SUMMARY

• 6+ years of experience as a Business Systems Analyst, Business Process Analyst, BPM Analyst in deployment of web - based, client-server applications, developing business processes and system solutions in Financial, Insurance, Healthcare and IT for various projects from conceptualization to implementation.
• Experience with developing and performing technical assessments aligned with a strategic plan of key stakeholders.
• Experienced in supporting Business Process Management & Business workflow design & OpenText Case360 BPM Tool.
• Proven ability to utilize all available tools and resources that benefit both the project and the company.
• Extensive experience with the System Development Life Cycle (SDLC) Waterfall, Agile & Software Testing Life Cycle (STLC).
• Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Worked extensively through agile development methodology by dividing the application into iterations.
• Experience of Use Cases, Sequence Diagrams, Activity Diagrams, and Class Diagrams.
• Facilitated and participated in Joint Application Development (JAD) sessions, user workshops, interviews, conference calls and white board sessions to keep executive staff and the team members apprised of goals, project status, and resolving issues.
• Experience with performing Gap Analysis to determine the existing system, documenting, and approving the variance between business requirements and system capabilities.
• Expertise in conducting requirement gathering sessions, feasibility studies, and impact analysis, cost/benefit analysis and risk analysis.
• Experience designing using BPMN standard.
• Experience using different elicitation techniques, Interviewing, Project Charter, SIPOC diagram, Workflow diagrams, User stories, wireframes, user cases, etc.
• Responsible for writing and communicating user stories to provide a definition of each requirement so that the developers can produce a reasonable estimate of the effort to implement it.
• Experience documenting, building and executing Disaster recovery and Business Continuity plans along with the IT infrastructure team.
• Extensive experience with Excel, Word, PowerPoint, MS Project, MS Visio, Rational ReqPro & SQL.
• Scripting language for CASE360 & Java Coding for CASE360 java language extension.
• Analysis, design, develop and implementation of user requirements in CASE360.
• Experience as Attention Tower for CASE360 production support & realizing Migration for update WAS and CASE360.
• Experienced in Object Oriented Program in Java and J2EE, EJB, JSP, JSF, JDBC.
• Expertise in developing Internet/Intranet Applications and Web based GUI applications using Web Services, WSDL, SOAP, XML, HTML, JavaScript, and HTML & CSS.
• Working experience with MSSQL Server and Confidential Web Sphere server.
• Used to work with versioning control tools such as subversive for Eclipse (SVN), versioning control in Netbeans and using build tools like Maven.
• Expertise in debugging and troubleshooting existing code.
• Extensive hands on experience with RDBMS like SQL Server, MySQL, PL/SQL, Database Design, Triggers, DML, DDL, Stored Procedures, Joins, Schema objects, Functions, etc.
• Designed applications using UML & Experience in AS400 server administration.
• Experience in building programs with RPG language & Knowledge in JD Edwards One World.
• Experienced in testing methodology and the entire Software Testing Life Cycle (STLC), including writing Test Plans, Test Cases, Test Scripts, executing the Test Scripts.
• Experience in writing complex/detailed Test Plans and Test Cases: Preparation of Test Data for positive and negative scenarios.
• Involved in all kind of Test management activities from Test planning to Test execution.
• Coordinated testing efforts and have experience with manual testing and reviewing test cases.
• Experience with Integration Testing, System Testing, and Regression Testing and User Acceptance Testing knowledge of Defect Tracking Lifecycle.
• Highly motivated self-starter with excellent communication, presentation, and interpersonal skills.
• Can perform well both independently and with a team, always willing to work in challenging and cross-platform environments.

TECHNICAL SKILLS

Methodologies: Agile and Waterfall.

BPM Tool: Case 360, BPM

Languages: Java 1.5,6.0, J2SE 5.0, PL/SQL, Visual Basic, RPG

Operating Systems: Windows /95/2000/XP, 7, DOS, OS400

Java Skills: J2EE: EJB, JSP, JDBC

Web Technologies: XML, HTML, CSS, JavaScript, PHP

Modeling Tools/Languages: Rational Software Modeler/UML, Java 1.5,6.0, J2SE 5.0, PL/SQL, Visual Basic, RPG

Testing Tools: HP Quality Center, Clear Quest

Case Tools: Clear Case

Requirement Management Tools: Rational Requisite Pro, TOAD, SOAP, MS Access, MS Project Plan, Eclipse, MS Visio

