SUMMARY:

• Experience e - Commerce Project Manager, Business/Financial Analyst currently in pursuit of a challenging career toward Director, Senior Project Management, Scrum Master and/or Business Analysis level roles. Strengths include BPR (Business Process Re-engineering) with emphasis in business needs identification, troubleshooting, financial analysis/reporting, defining business system requirement
• Developing solutions architecture, GUI/User Behavior specifications design and technical writing. Exceptional communication skills combined with proficiency in financial/accounting systems. I work well in team environments and also on individual assignments.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Senior Business Analyst

Responsibilities:

• Facilitated workshops with business owners/SME at identifying business requirements.
• Optimized user experience through creative functional design/requirements (use cases).
• Prepared swim lane process flows d with mock up screen shots illustrating user experience.
• Acted as the main liaison between SME and off-shore developers at functional design and development.
• Worked with QA at preparing test cases.

Confidential, Chicago, IL

PMO - Project Manager

Responsibilities:

• Managed regulatory releases to the Payroll system on quarterly and annual basis.
• Scheduled and facilitated business requirement workshops at identifying regulatory changes.
• Prepared development estimates/effort and created timelines and milestones.
• Worked with QA at estimating testing efforts.
• Coordinated user projects.

Confidential, Schaumburg/Peoria, Illinois

Senior Business Process Analyst/Scrum Master

Responsibilities:

• Facilitated business process workshops with Service Desk at identifying operation gaps and redundancies.
• Prepared AS IS and TO BE swim lane process flow diagrams.
• Provided business process improvement solutions.
• Mentored and instruct IT department at using the Scrum process and provided steps and directions at optimizing resource.
• Coached team at following industry SDLC standards and best practices.

Confidential, Chicago, Illinois

Senior Business System Analyst/Scrum Master

Responsibilities:

• Managed 3rd party vendor (Epsilon) customer database requirements and design.
• Instructed business analyst team at using various mock up screen shot tools and techniques. The effort escalated onto McDonald’s Center of Excellence.
• Worked with Marketing on mobile application usability and customer behavior leading to increase revenue and overall sales.
• Managed customer database project timeline; action items, issues and risks.
• Managed mobile applications development as a Scrum Master.

Confidential, Chicago, Illinois

Senior Business System Analyst

Responsibilities:

• Managed Financial System integration requirements while provided SDLC standards as guidance.
• Introduced effective JAD session approach at encapsulating high to low level requirements and rules.
• Prepared design solution detail process flow diagrams using cross functional formats.
• Streamlined and improved existing process through redundancy elimination.
• Worked closely with senior technology architect at determining best technical solution.
• Assisted business stakeholders at identifying system flaws and gaps.

Confidential, Chicago, Illinois

Business Requirement Manager/Instructor

Responsibilities:

• Managed Customer Account Management requirements using Agile methodology i.e Customer behavior data is used for marketing analytics at managing revenue and increasing Sales.
• Provided industry standard guidance on SDLC; proper requirement document structure, user behavior/navigation rules and inception to implementation processes.
• Acted as a liaison between business and technology by translating business needs into technical solution specification.
• Worked with off-shore team on requirement clarification and test strategy.
• This was a 45 day project because it was an instructor role with deliverables of requirement templates and artifacts.

Confidential, Chicago, Illinois

Senior Technology Business Analyst/Manager

Responsibilities:

• Managed Customer Portal (Private Passport) requirements i.e Business & Functional requirements & rules, Traceability Matrix, Open Item/Issues Log, and Test Cases/Scripts.
• Facilitated JAD sessions with business owners creating propose solution process flow diagrams (Swim Lane) and Mock up screen shots as part of tech design.
• Mentor Northern Trust Partners at defining user stories and rules based on Scrum process.
• Assisted Senior Solution Architect at Mobile App requirements, design and user behavior.
• Provided recommendations on effective SDLC artifacts/process at reducing iterations between development and business owners.
• Provide recommendations on QA and UAT strategy and approach.

Confidential, Chicago, Illinois

Project Manager/Senior Business Analyst

Responsibilities:

• Managed e-Commerce business and functional requirements (user stories) mentoring others using industry SDLC standards and Agile Methodology.
• Redesigned/architected customer portal based on external customer, internal operations and helpdesk requests in an attempt to increase revenue through stream lining transaction activities.
• Managed Sprint plan and facilitated Scrum meetings with development and QA team.
• Prepared Mock-up Screen Shots and propose solution Swim lane diagrams as document artifacts.
• Set business owner expectations and managed timely deliverables.
• Worked with Sales VP and Directors at streamlining sales process using state of art solution technology.

