Senior Technical Consultant Resume

SUMMARY:

Versatile IT professional with extensive experience in consulting and technical pre - sales support of Cloud/Software-as-a-Service (SaaS), Application Performance Management (APM), Electronic Healthcare Resource (EHR) and DNS/DHCP/IP Address Management software services. Experience in managing personnel and project objectives situated in multinational environments. Seeking a challenging opportunity in customer-facing technical support and Sales Engineering.
Outstanding record of developing effective solutions to meet customer requirements, including analysis of the client’s customer service procedures in support of these functions.
Unique ability to impart to practically anyone a comfort level regarding complex technical concepts
Spearheaded internal creation and consensus-building for new products and procedures among my company's departments, when Sales uncovered client situations out of our regular bounds.
Keen intuition regarding the early detection of obstacles to the sale, allowing my sales teams to adopt early corrective actions to their individual sales processes.
Excellent written and verbal communication skills. Strong presentation experience.
Proven organizational, motivational, planning, and problem solving skillsSolid experience in both relationship-selling and consultative-selling techniques
Maximize sales and customer satisfaction to clients and prospects in my assigned region
Visit customer locations and assist customers to an understanding of new technical and service concepts through presentations, round-table sessions, or white papers.
Perform Webex, GoToMeeting or LiveMeeting conference calls to demonstrate how the given product line works in conjunction with Microsoft Active Directory, or can supplant AD functionality
Assist sale closure by providing technical follow-up contact with customer prospects.
Evaluate customer bandwidth and performance requirements, and design an optimal network solution utilizing private line, frame relay, ATM, SONET, and/or VPN services.
Detail customer Requests for Enhancement (RFE) for submission to my Software Development group.
Interface with vendor and with customer to set proper expectations and measure satisfaction.
In 2000, supported closure of the largest single contract of the year for WorldCom ($176 million).
Structure proper Statements of Work (SOWs), and perform contracted on-site support for customers during product installation, cut-over, or upgrade.
Configure and install enterprise-level method for security scan of PC hardware entering the network, using NESSUS and Qualys modules, or customized scan modules
Design of new DNS/DHCP/IPAM hierarchy, incorporating high-availability (HA) and failover mechanisms, with modification and cut-over of legacy databases as needed, using Perl scripting.
Configuration of product software on Linux- and Windows-based platforms and appliances.
Specialized in timely completion of short-term projects that had tangible impact on client bottom line.
Performed billing analysis of client corporate telecommunications expenditures, resulting in carrier credits toward current corporate billing.
Provided independent analysis for both tactical and strategic client business objectives.
Conducted senior-level briefings and seminars on topics such as CRM, Six-Sigma, e-business, and voice-data convergence.
Formulated, wrote, issued and reviewed Requests for Proposal (RFP) for clients
Recruited and trained an international staff of six, providing pre- and post- sales support to the data product sales division of a successful start-up international telecommunications carrier
While at WorldCom, recruited, trained, and performed part-time supervision of twelve junior ENC members (system engineers).

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