IT Business Analyst/SME Resume St. Petersburg, FL - Hire IT People

SUMMARY

20 yrs Insurance Industry experience including Claims, UW, management, BPO & IT Business Analysis
Process improvement, PM and change management skills w/IT implementation, testing & QA
Proficient with Windows business applications and various UW, Billing & Claims systems
Skilled with SQL, XML, VB, Visio, JIRA, Core FTP and automated testing applications
Experience with both Agile and Waterfall methodologies

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Business Process/IT Business Analyst

Responsibilities:

Analyze, identify, implement and QA system improvements and automation initiatives
Conduct requirement gathering meetings with both business units and senior management
Translate business unit requirements into detailed IT specifications/RDs
Create, maintain and implement testing scripts and processes for continuous QA
Create and maintain process change and user training documentation
Analyze and identify system issues and create, implement and monitor solutions

Confidential, St. Petersburg, FL

IT Business Analyst/SME

Responsibilities:

Work closely with developers/architects to improve back - end processes and user experience
Conduct requirement gathering meetings with both business units and senior management
Translate business unit requirements into functional IT requirements
Project lead on all IT claim projects and 3rd party web-service builds and maintenance
Triage and monitor reported system issues through to final implementation/resolution
Create and maintain process change and user training documentation

Confidential, Sarasota, FL

Sr Underwriting Professional/Business Process BA

Responsibilities:

Underwriting functions with focus on compliance for state plan/assigned risk policies
Project manager for rate evasion initiatives
Analyze, suggest and implement business process improvements
Created process documentation, guidelines and training materials
Handled escalated and complex policy, UW and CSR issues through to final resolution

Confidential, Clearwater, FL

Bodily Injury Claims Adjuster

Responsibilities:

Confidential, Clearwater, FL

Claim Administrator

Responsibilities:

Automobile and Homeowner Claim Processing
Facilitated various training classes and created training and business process manuals
Managed call center work-flow and QA initiatives
Managed Paper Process Unit and created respective business process and documentation