SUMMARY:

• Results oriented thought leader with a successful track record in change management, business functional verticals and engagement of C - level executives. Portfolio management professional with industry experience in media/entertainment, investment banking and healthcare. Excellent leadership, written, research, presentation, analytical and problem-solving skills; exceptional communication skills and the demonstrable ability to communicate appropriately at all levels of the organization.
• Experienced Senior Program/Portfolio Manager with in-depth expertise in budgeting, business requirements creation, data analyses, application development, architecture alignment with business strategy, vendor management and contract documentation, RFP, RFI, product assessments, proof-of-concepts, data conversions, testing and implementation of infrastructures and systems (i.e. onshore and offshore). Skilled in IT Project Portfolio and Financial Management from ideation, business case & project charter creation, project estimation all the way through to benefits realization and ultimately ROI.
• Adept at translating business needs into cost-effective technology solutions and in ensuring end-user satisfaction. Ability to recognize structural issues within the organization such as functional interdependencies and cross-silo redundancies and work to address those issues that may exist in role alignment, process gaps and overlaps. Expert at portfolio management including optimization and analysis to meet the technology needs of the business stakeholders.

TECHNICAL SKILLS:

Skills: Business Transformation Management Strategic Technology Planning Projects, Program, Portfolio Mgmt. Executive Dashboards/Reporting Global Program Management Resource Planning, Scheduling Risks/Issues/Defects Management Project Budgetary Management Conflict Resolution & Negotiation Project Performance Monitoring & Control, Governance & Compliance Project Standards, Policies, Procedures Stakeholders Management, Team Building/Development

Languages: Java Hardware Windows, Linux, AIX, Solaris and Mainframes

Software: Microsoft Project, Microsoft Office 2016, Visio, Oracle Financials, WebSphere, WebLogic, Salesforce.com, Oracle, Sybase, DB2 CICS, SiteScope, SharePoint, Citrix, eProject/Daptiv, Planview, Remedy, Service Now, Serena Team Track, EPM Microsoft Project Server 2010, Mind Manager v8, CA Clarity, SaaS Workfront, Open Workbench v1.1.17.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Program Manager/ Outsourcing Transition Project Manager

Responsibilities:

• Managed the deployment of a highly available Skype for Business infrastructure to support a global rollout of skype for business Enterprise Voice and Conferencing. This included the deployment to four central sites and eight branch office sites that utilized AT&T SIP Trunking for improved phone call & Voice traffic consolidation, the configuration of Audio Codes voice gateways for each site branch site & Oracle Session Border Controllers at central sites. Led the implementation of Polycom RealPresence Clariti with the Skype For Business integration. Managed the upgrade of old legacy Lync users to Skype for Business. Organized a network assessment for voice & video data with the installation of 12 probes to ensure the network could sustain the Voice & Video traffic for Unified Communications and to limit the Quality of Service (QOS) related issues
• Executed the Pilot rollout of Skype For Business All-in-one collaboration tool for IM, Audio and Video call to Regeneron IT Employees and federated partners. Planned the Skype for Business deployments and migrations for an 8000-strong community of PC and Mac users & the of the Regeneron enterprise using a User Adoption Partner to ensure the successful acceptance of Skype for Business in the enterprise. Created a SFB Support Model with Support queues and workflow
• Facilitated the implementation of Unified Messaging in Outlook to the enterprise so that users can received voicemails in emails. Organized the migration of conference rooms and meeting reservation metadata from resource scheduler to Outlook Room Finder to allow for the Booking of the room and of the equipment in one invite
• Planned the File Sharing (OneDrive) implementation to allow easy document sharing and collaboration with access to files from anywhere on any device. Planned Office Suite update for PCs and Macs for better interface, integration and Cross platform parity (PC, Mac, iOS). Planned online document collaboration workstream with the SharePoint Arching, new cloud-based SharePoint 2016 environment projects.
• Led the implementation of the Enterprise remote desk software(Bomgar) with integration to Service now. Organized the of the Service Desk and the Desk Side Service Teams on the new web-based remote supportBomgar solution that allows support technicians to remotely connect to end-user systems through firewalls from their computer or mobile device. Sunset the old remote desk on-prem, support software

