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Salesforce Project Manager Resume

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San Francisco, CA

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PROFESSIONAL SUMMARY:

  • Over 7 years of experience in: Product Management - Project management - Business Analyst
  • Highly energetic, professional who leads companies through changes and challenges to profitable growth strategic problem solver who envision smart solutions and executes with urgency across all levels of the organization. Hands on leader with extensive customer service experience who is able to keep teams focused and productive. Outstanding strategies with track records of success in high competitive business markets skilled in negotiating partnership and alliances with a keen ability to capture opportunities
  • Sales Force (CRM & Cloud Computing)
  • Business Planning & Development
  • Change management - Prioritization-Goal setting
  • Accountability- Enhance decision
  • Motivating & leading professional teams
  • Strategic Planning - Client relationship - Project Plan- Documentation
  • Reporting & Analysis - Business Rules - Business Process Modules
  • SLA’s (KPI/ CPI) & SOP’s
  • Metrics & Dashboards
  • Reports (Weekly, monthly & Quarterly)
  • SDLC (Agile, waterfall, RUP) - BRD - FRD - SRS

TECHNICAL SKILLS:

COMPUTER SKILLS: Windows (XP/2000/NT/98) Mac OS UNIX/Linux Cisco Router & Switching TCP/IP, LAN/WAN Desktop & Servers Active Directory Hard ware Trouble shooting Rational suite (requisite pro, rose, clear quest, clear case, test manager) Languages(C, C++, JAVA, XML) Citrix VDI MS suite (Share Point, Project, Word, Excel, PPT, Visio, SQL, Outlook) JAMA Contour/ JIRA HP quality center Mercury quality center

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco CA

SalesForce Project manager

Responsibilities:

  • Engaging Project Manager, specialized in transition planning and support. Adept at implementing transition project plans according to client specifications. Focused on outsourcing management and strategic development under frequently rigid project timelines and tight deadlines.

Environment: Sales force (Org62, Support Force, Sales cloud, Service cloud, SF Connector, Aptuss XAuthor), Agile/Waterfall, G-sites, G-drive G-Doc, MS Office, MS Project, Citrix - VDI, Apex Data Loader.

Confidential, Santa Clara CA

Project manager

Responsibilities:

  • Responsible for assisting the Data Center Operations Manager with the day-to-day NOC Operations,, development of best practices and resolving customer escalations. Position Objectives: Provide support and mentoring of the Data Center Support Techs and ensure that all issues are resolved and reported in a timely manner.

Environment: Agile, JAVA/J2EE, MS Visio, MS Project, UML, Use Case Analysis, MS office, SharePoint

Confidential, Mountain View, CA

Online licensing Platform Product Manager

Responsibilities:

  • In Store both Web, IT and retail solutions like Point of Sale Activation, Web developments and Mobile Platforms. This project stretched across the enterprise by enhancing ecommerce solutions to integrate newer Systems/Products into practice. Position Objective: Manage multiple projects simultaneously including quarterly, monthly releases of Cloud Connect, Retail, IT, Partners, Mobile Platforms and institutional websites (Web Projects).

Environment: Agile/Waterfall Methodology, Jama Contour, JIRA, MS Share point, MS Office, MS Project, Java/J2EE, VeriSign.

Confidential, Atlanta, GA

Project Manager

Responsibilities:

  • Confidential is developing mobile applications to enable businesses to communicate with customers at the point-of-purchase & sales

Environment: RUP, MS Office, MS Project, .Net, MS Share Point.

Confidential, Cordova, CA

Business Analyst

Responsibilities:

  • Project for providing medical assistance on performing eligibility & enrollment services.

Environment: MS Office, MS Visio, MS Share Point, Dream Weaver UML, SQL, Ruby on Rails, Java/J2EE.

Confidential, Collegeville, PA

Business Analyst

Responsibilities:

  • The primary function of the system was the ability to create documents of a specific document type by importing an existing document and initiate workflows. (Review, Edit, Approve, e-signature, Supersede, & Obsolete statuses, Rendition, creation of virtual docs with child docs & integration with other systems such as outlook, FDA submission systems).

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