SUMMARY

• Business analyst with experience in various methodologies including Business Analysis, Requirement gathering, focusing on the Retail and Banking domains.
• Proficient in creating business use case documentation, leading business and technical analysis sessions, supporting development and testing teams throughout the Software Development Life Cycle (SDLC).
• Possess excellent client interaction and communication skills.
• Experience working in complex and geographically dispersed team environments.
• Seeking a fast paced dynamic environment to apply my professional skills in the field of Business Analysis.
• I believe I can contribute effective solutions to the organization needs with my interpersonal skills.
• Professional Business Analyst having extensive experience through retail Banking/Finance, retail business, Insurance, & E - Commerce principles.
• Extensive experience in creating Business Requirement Documents (BRD), Use Cases, Business Systems Designs (BSD), Software Requirements Specifications (SRS), Functional Requirements Specification (FRS), throughout the Life Cycle of a project.
• Acted as association between the business and development teams for requirements.
• Organized meetings with stakeholders to identify their needs and problems so as to be able to resolve issues and develop a better methodology to ensure an accurate and desired solution.
• Provide on-site subject-matter expertise for existing Sales Audit, Cash Management and Sales Tax application
• Maintain vendor relationships
• Maintaining all project management processes, including project goals, deadlines, metrics and budget.
• Introduced the project, the team members, their roles, and key deliverables. Established deadlines, milestones, communication processes, also performed question and answer sessions.
• Developed Use Case UML modeling using modeling tools like MS Visio.
• Managed project from its inception to its implementation phase.
• Worked on analyzing bugs, Interacted with the Quality assurance team in order to correct the errors.
• Leads and facilitates the creation of Functional Specifications by partnering with the Project Requirements owner and the development design lead
• Experience understanding programming logic concepts and reading/creating Pseudo Code
• Strong meeting facilitation skills and strong/clear verbal communication skills to oversee project related meetings and User Acceptance Testing (UAT) meetings
• Experience working with relational databases
• SQL basic queries
• Data Mapping experience
• Interfaced with developers to ensure that they clearly understand the requirement and the requirement complies with the customer specifications
• Initiated JAD sessions between the end users and the development team as a part of requirement elicitation process.
• Managed meeting sessions with the SMEs to review business requirement management.
• Conducted GAP analysis so as to analyze the variance between the system capabilities and business requirements
• Proficient in Problem Solving
• Familiar with the use of agile methodology, including Scrum approach.

TECHNICAL SKILLS

Methodologies: SDLC, RUP, UML, JAD, CMM, RAD, Waterfall, Agile Scrum SDLC

Testing Tools: Quality Center, Test Director, Win Runner, Load Runner

Business Modeling Tools: Rational Rose, MS Visio, Rational Requisite Pro, Documentum

Project Management: MS Project, MS Office

Databases: SQL, MS Access, Oracle

Web Technologies: MS FrontPage, HTML, DHTML, Java, C, C++

Operating Systems: Windows Me/XP/Vista, MAC, UNIX, LINUX, DOS

Software Application: MS Office enterprise, Ms office SharePoint, Adobe software application

PROFESSIONAL EXPERIENCE

Confidential, Cincinnati

Business Analyst

Responsibilities:

• Define the business problem, understand the expected end state, how the business knowledge will be used and map the current state. Define the business problem, understand the expected end state, how the business knowledge will be used and map the current state.
• To serve as a primary point of contact for all CitibankNA to represent their needs, and to actively engage them in business improvement opportunities, while using the standard project management office methodology.
• Conducted meetings on daily basis to gather requirements.
• Interacted with SME to understand the business requirements.
• Created Scope Document, Use cases, FRS to document the requirements.
• Maintaining all project management processes, including project goals, deadlines, metrics and budget.
• Created Use case diagram using MS-Visio.
• Worked on Gap Analysis to ensure that all the functionalities migrated from old system to the new platform.
• Worked on Launch Readiness kit to ensure that none of the product or services where left out during the migration process.
• Daily status report and document review meeting where held to ensure there were no gaps or any functionality left out
• Knowledge of OMS.
• Worked with technical teams and QA teams.
• Monitor the performance of competing ecommerce sites and keep tab on their activities
• Translate functional requirements into use case for B2B and B2C eCommerce solutions.
• Proactively discovered the underlying business goal for every client’s decision.
• Design and document data flow process, and business rule.
• Strong analytical skills for requirement gathering, SRS/BRD creation and FS creation.
• Experienced in implementing projects using Visio and Rational Rose
• Domain Knowledge of Retail banking, Mortgage, Corporate Banking
• Working in matrix environment
• Ability to create detailed Use Cases, Process Flows and Traceability Matrixes
• Web Services Experience
• Translate high level requirements into functional specifications.
• Experience is automation of existing processes/improve the processes
• Experience in use Case-based Requirements Management
• Development of team and providing clarifications on customization requirements.
• To respond to functional queries of RFIs and RFPs
• Implementation of best practice approaches to quality and process

Environment: Windows/Unix, MS Project, MS Office, Java/J2EE, Oracle, HTML, SQL Server, SQL, Win Runner, E-Commerce principles.

