SUMMARY

• Overall 7+ years of experience as Business Analyst
• Proficient in business requirements gathering, business process flow, documenting enhancement requests and manual testing
• Proficient in documenting business requirements document (BRD), functional requirements document (FRD) and requirements traceability matrix (RTM)
• Experience in Point of sales & Mobile application
• Experience in healthcare, banking, retail and e commerce
• Conducted daily scrum meeting, planning sessions, backlog updates, user stories updates
• Excellent experience in SDLC methodologies like Agile/Scrum and Waterfall.
• Expert at interacting with stakeholders, Subject Matter Experts (SMEs) and end - users to understand, analyze, communicate and validate requirements using Joint Application Design (JAD), Joint Application Review (JAR) sessions
• Experience in functional and use case design ensuring no redundancy and acted as product owner in agile based development
• Strong experience in application design (Prototyping, Screen Mock-ups and wireframes)
• Experience working with cross-functional teams, global teams and motivating them with optimism & leadership skills for efficient teamwork
• Adapt at creating and transforming business requirements into functional requirements and designing business models using UML diagrams, use case using Ms Visio
• Experience in conducting walkthrough sessions with developers and testers
• Coordinating extensive communication to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts
• Well verse in project management tools like Ms Project for status reporting and planning
• Strong presentation skills & ability to tailor presentations towards different functional areas
• Work with SQL queries for data manipulations, responsible for data mapping
• Experience with data analysis and SQL queries with database integrations for organizations
• Project management experience includes client management, customer interaction and change control management
• Experience working cross functional and consulting
• Expert at giving effective presentations & walkthroughs of detailed business requirements, use cases and technical documents
• Demonstrated strong interpersonal and communication skills while managing shifting priorities and risks in a highly fast paced environment
• Experience in conducting gap analysis, user acceptance testing (UAT) at all levels
• Flexible, innovative, able to thrive in a fast paced and time-critical environment

TECHNICAL SKILLS

• Jira
• Confluence
• TFS
• SQL
• MS Office (Excel, PowerPoint, Project, Word, Outlook, Visio)
• SharePoint

PROFESSIONAL EXPERIENCE

Confidential - IL

Business Analyst

Responsibilities:

• Involved in full life cycle of project including planning sessions with project managers and business analysts to analyze business requirements. Coordinated in all QA activities and enhancements using Scrum Agile Methodology
• Responsible for reviewing requirement specifications & design documents maintained in Jira
• Coordinated with all QA team members, allocating tasks and reviewing the deliverables
• Updating daily activity log and mailing to respective stakeholders. Log contained description of daily activity performed. Report and review defects in Jira defect tracking systems
• Involved in test case design, test data creation and execution with respect to test plan
• Involved in creating traceability matrix to ensure test coverage of requirements
• Attended walkthrough meetings with Business analysts, Scrum Masters, Developers and provided feedback. Coordinated test processes between client, offshore and onsite teams
• Interacted with SMEs of each system involved to understand each system's functionality
• Organized and led requirement gathering meetings and created user stories
• Performed Gap analysis identifying the functional gap between AS-IS & TO-BE processes
• Prepared Business Requirement Document (BRD) for the project
• Elicited business requirements from user interviews and then translated requirements into process model and workflows
• Analyzed Software and Business Requirements documents to get a better understanding of the system from both technical and business perspectives
• Interacted with developers and users to resolve critical and major bugs
• Interacted with SMEs of different divisions (Information Technology, Finance, legal and Operations) to establish a thorough understanding of the business requirements
• Created use cases, designed use case diagrams and process flows to demonstrate software functionality and interaction of system components
• Responsible for the completion of project work flow, change management and dealing with vendor relationships and vendor management

Confidential - Illinois

Business Analyst

Responsibilities:

