SUMMARY

• Business Analyst professional with 10+ years of experience in Requirements gathering, Process analysis and Communication, Solution Assessment and Validation, documenting various project artifacts and 5+ Years of experience in Project Management.
• Expertise in creating project artifacts such as Business Requirements Document (BRD), User stories, Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spreadsheet (BRS), Functional Requirements Document (FRD), Data Mapping Document, Systems Requirements Specification (SRS) and GUI Mockup Screens.
• Proficient in leading Requirements Gathering process via different elicitation techniques such as client interviewing, requirements workshops, Interface Analysis, Survey/Questionnaire, Focus groups, job shadowing, document analysis.
• Experience conducting Joint Application Development (JAD) sessions for deriving functional/non - functional requirements.
• Extensive experience in Business Process Modeling using Visual modeling tools.
• Extensive experience in UML Modeling like Activity Diagrams, Sequence Diagrams, Use case Diagrams, Process work Flow Diagrams, Interaction overview Diagrams, Timing Diagrams and Class Diagrams etc.
• Professional experience of all phases and methodologies of System Development Life Cycle (SDLC) including Waterfall, Agile/ Scrum, RUP.
• Experience in conducting Analysis techniques like GAP, Impact, SWOT, SIPOC, Cause & effect, Root cause, Cost benefit, and other lean six sigma tools and techniques.
• Proficient in implementing Lean Six Sigma (DMAIC) Methodology for process improvement.
• Extensively interacted with the designers, developers to ensure functional implementation of business requirements and QA Team in executing Test Plans &, Test Case scenarios.
• Strong knowledge on application Programming technologies supported in maintaining good communication with the development team right from requirements gathering phase to deployment phase
• Excellent communication, problem-solving, critical thinking, conflict resolution, facilitation, and documentation skills

TECHNICAL SKILLS

Modeling Tools: Rational RequisitePro, UML, MS Visio, BPMN, Rational Rose, Blueprint, Balsamiq, Snagit.

Methodologies / Frameworks: RUP, Agile/Scrum, SDLC, Waterfall, DMAIC (Lean Six Sigma).

Web Technologies: Restful API, Soap, Jason, WSDL, XML, HHTP, HTML

Database: Oracle, MS SQL Server 2012/2008/2005, MS Access.

QA Testing Tools: JIRA, HPQC, Team Foundation server 2013/2015

Business Intelligence Tools: Tableau

Data Warehousing: Data Marts, OLTP, OLAP, ROLAP, MOLAP, HOLAP, Slicing/dicing, Drill Down/Roll Up, Pivot, Multidimensional Analysis.

Programming Technologies: Java, .NET framework, Unix, C++, Python, PHP

Documentation Tools: MS Office Suite

Content Management Tools: SharePoint 2010/2013

Project Management Tools: MS Project 2010/2013

Operating Systems: Windows 98/XP/7/Vista/8

Version Control: Rational Clear Case, SharePoint

PROFESSIONAL EXPERIENCE

Confidential, Albany NY

Sr. Business Systems/Process Analyst

Responsibilities:

• Facilitated Requirements gathering using one on one interviewing and document analysis, Conducted JAD sessions involving stakeholders and Project team.
• Gained insight about Montana WIOA/ Partner/ State programs Business model, and current process workflow of all the participating workforce programs from JAD sessions, client interviewing and existing artifacts.
• Documented Business Requirements/Rules, Functional Use cases and Test cases
• Using MS Visio, prepared Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements
• Identified user specific requirements, business requirements and functional requirements.
• Prepared Mock-up screens to demonstrate the system functionality of the gathered requirements to end users.
• Documented As-is Scenarios to understand the current business process functionality and identified the To-be processes based on the user requirements.
• Participated in designing business and software solutions towards respective functional requirements.
• Participated in status review meetings and served as a point of contact for issue logging, tracking and resolution
• Worked as a liaison among stakeholders in order to understand the structure, policies, and operations of Montana department of Employment services and Unemployment Insurance.