Confidential, Chicago, Illinois

Senior Business Analyst

Responsibilities:

• Captured and documented Data Management business requirements with internal Operation and Solutions Groups.
• Identified and prepared use cases while proposing documentary suggestions leading to company standards
• Facilitated workshops with solutions group at identifying and preparing “To Be” solution e-Commerce process flows with swim lane diagram format.
• Identified and close business to functional requirement gaps thus ensuring specification documents are accurate and complete.
• Provided SDLC Best Practices and ensured Solutions Group follows Agile guidelines and formalities.

Confidential, Chicago, Illinois

Senior Business Analyst/Requirement Manager

Responsibilities:

• Managed the Online Application project ensuring timely deliverables including issues tracking, assigned action items and monitored development progress.
• Translated and managed business requirements into functional (use cases) and technical solution specifications using Agile methodology.
• Established application development process model as the new CPS standard; trained staff business analysts at optimizing effectiveness.
• Evaluate for 3rd party vendors and make recommendation based on metric (Pros & Cons) analysis.
• Reviewed and negotiated vendor contracts for CPS’s best interest.
• Worked with stakeholders, SME and development at application and site navigation design.
• Prepared and executed UAT with comprehensive test scripts prior to implementation.

Confidential, Boston, Massachusetts

Senior Business Analyst/Scrum Master

Responsibilities:

• Managed e-Commerce financial/inventory reporting tool user stories using Scrum process.
• Facilitated and address project issues and open/action items through daily scrum meeting.
• Prepared report tool use cases (UML) and solution process diagrams within the functional specification document,
• Worked with development team and business owners at designing tool interface, business logic and report formats.
• Managed and performed UAT (User Acceptance Test) on behalf of business users and worked with developers at bug fixes.
• Provide business guidance and on best use of newly implemented report tool.
• Performed UAT for inventory remediation project verifying correct financial results.

Confidential, Chicago, Illinois

Senior Business Process/e-Commerce Analyst

Responsibilities:

• Defined e-Commerce project scope and provided timeline, milestones and cost estimates to stakeholders.
• Prepared and managed the project plan through weekly team status meetings.
• Facilitated status meeting; Identification of new issues and addressing open ones along with action item(s).
• Reviewed and negotiated 3rd party vendor (applications, hardware, etc) agreements along with legal assistance.
• Scheduled and facilitated business requirement workshops with business owners and developers.
• Reviewed various business solutions with team and escalated the best option to CIO for development approval. The best option (solution) resulted in less hardware purchased saving $200k and the final deliverable one week ahead of schedule.
• Captured and prepared business requirement and functional specification documents including use cases (UML) and swim-lane process diagrams.
• Assisted Commercial Manager at identifying and calculating capital expenditure versus expenses.
• Introduced and implemented traceability (SDLC) concept to team and implemented it for the company.

Confidential, Boston, Massachusetts

Business Analyst Lead

Responsibilities:

• Managed and facilitated e-Commerce business requirement workshops using process flow diagrams and screen mock-ups.
• Implemented and ensured development team following the software development life cycle process.
• Implemented the requirement phase i.e. planning workshops to creating document traceability (MS SharePoint).
• Prepared UML business and functional solution requirements (use cases) document and resolved gap(s) with business user(s) prior to sign off.
• Managed and addressed open business and technical issues using Excel.
• Prepared meeting minutes and expedited action items for assigned team members.
• Prepared test plans and approach for quality assurance group.
• Managed requirements for up to 5 concurrent web application projects.
• Acted as liaison between business users and developers; focused on requirements and technology limitations.
• Addressed requirement questions from quality assurance group when testers prepared test cases.

Confidential, Chicago, Illinois

Business Analyst and Project Lead

• Managed and facilitated e-Commerce business requirement workshops and JAD sessions.
• Prepared requirements document (UML) and resolved gap(s) with business user(s) prior to sign off.
• Managed and addressed open business and technical issues using Excel.
• Prepared meeting minutes and expedited action items for assigned team members.
• Prepared test plans and approach for quality assurance group.

