Analyst- Salesforce Resume

SUMMARY:

Seeking a quality environment where I can blend my acquired technical and management skills to analyse different businesses, build up customer relationship and to be an integral part of the organisation as a revenue generator and a value creator.
Dynamic professional with more than 40 months of experience in CRM, Business analysis and Research.
Experience in mapping business requirements, designing customized solutions, SDM, PMM with strong analytical skills and ability to analyze business practices and define optimal procedures, conducting QA and UA testing.
Capable at grasping new concepts quickly & utilizing it in a productive manner. Acquired knowledge of new methods and industry trends while undertaking projects.
Strengths:
Analytical and organized; detail oriented with ability to identify needs and implement effective solutions.
Strong Communication Skills, Organizational Skills & Professional Conduct.

PROFESSIONAL EXPERIENCE:

Confidential

Analyst - Salesforce

Responsibilities:

Confidential s production department utilizes Salesforce.com to support its mortgage banking activities and the India - based CRM Administration Group plays a major part in administering and furthering the development of the departments use of Salesforce.com (and its CRM initiatives in general).
Day-to-Day administrative tasks, such as managing user access and security, performing manual overrides to validation requirements
Posting financial metrics to Salesforce
Generation of global reports and dashboards, as well as Custom Views per user feedback
Maintaining the production departments sales pipeline in Salesforce
Compliance of data entry requirements of the mortgage banking network by analyzing internal reports and reconciling data inputs with external data sources (especially those related to compensation).
Business analysis for multiple integration projects related to the Sales as well as the Service cloud.
Created how-to-guides, manuals and videos using Camtasia for users in over 44 branches across the U. S and India.
Carry out UAT prior to all organization level and platform level releases.

Confidential

Research Analyst Trainee

Responsibilities:

Recognizing and analyzing marketing trends and development for a particular industry, and representing the same in the form of a report which includes strategic developments (M&A, JV, and Acquisitions), Product Launches and other Market developments and information.
Content writing
and guiding the trainees as well as create manuals and guides.

Confidential

Analyst

Responsibilities:

Professionals which was accessible to the participants registered with TryLogic, Hyderabadwhere thousands of test patterns and question papers of many top notchMNCs is
Which application enables the user take out the details of amount of loan neededmachine required with to monthly production considering theperformance of the company.

Confidential

Other Accolades

Responsibilities:

Won the the Diamond for my performance in 2013 at Confidential .
Part of Confidential ’s in-house Work-life balance team.
Part of the university’s placement team.
Runners up at Young Manager conducted by S V State University, Tirupati.
Secured third prize for electronic based Mini Project Tele Remote Control submitted at HITS COE.