Confidential, Trenton NJ

Sr. Business Systems/Process Analyst

Responsibilities:

• Facilitated Requirements gathering using one on one interviewing and document analysis, Conducted JAD sessions involving stakeholders and Project team.
• Using MS Visio, prepared Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements
• Identified user specific requirements, business requirements and functional requirements.
• Performed Gap Analysis to identify the areas of improvement in the existing application functionalities
• Prepared Mock-up screens using MS Visio to demonstrate the system functionality of the gathered requirements to end users.
• Executed Test cases, participated in User Acceptance Testing (UAT) and identified defects in issue log.
• Participated in status review meetings and served as a point of contact for issue logging, tracking and resolution

Confidential, Albany NY

Business Analyst

Responsibilities:

• Facilitated Requirements gathering using one on one interviewing and document analysis, Conducted JAD sessions involving stakeholders and Project team.
• Gained insight about the structure, Business model, and current process workflow and operation of the department from existing artifacts.
• Transformed legislative, user and Confidential requirements into system and data requirements and analysis artifacts including use cases
• Developed high-level and low-level documents like Business requirements documents (BRD), Functional Specifications (FRD), Use cases.
• Documented Business Requirements/Rules Document (BRD), Use cases and Test cases
• Identified user specific requirements, business requirements and functional requirements.
• Using MS Visio, prepared Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements
• Created Wire-Frames, Mock-up screens to visually present the to be system to end users, and also to communicate the user feedback to the Development team.
• Worked with Confidential staff to develop, review, and gain approval of business requirements
• Documented As-is Scenarios to capture the current business process functionality through visual modeling diagrams.
• Participated in designing business and software solutions towards respective functional requirements.
• Participated in status review meetings and served as a point of contact for issue logging, tracking and resolution
• Demonstrated Multitasking abilities by simultaneously working on a second project involving requirements elicitation, analysis, documentation and testing.
• Developed Data Dictionary during data migration
• Assisted the Project Manager in managing project scope, project timeline, plan and requirement change requests
• Assisted Development team by creating a data dictionary for the data migrated from legacy data base (Sybase) to new data base (Oracle).
• Identified conflicts in user requirements and performed conflict resolution using one on one communication with users, email communication and presentations to visually communicate the solution.

Confidential, Trenton NJ

Sr. Business Systems/Process Analyst

Responsibilities:

• Facilitated Requirements gathering using one on one interviewing and document analysis, Conducted JAD sessions involving stakeholders and Project team.
• Conducted SWOT analysis and GAP analysis to provided effective analytical support
• Developed high-level and low-level documents like Business requirements documents (BRD), Functional Specifications (FRD), Use cases and Test cases
• Documented Business Requirements Document (BRD), Use cases and Test cases
• Using MS Visio, prepared Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements
• Identified user specific requirements, business requirements and functional requirements.
• Documented As-is Scenarios to understand the current business process functionality and identified the To-be processes
• Worked as a liaison among stakeholders to understand the structure, policies, and operations of the department.
• Documented all processes, procedures, benchmarks, and analysis performed.
• Participated in designing business and software solutions towards respective functional requirements.
• Executed Test cases, participated in User Acceptance Testing (UAT) and identified defects in issue log.
• Participated in status review meetings and served as a point of contact for issue logging, tracking and resolution
• Created Mock-up screens to capture the GUI of the future system and to visually communicate the gathered requirements to end users.
• Proactively involved in collecting the end user feedback towards Mock-up screens and communicated to project team
• Demonstrated Multitasking abilities by simultaneously working on a second project involving requirements elicitation, analysis, documentation and testing.
• Successfully communicated the User Interface (UI) requirements of 2nd project to development team. Accordingly, prepared Data requirements document for UI Fields

Confidential, St. Louis, MO

Sr. Business Systems/Process Analyst

Responsibilities:

• Acted as a liaison between management and DW development team.
• Involved in data staging design & development, application specification/development.
• Facilitated JAD sessions with focus groups, requirements workshop, Interface analysis, and formal meetings to effectively understand the analytical reports needed by the internal clients.
• Used Mockup screens to convey the look and feel of the GUI screens for the end users to developers.
• Documented Business Requirements Documents (BRD), Functional requirements specifications.
• Successfully identified the functional/non-functional requirements of the data warehouse for generating BI reports and communicated the same to architects and developers.
• Involved in identifying the different dimensions (slowly changing dimensions/rapidly changing dimensions) required for generating the reports.
• Interacted with developers to establish OLAP cubes to facilitate the multi-dimensional view of the data to generate slicing/dicing, roll-up/drill-down reports
• Extensively interacted with BI application developers for generating and testing the dashboards in Tableau
• Used various basic SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right Joins to update the database and retrieve data for data analysis and validation.
• Documented Test Plans, Test cases/ scenarios, Logged Defects for future follow up and bug fixing purposes.
• Coordinated the execution of Unit Testing, System Integration Testing (SIT), Performance & Service level testing and User Acceptance Testing (UAT).

