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Business Process Analyst Resume

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IndiA

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OBJECTIVE

  • Seeking challenging assignments in functional/technical Business Analysis, Reporting with a growth oriented organization of repute.

KEY SKILLS

  • Intensive IT product life cycle management experience across diverse organizations
  • Strong exposure and understanding of business strategy planning and implementation
  • Familiarity with industry leading SFA applications like – Salesforce.com (CRM)
  • Specialist in Sales force and Siebel CRM (front-end). Having a good exposure in Oracle 9i ERP front end application System and Brio reporting tool
  • Performed functional analysis and defined technical specifications for the customer service Intranet creation, including actual documentation and the process to be followed for automations

IT SKILL SET
SQL Server 2000/2005, MS Access, Salesforce.com, Siebel (Front-end), SQL, T-SQL, Apex Data Loader, Finacle, Oracle (Supply Chain Management),Dreamweaver , Java (Applets), E-commerce, Visual Basics (VB)

EDUCATION

  • MBA IT& Marketing, Confidential,School, India, GPA 68.4/100, 2005
  • Bachelor of E-Commerce, Confidential, India, GPA 75.30/100, 2003

PROFESSIONAL EXPERIENCE (Total 4 yrs of an experience)
Business Process Analyst, Confidential,India, Jun’07-Mar’09

  • Write or rewrite all major business processes related to the use of our internal Database.
  • Conduct business and systems analysis with the internal customers to determine their specific needs and formulate solutions to meet those needs.
  • Develop MS SQL based solutions for data analysis and reporting
  • Gathering requirements and performing business analysis for their new processes.
  • Facilitated User Acceptance Tests (UAT) of reporting systems to ensure data integrity and that the delivered systems meet end user requirements.
  • Conducted GAP Analysis to understand the shortcomings of the existing system and evaluated the benefits of the new system.

Environment- SQL Server 2000, Hyperion Brio reporting tool, Oracle (Supply chain management), Siebel

Database Analyst, Confidential,, India, Mar’07-Jun’07

  • Data Migration with/to SFDC from different sources such as Oracle Siebel, Sugar CRM, Pivotal CRM, MS CRM, etc. to Salesforce.com without loosing the relation between the different data
  • Technologies utilized- Salesforce.com, Sales force Loader, Sforce Explorer, Scribe 5.0, Pervasive Business tool, SQL Server 2000 and SQL Server 2005, MS Access

Database Administrator, Confidential,India, Jan’05-Feb’07

  • Created MIS reports, Internal Customization and scheduling Bank Operational reports on Intranet using HTML Report Studio to help management to make informed decision
  • Extract, Transform and Load the data using ETL Studio. Designed operational and MIS Reports using Oracle and made that available to user on web using Web Report Studio. Designed and Developed scripts on UNIX using Oracle (SQL) For MIS.
  • Technologies Used- UNIX, Oracle (SQL and PL/SQL), SQL Server 2000
  • Managing a team of officers in banking operations and training them on Finacle software, banking & migration activities.
  • Provided production support to over 220 branches of the bank across the country.
  • Preparation of SQL Queries & Reports related to MIS as required by Branches like SB Reports etc.

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