SUMMARY:

• I am a Servant Leader with a wealth of experience in cross functional management, as well as policies and procedures execution. As a proven success in conveying vision and direction; I am up for a new challenge and eagerly in search of a role that will allow me an opportunity to utilize my skills to transform plans into specific solutions, and benchmark performance against operational goals.
• Administrative Support
• Process Redesign
• Project Coordination
• Performance Management
• Financial Management
• Contract Development/Compliance
• Revenue Goal/Growth Attainment
• Six Sigma Methodology and Leadership Development

PROFESSIONAL EXPERIENCE:

Confidential - Milwaukee, WI

New Business Replacement Analyst

Responsibilities:

• Analyzes replacement disclosure forms submitted by Confidential Financial Representatives, from all states, for accuracy, completeness and compliance with states regulations.
• Responsible for meeting the state notification deadlines 100% of the time.
• Analyzes the replacement disclosure forms for mathematical errors, improper response to questions and completeness.
• Analyzes sales materials for compliance with state replacement and illustration regulations, and if necessary, requests additional documents from the financial representative.
• Effectively handles and manages pending case volume, case follow-ups, and the unassigned case reports.
• Utilizes and develops a working knowledge of proper resource material and manuals.
• Analyzes notification forms submitted by replacing companies, for accuracy, completeness and compliance with state replacement regulations.
• Corresponds with replaced companies when the replaced company notifies Confidential of inaccuracies in figures for policies on disclosure statement or requires additional information in accordance with state regulations.

Confidential - Milwaukee, WI

Assistant to the Communications Executive Director / HR Special

Responsibilities:

• Manage all corporate travel arrangements and coordinate pre-planning of trips
• Conduct research to prepare, gather and proof briefing materials
• Manage monthly expense reports, budget and filing system
• Advise and strategized with leadership on planning and development of board budgets meetings
• Prepare Power point presentations (Microsoft, Prezi, Sharepoint) for corporate project board events
• Lead communication of HR special projects and delivery of company- wide announcements
• Formulating and circulating mail for communication team
• Specialized in Ultipro and plan-view to ensure the timely delivery of metrics and reporting data

Confidential - Milwaukee, WI

Store Operations Manager

Responsibilities:

• Tasked with recruiting talent and developing career based incentive programs to enhance morale and inclusion
• Performed administrative office operations including audits and expense reports for multi-units
• Created methods through building and maintaining client contact and exceeding sales quotas by 10%
• Ensured protocol through rightful qualification measures including open bankruptcies
• Established relationships with bank personnel to ensure low turnover rates on existing loans
• Educated elderly population on interest policies and procedures in an effort to help them maintain financial stability
• Recognized quality control measures to maintain operations of the organization through change management
• Communicate market brand and consumer developments, trends and best practices. Identify and propose solutions to competitive activities.
• Coordinate and develop strong regional/ethnic programs that respond to local consumer insight while staying true to productivity goals..
• Monitor business performance and implement corrective business building activities. Participate in driving digital activation activities.

Confidential - Milwaukee, WI

Process Improvement Project Manager

Responsibilities:

• Help schedule and manage janitorial staff in order to ensure compliance with budget, job scope, quality and safety expectations (DMAIC, process improvement tool- Define, Measure, Analyze, Improve, Control)
• Manage and order janitorial supplies, with a proven track record in inventory control management
• Oversee and follow up on safety requirements with team members including site specific
• Take lead on HR functions - hiring,, discipline and compensation Result: Built a sound team aware of expectations.
• Carry out positive recognition incentives Result: Helps to maximize employee morale and return
• Assist with preparation of federal and state labor reporting requirements Result: 100% lawful compliance
• Assist Administration with preparation of payroll Result: Cut cost by 25% by utilizing a self- serve system
• Monitor monthly profitability on an account-by-account basis Result: Helps to plan trajectory goals 6mos/year
• Review daily labor report and prepare project variances analysis Result: Help to secure risk management plans
• Expense and supply tracking and bank reconciliation Result: Reduce budget by 10%
• Assist with creation of financial models for new business affiliates Result: Ability to streamline customer need.
• Help to maintain existing customer relationships and ensure service levels meet or exceed customer expectations
• Proactively identify and create specific solutions (budget, space, contract) for clients Result: 95% contract renewal

Confidential - Milwaukee, WI

Assistant Manager

Responsibilities:

• Designed and structured new inventory control and merchandising methods
• Recruited, trained and supervised staff, ensuring motivated and team-focused environment
• Executed and maintained operational and promotional standards and initiatives
• Provided essential leadership for project management through leading focus groups and seminars
• Supervised over 20 associates, in addition to maintaining cash balances for entire store
• Managed monthly advertising projects while delegating part-time employee roles

Customer Service Marketing Intern/Supervisor

Confidential - Chicago, IL/ Milwaukee, WI

Responsibilities:

• Directed all aspects of customer service functions/projects and processed feedback
• Collaborated with team members to identify and execute professional goals (accuracy, development, tools)
• Reviewed weekly data sheets to record informational changes and promotional items
• Delivered sales support by reemphasizing promotions and studying cash transactions
• Conducted team meetings and prepared notes to create new leadership policies
• Oversaw customer satisfaction audit reports