Workflow Tools: MS Office, MS Project, MS Visio, Bizzagi, visual Paradigm, LucidChart

Databases: MS Access, SQL server 2008, 2010, 2012, Oracle, MS-Access, MySQL

Platforms: Windows (NT, 2000, XP), Unix

Application Server: WebSphere /6.1,7.0

Version Control: StarTeam, SVN

PROFESSIONAL EXPERIENCE

Confidential, Newark, CA

BUSINESS SYSTEMS ANALYST

RESPONSIBILITIES:

• Identified process in the different teams within the Area.
• Gathered and analyzed business process information in order to chart into diagrams using BPMN 2.0
• Build of Use cases for the different process in the Creative Services area.
• Make enhancements and improvements in the Process for a better performance in the communication between the teams.
• Gathered and analyze functional and no functional requirements of the business.
• Identify the business functional requirements with the different teams using different techniques such as JAD sessions, interviewing, and use of flow charts or User stories.
• Analyzed different systems tools, for the project management portfolio.
• Analyzed the main functionalities of the three current systems in order to merge it in a unique system tool.
• Analyze the different vendors and select the best candidates.
• Function as liaison between the stakeholders and the vendors or any other group needed.
• Deliver Comparison charts and tables to the Project owner to facilitate the decision on the best Vendor option.
• Identify the key users participating in the New system implementation.
• Facilitate the meetings between Vendor and the Stakeholders to organize the Pilot version of the System Tool.
• Improve Business process documentation to facilitate the understanding and access trough the different teams and new members on the Creative Services area
• Support the development team to define tests cases, test plans, and even running test scenarios if needed.

Confidential

BUSINESS SYSTEMS ANALYST

RESPONSIBILITIES:

• Served as a liaison between internal and external customers for new architecture, engineering, and provisioning business changes, enhancements, and new implementations.
• Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
• Identified process improvements, gathered and analyzed business requirements, and produced detailed functional and/or technical requirement documentation and workflow processes; diagrams for implementation.
• Experience in writing Functional Requirement Specifications (FRS) and User Requirement Specification (URS)
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Created Use cases, Use Case Diagram, Business flow diagram, Work and Navigation flow diagram using Unified modeling language (UML).
• Created process flow design using BPMN standard.
• Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
• Document processes and business requirements from identification, development lifecycle, and QA to achieve accuracy and adherence to standards.
• Analyze and Design entity-relation models.
• Performed Gap Analysis to determine the existing system, documenting, and approving the variance between business requirements and system capabilities.
• Worked along with IT team in order to build Business continuity Plan, Evaluate options and risks.
• Scheduled meetings with developers, System Analyst and testers to collaborate resource allocation and project completion using MS Project, MS Visio.
• Facilitate Business modeling workflows sessions with the stakeholders and developer team.
• Create Test case matrix to support QA testing efforts.
• Build of test case and test scenarios and work with QA team in order to validate the UAT.
• Implementation of the project trough different environments, Dev, QA, and PROD.
• Implementation of CASE360 and Web services.
• Build Implementation Runbook for WebSphere, Case360, and the SOAP Web services.
• Recertification System Implementation and improvements and enhancements post implementation.
• Creating in CASE360 a Capture broker in order to Load and save the file receives it to feed the system with the initial data & File store to Save the File, and the instance of the process to read it & Java Class using the extended Case to load the first data to feed the system. This Data was in a Flat file with more registry & solving issue related CASE360 that not allow to execute a Java class more than 3 minutes, this was a problem for the size of the file. I have to use CASE360 workflow and JAVA extended language to solve the problem and load the file complete.
• Use EJB to connect and manipulate the CASE360 object like Form data, queries, case folder updates, Read and write Excel Files through Java code and TXT files in order to update and create the request data into the System.
• Worked on front end pages that were developed in a professional manner using HTML, CSS and JavaScript & worked with backend developers to convert HTML/CSS non-functional pages into dynamic JSP pages.
• Build by scripting to get the information from Web services, Query Risk validation using XML, Depending on the answer of the web services move the case folder to a specific business activity.
• Develop by scripting to get the Detail information of the Query Risk validation and with information fill a form data with the detail, for user review.
• Build a capture Broker in order to receive an Excel file with a different Risk validation for the user.
• Build a JAVA class that reads an excel File and depending on the information selects the correct Risk Value and Update the information in the corresponding Case folder.
• Testing of all the components of the system, Web services, Capture broker, Java Classes, form data’s, business workflow.
• Stabilization support.
• Assisted the QA team in preparing test data and managed the testing effort.

