Project/Program Coordinator Resume Madison WI - Hire IT People

SUMMARY:

I am an experienced customer service management professional and throughout my 10+ years in the field I have become an expert the science of customer relationships, service Management & Project Coordinating.

TECHNICAL SKILLS:

Skills: Banking Banking Experience Coaching Annual Performance Reviews Credit Union Quality Monitoring Leadership CCR Supervisor Flexible and Adaptable Entrepreneurial Spirit Manage Multiple Projects Project Coordinator Ability to work independently Attention to detail Professional Growth Multi - tasking Contact Center Phone Calls Metrics Annual review Call Center Performance Management Project Management Quality Assurance Organizational skills Problem Solver High Energy Assertive Outgoing Persuasive Sense of Urgency Approachable

PROFESSIONAL EXPERIENCE:

Project/Program Coordinator

Confidential, Madison WI

Responsibilities:

Created data room for the investigator contracts group which included a library for materials and project based folders for enhanced cooperation and coordination between project team members
Provided administrative support, including monitoring and tracking project schedule, maintaining the project library, coordinating project office, distributing project communications and collecting project metric

Order Management Coordinator

Confidential, Madison WI

Responsibilities:

Managed life cycles of client orders from the purchase order stage through delivery of the products, or installation of capital equipment within a Medical Facility.
Managed internal and external supply chain orders through ERP fulfilment. Maintained appropriate documentation of all request. Ensure proper policy, Net terms, and conditions met internal policy standards, FDA regulations, Sox standards and 3rd party auditing.
Conducted Account Management support by working directly with inside and outside sales teams. Coordinating demo setups, repairs, deployment of service technicians and contract negotiations.
Participated in general customer service as needed. This included responding to email and phone inquiries, providing quotes and additional support as needed

Customer Service Supervisor

Confidential

Responsibilities:

Trained in order entry, customer service, product consultant and became a team assistant, acting as support for the supervisor's and taking supervisor calls, answering customer service representative’s questions and quality monitoring
Customer service supervisor, interact with customers to provide information in response to inquiries about products and services. Resolve complaints, monitor and assign sales associates, follow up with customers escalations
Provide guidance and support to new supervisors, assisting in the transition from customer service agent to supervisor role making call backs, contacting external clients to provide technical and software support for escalated inquiries. troubleshooting via WebEx, citrix and cloud.

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Project/program Coordinator Resume

Madison, WI

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