Confidential . Chicago, Illinois

Project Coordinator/Senior Business Analysis

Responsibilities:

• Project Coordinator & Analyst for an Employee & Creditor Equity Distribution Project; involving preparation and maintenance of project plans for 4 equity distribution initiatives using MS Project
• Prepared milestone summary (high-level) and critical timelines using MS Visio.
• Streamlined and documented equity distribution process & data flow diagrams with key focus toward critical issues and timely task management.
• Performed statistical analysis and generated various Employee Equity Distribution reports for business owners and Unions.
• Determined and implemented employee letter distribution strategy involving mail merge and database development (MS Word & Excel)

Confidential, Chicago, Illinois

Project Manager

Responsibilities:

• Managed development and QA efforts for software maintenance and upgrades.
• Worked with counterparts (PM) for resource allocation based on prioritization.
• Managed project plans for 4+ products; includes approving developer hour entries.
• Facilitate weekly status meetings to address critical business issues and tasks.
• Provide high-level development status summary to upper management.
• Ensure best practice SDLC process from inception to implementation; includes change request.
• Tools: MS Excel, Word, Outlook, Visio, Project Enterprise.

Confidential, Chicago, Illinois

Project Manager/SR. Business Analyst

Responsibilities:

• Managed, developed and implemented project management tool (MS Excel) that keeps track of state filing status, timelines/milestones and critical business issues. Tool is later adapted by all Specialty Product Lines.
• Developed and implemented Status Reporting tool for State Managers at viewing project progress.
• Managed Milestones/Timelines and ensuring timely deliverables to systems team.
• Identified and managed tasks and dependencies for business unit.
• Identified and resolved issues with SME (Subject Matter Expert) at weekly meetings.
• Responsible for CRD (Customer Requirement Document) for insurance policy redesign; involves working with Pricing and Product managers at extracting business requirements.
• Reviewed and edited use cases with system team; tracked Change Requests.
• Tools: MS Excel, Word, Outlook and Visio.

Confidential, Chicago, Illinois

Senior Business Analyst

Responsibilities:

• Identified and managed project tasks; assigning to appropriate team members for effective results.
• Managed timelines and identified project issues that may impact delivery deadline.
• Business liaison between Compliance Group and Development team.
• Gathered historical data requirements from business group and performed GAP/ Data analysis onto Class A transaction files received from third-party financial service companies.
• Prepared process flow charts to illustrate Project’s objective and scope.
• Prepared audit documentations (UAT, process flows, etc) for Regulators and Wachovia Stakeholders.
• Maintained and monitored project’s Change Control (Peregrine System /PICCT).
• Prepared test cases for Breakpoint Refund process.
• Tools: MS Visio, MS Word/Excel, DB2 (Unix), MS Project, Breakpointer.com.

Confidential, Wayne, New Jersey

Senior Business Analyst

Responsibilities:

• Prepared tasks and time management schedule for Business Analyst group using work break down structure. The schedule assisted the Project Manager at planning time critical tasks for best use of resources (consultants).
• GUI specification designs for New York Agencies’ time sheet management system (City Time) based on Use Case (UML) analysis. Reviewed Use Cases with client for approvals.
• Facilitated Use Case Meetings at capturing business requirements and business rules. Reviewed and validated business rules for approvals.
• Use Case (Rational) analysis explaining scenarios and process flows.
• Use Case analysis activity diagrams for Business Process Flow illustrations.
• Evaluated business rules with client requirements to ensure accuracy and consistency.
• Worked with GUI (HTML) developers at designing prototype for client sign-offs.
• Liaison between client (NYC) and developers for code development and functionality model.
• Tools: RUP, ClearCase, ReqPro, Visual SourceSafe, MS Visio, MS Office Professional.

Confidential, Chicago, IL

Project Manager/Business System Analyst

Responsibilities:

• Managed client deliverables and task assigning for the consultant group.
• Facilitate client engagement meetings with emphasis on milestones and delivery expectations.
• Prepared IT initiative estimates for 2004 budget plan involving cost/benefit analysis.
• Prepared existing business process maps and generated future state process maps with re-engineered processes for Clinical Study Management System using RUP methodology. The future state process maps reduced user Gaps between business needs and system utilization.
• Prepared Electronic Employee Tracking System Use Case models and functional specification documents for budget analysis and planning.
• Evaluate Third-party Clinical Study Management System software packages and middleware aligning to business needs.
• Prepared high-level business architecture solutions and diagrams streamlining antiquated processes.
• Tools: MS Visio, MS Word/Excel, Documentum, SilverRun, Sametime and RUP/ UML Methodology.