Confidential

RESPONSIBILITIES:

• Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
• Identified process improvements, gathered and analyzed business requirements, and produced detailed functional and/or technical requirement documentation and workflow processes; diagrams for implementation.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
• Participated on and supported various corporate implementations, business initiatives by analyzing impacts, and conducting feasibility studies and cost benefit analysis.
• Gathering, storing, accessing & analyzing data to help business users make better decisions
• Gathering information from different sources, making interviews to the end users, or managers.
• Develop, and desktop testing for java Code.
• EnlaceMet System implementation in Test and Production Environment
• Build Runbook for implementation and future migrations of the system.
• Design and build the entity-relation models.
• Created business process flow using BPMN standard.
• Responsible for programming, testing, implementation and maintenance to the CASE360 application.
• First contact for the users to solve doubts and issues.
• Manage the weekly meetings with the key users in order to give a follow to every day operations.
• Analyze the user requirements for the improvements in the system.
• Design the solutions to the improvements.
• Build documentation for every step of the life cycle for the improvements, like Analysis, Design, functional requirement, technical requirement, Unit tests, etc.
• Develop the new improvements and testing of them.
• Always insisting to implement the latest relevant technology available with the stable version.
• Prepared release documents related to project.
• Realize the Backup versions for the Java classes and Main XML generated by the CASE360 system.
• Develop and maintain the Java Classes use by the system, in order to prevent issues, or make improvements on the code to improve execution times and answer for final users.
• Realize Unit tests and Testing and debug java code if necessary.
• Realize the implementation of every improvements to QA, and Production environments.

Confidential

RESPONSIBILITIES:

• Interacted with the Business Users to get a better understanding of client business processes and gathered Business Requirements.
• Wrote and maintained Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) defining new systems operations for the project using Rational Requisite Pro.
• Created Use cases, Use Case Diagram, Business flow diagram using Unified modeling language (UML).
• Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
• Created User Stories to communicate requirements to the development team.
• Continually reviewed and revised project processes to ensure accurate and timely results.
• Conducted JAD sessions to help stakeholders identify and define scope, objectives and functionalities for the project.
• Updated project status to the Project Sponsor, Senior Management on a regular basis, creating PowerPoint presentations.
• Functioned as the primary liaison between the business/Finance team and the technical team.
• Improvements:
• User queries to see time of each policy in each user´s mailbox.
• User query update to add the last user that blocks a policy and work on it.
• User Query to validate all the Policies with more than one week without attend them.
• Changes to the GUI of the user, names, Displays, add or eliminate fields in the form data’s, new fields, etc.
• Change the functionality of the SATI quotes in order to allow them to modify only certain number of quotes, and block the others, the benefits were more productivity time for the underwriting users, and less mistakes at the time of the quotation. Process.
• Process MCG, this is a code use for AS400 environment, where the policies are send at the end of the issuance. The user normally write down this code from ENLACEMET to AS400 System. The improvement was to read this code, from an Excel file and load it to the ENLACEMET form data. This using the Java class, and extended language using EJB to retrieve data from CASE360 Form data’s and Case folders, and validating the activity where the Case folder was in that moment, depending in the activity it was necessary by EJB Workflow session move it forward. Then when the information would be send by a java class that will create and fill a XML file with the MCG code related to each Policy. This benefit with lees time of write down and less mistakes in the Code capture.
• The Policy for a company can have different groups and branches, and this information is also needed to have it in AS400 environment. It was necessary to read, from an existing Form already loaded in the system, by developing a Java Class to read every branch information and update the Case folder and the corresponding Form data. To access this CASE elements it is necessary to use EJB for handle sessions. Once the data was load it is necessary to send the information by XML web service to AS400 environment.
• Testing the different Java Modules
• Develop Unit Test Cases
• Documentation about testing cases.
• Prepared release documents related to project.
• The understanding the workflow of every segment and features of the application.
• Versioning Code and main classes for the system.