Confidential

Senior Program Manager (Consultant)

Responsibilities:

• Chaired the vendor selection process of the Project Portfolio Management SaaS Solution for the A&E PMO. Led the implementation of the Workfront SaaS Solution for A&E Technology including the creation of the project roadmap/blueprint with integrations plans for key technologies/systems. Setup the best practices & KPIs for the establishment of the A&E’s Technology Portfolios. As the global advocate for the new Workfront SaaS Solution, defined best practices for the portfolio prioritization at A&E; instituted what the decision points should be used to determine which projects are portfolio vs. operational based. Performed the Global of A&E Networks on the Workfront SaaS Solution. Trained a team of junior project managers to execute the seamless onboarding of the A&E Networks Team into the PMO Tool. Coached a team of 5 PMO system administrators to take the ownership of the administration of the Workfront SaaS Solution. Ran Steering Committee meetings with the CTO to provide status on the progress of the project.
• Responsible globally for coordinating the testing and the migration of a cross section of A&E’s corporate suite of applications from the legacy Citrix 4.x environment to new Citrix 7.6 environment. Planned the phased migrations of all the A&E 1700 users globally from the old Citrix environment to the new Citrix environment. Achieved the retirement of the old applications from the legacy Citrix environment and led the decommissioning of the legacy 2003 server Citrix farms.

Confidential

Senior Technical Program Manager (Consultant)

Responsibilities:

• Governed over 10 supply chain programs (new device activation, device upgrades…) to get Confidential Radio devices enabled on over 10 Original Equipment Manufacturers(OEM) such as BMW and Ford on both Factory Pre-Owned and Certified Pre-Owned vehicles. Each project (using varied application development methodologies/models (agile, iterative-waterfall)) affected an average of 1M customers per OEM and encompassed new activations, device upgrades and activation troubleshooting. Crafted requirement traceability matrices to map business requirements to technical specifications to confirm that the business needs were correctly satisfied by the projects.

Confidential

Program Manager/ Senior Technical Project Manager (Consultant)

Responsibilities:

• Planned the implementation of 44 transition-related IT subprojects needed for the functional separation of shared IT services between MSG and Confidential . Engaged in vendor/supplier negotiations that increased enterprise discounts. Interacted between over 10 different internal MSG and Confidential IT support teams and over 15 business clients to ensure projects were delivered within approved timelines and budget. Managed various subprojects such as the File transfer Project for the FUSE TV part of MSG Media and the implementation MSG Standalone CCure access control security system for MSG Corporate offices.
• Planned the development and implementation of an event scheduling application to schedule events at the different MSG venues (MSG, Radio City, Beacon Theater...). Facilitated numerous requirements gathering meetings with the business stakeholders to finalize the business requirements.

Confidential

Senior Technical Project Manager

Responsibilities:

Responsibilities:

• Spearheaded the implementation of e-Commence projects for customer facing websites. Managed the infrastructure rollout to support the upgrade and re-platforming of the websites. Facilitated various load balancing projects with Mercury LoadRunner to ensure that Customer sites were correctly optimized.
• Overall PMO Project Management: Applied basic process improvements methodologies to streamline processes and interaction between cross functional teams. Led programs with budget and revenue ranging from $1-5M as part of the PMO. Communicated effective status to all stakeholders and ensured the flow of communication was constant between the different business units within each customer.

Confidential

Program Manager/ Senior Project Manager (Consultant)

Responsibilities:

• Created project proposal document for business sponsor approval for the Global Technology refresh of the Sybase and Solaris servers and trader workstations (approx. 2200 UNIX boxes). Provided leadership and direction to project teams (in Confidential ) & to the Systems Engineers/DBAs by understanding business processes, gathering requirements, identifying potential usability issues, managing scope,
• Gathered the Investment Banking Applications (Rates Global Books & Treasury, Credit Fixed Income, Credit Risk Structured Products, Futures & Options...) inter-dependencies, Server and Data Center requirements to ensure that business requirements were an integral part of the new data center topology and taken into consideration for the move plans. Managed and coached 5 Junior Project Managers through the execution of various subprojects.