• Created business requirements document (BRD) & functional requirement document (FRD)
• Created use cases, use case diagrams and other flow charts to define the business process
• Experience in facilitating of Joint Application Development (JAD) sessions with end user, expert team, business intelligence team, SME's, QA team and Signoff with Stakeholders
• Extensively used tools like Ms Excel, Access, Share point, Ms Visio and Jira trace tools
• Facilitated (JAD) Joint Application Development sessions to resolve issues relating to difference between business requirements and technical design-
• Supported change control of projects, during and after the project being implemented
• Created use cases to make developers understand the requirements in more easy way
• Served as a liaison between the Subject Matter Experts (SMEs) and the project team to define frameworks for the development
• Translated Business requirements and functional specifications into Scenarios to make developers understand the requirements in more easy way
• Performed backend testing by using SQL queries to verify the integrity of the database
• Reviewed Technical Specification Documents (TSD) with development team, resolves issues and provide Sign Off. Reviewed QA test case outputs for all projects undertaken
• Played a key role in review and approval project deliverable documents
• Actively participated in defect monitoring and tracking
• Created and managed requirements traceability matrix (RTM) to map the requirements to the test cases created and defects found
• Created Change Request (CR) forms to facilitate smooth change in requirements
• Used SQL queries and RDBMS extensively to maintain the databases
• Worked with individual business units to decommission reports bringing the number down
• Break down individual reports to understand the data they have and the source of data

Confidential - Arkansas

Business Analyst

Responsibilities:

• Developed Incident documents and portrayed the As-Is reporting structures versus To-Be Reporting needs for data integrity and accuracy
• Strong visual and business process modeling skills with tool like Ms Visio
• Identified the scope, business objective and documented the functional requirements for each release
• Added functionalities to POS
• Reviewed business requirements, understand and translate business requirements from business uses into business requirement documents (BRD)
• Documented the business requirements document (BRD) and the functional requirement document (FRD)
• Coordinated with different teams at different geographic locations for various releases
• Prepared and performed to client and internal staff regarding system changes
• Produced clear user manuals & guides for user acceptance testing (UAT) and deployment for end-clients with step-by-step instructions and appropriate GUI screenshots
• Performed GAP analysis for new functionality requirements and worked as per HIPAA rules and regulations to draft business rules
• Participated and organized requirement gathering sessions with the stakeholders to elicit and analyze requirements
• Establishes the approach needed to support the analysis phase of simple to moderately complex projects
• Analyzes impact, conducts feasibility studies and proposes solutions for simple to moderately complex technology and business projects
• Uses a variety of analytical techniques to gather and analyze requirements like (interviews, facilitated workshops, document analysis, surveys, site visits, use cases, workflow analysis, observations)
• Uses graphical representation to augment textual requirements like diagrams, models, process and data flows
• Evaluates information gathered from multiple sources and resolves conflicts
• Enhanced test cases by adding the required functionality as per the new business requirements
• Developed business requirements document and functional requirements document
• Participated in project review meetings and gathering business requirements document
• Involved in user acceptance testing (UAT) and coordinating with users for UAT
• Worked with team members for creating test plan and test script
• Reported and tracked testing progress in the bug tracking system using JIRA
• Managed and organized schedules, deadlines, task review meetings, project status using Ms Outlook and Ms Project
• Documented individual report components with complete details of data and the source
• Performed gap analysis to find the new source of data after decommissioning process was complete

Confidential

Business Analyst

Responsibilities:

• Designed and executed test cases manually using black box testing techniques for web based application on QA, pre-production environments
• Interacted with developers on daily basis for requirement analysis and requirement gathering, design review, testing, bug review and documentation for application developed in agile process with frequent changing requirements and features set
• Actively responded to the customer issues which were escalated to QA in situations where the customers were not familiar with the new application
• Verifying bug reports and updating/posting the bugs using JIRA
• Used SharePoint for test documents and instructions to make it accessible to the team
• Participated in grooming meetings and came up with appropriate acceptance criteria for all the stories
• Participated in Sprint Planning meetings and estimated the stories accurately with proper understanding of the application. Participated in daily stand up meetings
• Participated in retrospective meetings actively suggesting great ideas to improve the scrum process to achieve better results
• Participated in Demo meetings for demonstrating the project after each sprint and after the entire project is completed where CEO, Marketing team, Product Owners and entire IT team was involved
• Involved in release planning meeting before the release and prepared the documents for the team to follow the testing during production
• Worked along with developers under same Manager/Director and was successful in dealing any situation with developers in a smart way
• Effectively collaborated with product teams as they drive adoption of a new trading platform
• Worked closely with business, IT stakeholders & vendors at different levels of organizational hierarchy
• Conducted meetings with various business units to understand their reporting structure
• Worked through all the stages of data migration (Data Set Prioritization, Data Analysis, Data Cleansing)
• Configured the new system per the organizational processes & policies
• Maintained spreadsheet with complete list of reports and their attributes (Descriptions, Priorities, Owner and Generation)
• Tested the application using functional and regression testing procedures on different browsers also conducted graphical user interface (GUI) testing