Confidential

BUSINESS SYSTEMS ANALYST

RESPONSIBILITIES:

• Interacted with the Business Users to get a better understanding of client business processes and gathered Business Requirements.
• Wrote and maintained Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) defining new systems operations for the project using Rational Requisite Pro.
• Created Use cases, Use Case Diagram, Business flow diagram using Unified modeling language (UML).
• Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
• Created User Stories to communicate requirements to the development team.
• Continually reviewed and revised project processes to ensure accurate and timely results.
• Updated project status to the Project Sponsor, Senior Management on a regular basis, creating PowerPoint presentations.
• Functioned as the primary liaison between the business/Finance team and the technical team.
• Functional requirements documentations.
• Technical Requirements documentation.
• Develop Solutions using RPG language for AS400.
• Realize promotions through different environments ( DEV, QA, PROD)
• Build Test Cases for the Applications developed.
• Debug code to solve issues in the Programs.
• Generate Reports for JD Edwards Functional Team.
• Knowledge for JD Edwards’s general functionality and Modules involve in the business process.
• Build of SQL Queries.
• Create new Physical and Logical Files in AS/400 to facilitate access data for the programs.
• Translate Functional Requirements from different Users in Belgium, Middle East, UK, Poland and France.
• Meetings with the Key users for Testing and clear understanding of the new improvements in the system.
• Manage of Menus, Queries, Logical Files, Programs, Objects, and Reports.
• Created new tables, fields, relations, etc. & Supported to the client’s project on a day-to-day basis.
• Generated Reports to key user, depends on the different needs they had on a day-to-day basis.
• Generated the Rollback files when necessary & Created of new SQL queries.
• Analyzed new possible better SQL Queries to the business, Managed Services, Roles, and Backups.
• Generated of Standards and politics for DB, Debug Java code and maintenance to issues on coding.
• Java Test Cases, for the improvements realized in code.
• Versioned source code and main Classes for the system.
• Developed Solutions using RPG language for AS400.
• Debug code to solve issues in the Programs.
• Generated Reports for JD Edwards Functional Team.
• Knowledge for JD Edwards’s general functionality and Modules involve in the business process.
• Built of SQL Queries & Created new Physical and Logical Files in AS/400 to facilitate access data for the programs.

Confidential

BUSINESS SYSTEMS ANALYST

RESPONSIBILITIES:

• Determined Business/functional requirements, Identified scope, Use cases documents, business process models.
• Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
• Perform GAP Analysis for Reporting system.
• Conducted JAD Sessions with the stakeholders throughout SDLC to resolve open issues.
• Gather requirements from operations and product owner.
• Write BRD and FSD documents
• Validate Technical Design created by IT developers against functional specifications.
• Design Test Plan and test cases for User Acceptance Testing.

Confidential

TECHNICAL ANALYST

RESPONSIBILITIES:

• Served as a liaison between internal and external customers for new architecture, engineering, and provisioning business changes, enhancements, and new implementations.
• Communicate information in a clear concise, credible, and timely manner to optimize customer relations.
• Identified process improvements, gathered and analyzed business requirements, and produced detailed functional and/or technical requirement documentation and workflow processes; diagrams for implementation.
• Successfully conducted JAD sessions, which helped synchronize the different stakeholders on their objectives and helped the developers to have a clear-cut picture of the project
• Created Use cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
• Participated on and supported various corporate implementations, business initiatives by analyzing impacts, and conducting feasibility studies and cost benefit analysis.
• Gathering, storing, accessing & analyzing data to help business users make better decisions
• Created Tutorials with all the knowledge to different kind of types.
• Created the Information books using Adobe Master Suite.
• Used Adobe Photoshop to create and modify Pictures Create Templates, create logos.
• Used Adobe Premiere for Narrative and editing Video tutorials.
• Used Adobe Master Effects for Template effects in transitions.
• Used of Captiva to Presentations tutorials.
• Built the bulk of the initial JSF structures to allow for development-administration of the system
• Developed GUI using JSP, Struts frame work.
• Used of Java J2EE to create the exam process, and Save the Answer data into a SQL server.
• Sent the Exam Results with XML via Web Service.
• Created the Report for the exam results.
• Assisted the QA team in preparing test data and managed the testing effort.

ENVIRONMENT: Rational Requisite Pro, MS Access, MS Visio, SQL, Java 5.0, Adobe Master Suite, Captivate, SQL server, Crystal Reports.