Confidential, Cincinnati

Project Manager

Responsibilities:

• Created storyboards and conducted brainstorming sessions to understand needs and requirements of different projects and support tickets.
• Documented the business process through Business Requirement Document and Functional Requirement Specification document.
• Worked through the entire lifecycle
• Created use case diagrams to provide appropriate decomposition to the use case model using Ms-Visio.
• Responsible for creating and maintaining documentation related to the IS Review of teams/project including scope document, vision document and functional specification document.
• Provided hands-on project schedule management using MS Project during the various stages of the project, starting from brainstorming to delivery.
• Identified areas of data duplication, inconsistencies in the existing system and designed ways to minimize the bottlenecks.
• Documented the business and the functional requirements to prepare the Business Requirements Document and the Functional Specifications Document.
• Communicated effectively with the technical team and acted as liaison between the business and the team to build the reporting system.
• Conducted Gap analysis and Function Point Analysis to estimate the benefits of the changes to improve existing system.

Environment: Windows/Unix, Requisite Pro, MS Project, MS Office, Java/J2EE, Oracle, HTML, SQL Server, SQL, Win Runner, Caliber RM, E-Commerce principles.

Confidential, OH

Compliance Officer (Consultant)

Responsibilities:

• To ensure creation and management of automatic, reliable and useful records, capable of supporting business function and activities.
• To enable a systematic and consistent approach to the classification, retention, protection, retrieval and destruction of records.
• Driving the Records Management Policy within the different units of CitibankNAIT ( Confidential North America Information Tech).
• Setting up a process for Records Management and help each of the 16 units of CitibankNAIT with the Records Managements Policy compliance.
• To ensure Confidential managers its records in accordance with all applicable legal and regulatory requirements in the location where Confidential does business.
• Drive business continuity planning requirements for the Global Banking and Markets Division
• Work with business management and key support teams to maintain Work Area Recovery Centers (WARCs) in accordance with business requirements.
• Manage and support business recovery exercises, which may include WARC, remote access and critical function transfer testing.
• Conduct business continuity training and awareness activities
• Provide instructional and informational materials to senior management about how they are expected to respond during an emergency
• Participate in actual disaster recovery scenarios, acting as a coordinator and supporting both the Head of Business Continuity and the Global Banking and Markets Division.
• Analyze and interpret Government agency regulations and practices related to export, import, and trade. Maintain current knowledge of changes.
• Work collaboratively with all company organizations to maintain a robust and up-to-date Export Control Program. When necessary, act on enforcement and disclosure matters.
• Provide risk advice to President and senior management.
• Ensure that export, import, and trade activities within every company department correctly follow documented procedures that are compliant to current regulations and practices. Provide assistance and guidance; provide and oversee training; and perform and oversee audits in these areas.
• Work with sales, technology development, and procurement to support compliance and prevent trade disruptions.
• Provide guidance and oversight technology transfer activity including visits and travel. • Review compliance activities of customers, suppliers, and freight forwarders as they relate to company operations.

Environment: J2EE, Oracle, RUP, MS Visio, Rational, Windows XP, MS Outlook

Confidential

Business Analyst

Responsibilities:

• Gathered and reviewed business requirements, functional specifications, documentation, test plan and developed functional requirements to meet overall business objectives.
• Worked closely with Team Lead and other business team members to clarify/focus project scope and requirements.
• Aligned with the data Analytics and data warehousing team to ensure all the reports from the work stream are documented and the data elements (business names for the fields) are captured.
• Created activity diagram using MS Visio to describe activities and actions taking place in a system.
• Created Use Cases to capture just-in-time requirements and plugged it into Use Case Model.
• As requested, provided review and quality assurance for the work of other business analysts.
• Resolved the business process issues of client's organization using Process Mapping Tools (MS Visio).
• Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solution.
• Developed Process Model to encompass the design and capture of existing business processes, as well as the simulation of new ones.
• Developed functional specifications and system design specifications for client engagements.

Environment: Mainframe, Oracle 11i, RUP, UML, MS Office SharePoint, and MS Visio

Confidential

Business Analyst

Responsibilities:

• Worked with different business users to develop Business Requirement Specifications and gathered Business and Functional Requirements.
• Documented the AS-IS Business Workflow and Process Flow Diagram adhering to UML standards.
• Worked in water fall environment elicited,, analyzed documented and communicated requirements for implementation and build of automated billing process.
• Participated in JAD Sessions for gathering requirements from SME’s.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, Functional and Non-Functional Requirements.
• Maintaining all project management processes, including project goals, deadlines, metrics and budget.
• Identified Use cases from the Functional Requirements and wrote Use Case Specifications and created “TO-BE Business Process Workflow” diagrams (Activity diagrams) in MS VISIO.
• Created Use Case Diagrams using MS VISIO in order to show the interaction between the Actors and Use Cases as well as showing the relationship between the Use Cases.
• Managed all the requirements and making requirements available to all team members.
• Maintained a Traceability Matrix to ensure that all Functional Requirements are addressed at the Use Case Level as well as the Test Case Level.
• Performed Functional and GUI Testing to ensure that the user acceptance criteria are met.
• Co-coordinated the UAT with the SME’s to make sure that all the Business Requirements are addressed in the application.

Environment: MS Office, Quality Center, SQL Server, Facets 4.21, MS Project, Server, MS Visio, XML, Mainframes and Rational Clear Quest, Clear Case, Windows XP. DOORs

Confidential

Team Member/Business Analyst

Responsibilities:

• Requirement collection and Analysis
• Project scheduling and monitoring activities
• Consolidating the status reports on weekly basis
• Code and document review
• Preparing and updating test plan
• Immediate notification of problmes
• Regression testing of the application on various platform
• Tracking change request and effort estimation.

Environment: MS Office, Quality Center, SQL Server, Windows XP.

Confidential

Team Member/Business Analyst

Responsibilities:

• Detailed analysis of the requirements.
• Coding in C++. (Implementation)
• Shell scripting for IPC.
• Development of the reports