Confidential, Chicago, IL

Business System Analyst

Responsibilities:

• Designed IS Global Financial Knowledge Base System infrastructure with existing division’s technology.
• Prepared business process documents by defining user roles/tasks and linking work flows between them; use case diagrams/flow charts for the Global Financial Department.
• Designed new user/employee system consists of self taught programs and user manuals.
• Performed GAP analysis onto current sales and financial reporting processes to identify system flaws/weaknesses. Reengineered sales consolidation job streams by providing business and technical solutions architecture.
• Tools: MS Visio, MS Word/Excel and RUP/ UML Methodology.

Confidential, Chicago, IL

Presales/ Senior Business Analyst

Responsibilities:

• Raised over half million dollars in revenue by writing an exceptional proposal with detailed developmental approaches.
• Prepared business solution architecture as defined jointly (JAR) with the client.
• Designed/delivered Web Application development approach aligning with client’s RUP methodology.
• Managed and defined business requirements.
• Performed GAP analysis on ineffective business processes and bridging the gap as needed.
• Reengineered business processes (BPR) & job streams that eliminated over 50% of manual labor.
• Prepared functional/technical designs by identifying use cases and illustrating them via flow charts and diagrams.
• Developed and expedited test plans prior to implementation.
• Prepared Statement of Work for prospective clients.
• Prepared Work Breakdown Structure (WBS) for web development projects. The WBS assisted us at better estimating the project cost.
• Proactively defined internal controls and implemented ideal infrastructure model for a business solution center.

Confidential, Itasca, IL

Senior Business Analyst

Responsibilities:

• Proactively prepared solution architecture for the user migration (user profile data) initiative and staged development accordingly.
• Prepared Use Case models and system infrastructure (including middleware) diagrams depicting the Web Portal system and its interfaces.
• Designed & prepared user administration functional specifications using UML modeling with data flow charts and diagrams.
• Ensured milestone successes by managing daily progresses and providing teamwork enthusiasm.
• Gathered & re-engineered security rules from client.
• Designed and implemented a requirement gathering tool using MS Excel; reduced time spent in the discovery stage by 50%.
• Re-engineered (BPR) e-commerce processes through process flow charts.
• Designed data models using MS Visio for relational database.
• Provided business solutions using web applications i.e. site maps and GUI designs.
• Prepared web system layouts (architecture) for the bank user enrollment entry forms.
• Gathered & defined requirements from product managers and end-users using JAR (Joint Application Requirements).
• Prepared Silverstream’s ‘Knowledge Base’ component functional specification, the ‘Knowledgebase’ component functions as a knowledge management tool.
• Managed (administrative role) bench consultants i.e. tracking activities, monitoring goals.
• Prepared conceptual design of internal web application exercises/ sales demo.

Confidential, Schaumburg, IL

Senior Consultant/Business Analyst

Responsibilities:

• Gathered and defined e-commerce requirements from client and translated them into design specifications for internal developers.
• Re-engineered supply-chain applications to improve business processes.
• Analyzed and fixed MS Access database for electronic parts distribution.
• Supervised the Y2K EDI (e-commerce) upgrade for over 400 trading partners such as UpJohn and Ciba.
• Analyzed/modified EDI mapping on the Mainframe/Cobol environment in accordance with Y2K Compliance.
• Unicom Energy Solutions
• Gathered business requirements and rules for a technician application.
• Developed and implemented a robust business application (MS Excel) that decreased manual labor by 50 hours a week.
• Designed relational database model for MS Excel application.
• Designed and implemented internal human resource & payroll applications that have increased efficiency by reducing manual entries.
• Assistant developer of human resource application using VB 6.0 & MS Access.

Confidential, Chicago, IL

Project Lead/Application Analyst

Responsibilities:

• Project lead for AS/400 software integration with affiliated oversea software company. Kept project cost 20% below budget throughout all phases.
• Defined integration requirements with clients and prepared enhancement documentations using activity diagrams/process flow charts.
• Prepared product courseware and exercise guides.
• Responsible for Quality Assurance of Cost Product releases i.e. scheduled testing staff to meet release deadlines.
• Prepared test plans and scripts (manual & Automated) for various ERP and Financial modules.
• Designed the BPCS costing report layouts.
• Assisted software engineers at debugging various programs in the AS/400, RPG IV environment.
• Monitored client issues and expedited software fixes onto client sites.