Confidential, Charlotte, NC

Business Systems/Process Analyst

Responsibilities:

• Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze, Improve, Control (DMAIC) lean six sigma methodology to support the business continuity of the organization.
• Identified process Improvements using Lean six sigma tools like Root cause analysis, Histogram/ Pareto analysis/Pareto charts, SIPOC analysis, 5whys.
• Gathered business requirements using appropriate elicitation techniques like user observation, brainstorming, client interviewing and document analysis.
• Conducted JAD Sessions with various stakeholders and project team.
• Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements
• Developed high-level and low-level documents like Business requirements documents (BRD), Functional requirements documents (FRD) and System requirements specification (SRS).
• Conducted Business workflow analysis, process analysis, SWOT analysis, cost-benefit analysis and Gap analysis to know the condition of the current system in use.
• Used Unified Modeling Language (UML) to prepare Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements and created diagrams using MS Visio.
• Generated Burn down chart and tracked the status of each sprint cycle for that release.
• Assisted Project Manager to create WBS, manage schedules, deadlines, resources and the project tasks using MS Project.
• Maintained Data Requirement Artifact to identify the characteristic of data type that is entered into the GUI interface
• Interacted with developers/architects to create test plan & Test cases for system testing.
• Contributed towards User Acceptance Testing, ensure functional implementation of prior captured requirements, using requirements traceability matrix (RTM).
• Developed the user manuals and trained the business/end users.

Confidential, Houston, TX

Business Systems/Process Analyst

Responsibilities:

• Gained insight about the structure, Business model, and current process workflow of the organization from existing artifacts.
• Identified the existing process work flow of loans like personal loan, auto loan, mortgage etc.
• Created Business Process Modeling Notation for loan application process in personal/auto/Mortgage by identifying the current interest rates, requirements for credit score to qualify for the loan application.
• Communicated loan application work flow to development team. And actively involved in interface analysis, and designing and used mockup screens to communicate the front-end GUI screen requirements using mockup screens.
• Performed requirements gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
• Analyzed, defined, documented and communicated business requirements to technical architects, developers by interacting with the end customers to meet business partner’s needs.
• Participated in various meetings/discussions, with Product Manager, SME, to discuss and consolidate the business requirements.
• Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze, Improve, Control (DMAIC) lean six sigma methodology to support the business continuity of the organization.
• Identified process Improvements using Lean six sigma tools like Scatter diagrams, Root cause analysis, Histogram/ Pareto analysis/Pareto charts, SIPOC analysis, 5whys.
• Implemented Unified Modeling Language (UML) to prepare Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements and created diagrams using MS Visio.
• Facilitated creation of “as-is” and “to-be” business Process Flow using Rational rose/MS Visio.
• Created business requirement document (BRD), Systems requirement document (SRD).
• Successfully documented functional/ non-functional requirements.
• Created use cases, user stories, product documentation, user manuals and developed mockup screens to communicate GUI design with web app developers
• Coordinated with the Product owner in prioritizing the user stories in the product backlog.
• Tracked the performance and progress of each sprint cycle with burn down chart identified burn down velocity
• Participated in solution design sessions with the designers and developers.
• Involved in user acceptance and functional testing.
• Verified and executed the test cases

Confidential

Business Systems/Process Analyst

Responsibilities:

• Acted as a Liaison between business users of the application and IT developers including Technical architects, developers, Quality analysts and change management team.
• Facilitated requirements gathering
• Designed Mockup Screens and Use case diagrams using MS Visio to present a better view of the system and enable the technical team to identify the key processes
• Documented Business Requirements Document (PRD), Functional Specification Document (FSD)
• Developed Sequence diagrams, Swim lane Diagrams and Process Flow diagrams using MS Visio.
• Conducted Focus Groups of users to elicit user requirements.
• Created Business Use Cases and Functional use cases after analyzing the business processes.
• Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro
• Used various SQL commands like Create, Delete, Update, and Inner, Outer, Left, and Right Joins to update the database and retrieve data for data analysis and validation.
• Worked with the QA team to create Test Plan and Test Cases and conduct Unit, Integration, and System testing.
• Documented Test Plans, Test Scenarios/cases, Logged Defects