PLS (Personal line System) application, Agent’s web based application (ABIZ) and rating engine (Softrater/InsBridge rate manager)
• Led business analysts and testers during the development and execution of test cases, verifying test results and documented defects.
• Designed Use Cases using UML and managed the entire functional requirements life cycle using RUP.
• Used MS Visio to carry out the business modeling, data modeling, and object modeling efforts to develop the business architecture for rapid and controlled application development.
• Involved in development of Business and Technical Requirements in preparation of Architecture, Strategy, and Design documents for Business Needs and Processes.
• Developed Data Flow Diagrams and Entity Relationship Diagrams.
• Developed test plans, test conditions, and test cases from business/functional/technical requirements.
• Developed Excel formulas for testing and verification of insurance premiums, forward/backward traceability of functional requirements to test scenarios/test cases.
• Trained testers to create test cases and manually calculated insurance premiums by using specifications and insurance rules.
• Used MS VISIO to draw the diagrams required in the development efforts.
• Coordinated and prepared documentation and training for end users.
• Logged in JIRE to log in issues and assigned issues to individuals.
• Created UI Documents as supporting documents for the Business Requirements Documents.

Environment: JIRE, MS Excel/Word/, RUP, Rational Rose, UML, AS/400, IBM DB2, Lotus Notes, Cisco VPN client, Citrix ICA client, XML, HTML, .NET, Web services, UNIX, Windows XP

Confidential, Erie, PA

Business Analyst

Responsibilities:

• Conducted POG (Product Opportunity Gap) analysis with Project Manager and SME’s by analyzing current products in market, their performance, functionality and user reviews.
• Developed prototypes using various methods such as Sketch screen prototypes, visual prototypes and evolutionary prototypes.
• Conducted Brainstorming session to generate ideas with SME’s, Project Manager and Project Team.
• Involved in project management activities with Project manager that included Planning, Development and Work Breakdown Structure (WBS).
• Prepared lists of all Assumptions that impact requirement activities and management.
• Performed RACI Matrix for the project responsibilities allocation.
• Monitored project efficiently to complete on time and within budget with Project Manager.
• Responsible for creating Actor Hierarchies, UML Diagrams sing MS Visio.
• Created use cases and business requirement document (BRD) then converted into system requirement specification (SRS).
• Involved in creating Excel spreadsheets, developing formulas, pivot tables, macros, and producing high quality management reports.
• Wrote extensive SQ Queries for data validation, analysis and manipulation, and maintaining the integrity of the database.
• Executed SQL Queries for checking duplication in records.
• Worked with QA team for Software Quality Assurance.
• Assisted in developing Test plans, Test conditions and Test Cases and performed Testing using MQC.

Environment: XML, HTML, Java, AJAX, MS-SQL Server 2005, MQC, MS Visio, UNIX, Windows XP

Confidential - Durham, NC

Business Systems Analyst

Responsibilities:

• Defined and documented the vision and scope of the project.
• Contributed in Technical Deep Dives for understanding the Business Processes involved in Clearinghouse System.
• Participated in weekly status meetings to present status and in corporate any digressions from the original scope.
• Involved in the formulation of Business Requirements Document (BRD) for IVR.
• Used SDLC RUP Methodology for the project.
• Used MS-Visio to draw Sequence and Activity Diagrams.
• Analyzed the “As is” and “To be” system documents to show the current and proposed functionalities of the system using MS VISIO.
• Wrote the Vision and Scope of the Project.
• Performed GAP analysis of as-is and to-be System.
• Identified all Business Operations involved in Clearinghouse System.
• Documented Business Processes involved in Clearinghouse System.
• Created Summary Use Cases for next phase of Forward Engineering.
• Extensive used of UML to draw Business Process Flow, Use Cases Modeling, Sequence, Sequential Diagram and Activity Diagrams.
• Involved in User Acceptance Testing (UAT).
• Wrote Test Cases, performed unit testing and integration testing.
• Extensively used simple and nested SQL statements for testing purposes.
• Worked as a Liaison between Stakeholders and IT department to fill the Gap by using Simple UML Diagrams.

Confidential, MI

Business Analyst

Responsibilities:

• Interacted with end users, Business and IT totroubleshootvarious functional areas of the project
• Worked extensively with SMEs, business users and technical leads in understanding and documenting their requirements pertaining tothe credit card authorization process, approvals,credit riskmanagement and determining interest rates.
• Conducted extensive Business Process Mapping that took into account the objectives of the business, the actual work being accomplished, and, most importantly, the impact of processes on credit card customers.
• Incorporatedcredit riskanalysis mechanisms into the application to reduce risk of defaults on loans.
• Used Agile Methodology in collecting requirements and sending them for development, which was carried using an iterative approach.
• Was involved in customizing the functionalities and designing custom reports usingMS Excel
• Experience in collecting requirements anddesigning prototypes using MS Visio and Axure.This helped the business in better understanding proposed changes.
• Co-authored business requirements document with project teams. Extracted, discussed, and refined business requirements from business users and team members.
• Developed and implemented processes andtools for requirements gathering, Analysis, planning, tracking and delivery using Rational Rose, requisite pro and RUP
• Worked extensively with accounts payable & receivable.
• Developed database model/tables for the backend database.
• Extracted & loaded data usingMS Access.
• Worked extensively with SMEs in understanding and documenting their requirements pertaining toCredit Card Processing,
• Analysis/Mitigation of Credit Risk, Clearance & Settlement, Loan Origination, ARM, Escrow Analysis,maintaining and analyzing customers' Accounting books and many other business Areas.
• Created functional and system specifications for the Credit Card Processing system for the authorization and settlement phases.
• Designed complex user interfaces for virtual terminals.
• Worked with the Business users and tech lead in gathering their requirements and data transaction information.
• Developed and implemented processes andtools for requirements gathering, Analysis, planning, tracking and delivery using Rational Rose, requisite pro and RUP Extract & load data usingMS Access.
• Transforming requirements fromMS Excelto new repository usingRequisite Pro & MS Excel.
• Created abusiness Glossarythat defined the terms used during modeling.
• Designed business models that served to identify requirements and communicate information between teams.
• Useduse case diagramsduring analysis to capture the requirements
• Defined business use cases andactivity diagramsto represent differentworkflowsand association
• Ensured that all non-trivial requirements were specified
• Conductedacceptance teststo verify that requirements were reasonably met.
• Based on the use cases prepared very high level test cases

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS SharePoint, Axure, MS-Project, Windows 2000, MS Front Page, Web 2.0, XML, SWOT analysis, Rational Rose, Rational Clear Case, Rational Clear Quest, Rational Software Modeler, RUP, Agile